A Theoretical Approach to Web Design in E-Commerce: A Belief Reinforcement Model

References

• Agarwal R., Venkatesh V. Assessing a firm’s Web presence: A heuristic evaluation procedure for the measurement of usability. Inform. Systems Res. (2002) 13(2):168–186Link, Google Scholar
• Ajzen I., Kuhl J., Beckmann J. From intentions to actions: A theory of planned behavior. Action Control: From Cognition to Behavior (1985) (Springer Verlag, New York) 11–39Crossref, Google Scholar
• Ajzen I. The theory of planned behavior. Organ. Behavior Human Decision Processes (1991) 50(2):179–211Crossref, Google Scholar
• Allen V. L., Berkowitz L. Situational factors in conformity. Advances in Experimental Social Psychology (1965) 2(Academic Press, New York) 133–175Crossref, Google Scholar
• Anderson J., Gerbing D. Some methods for respecifying measurement models to obtain unidimensional construct measurement. J. Marketing Res. (1982) 19(4):453–460Crossref, Google Scholar
• Ariely D., Levav J. Sequential choice in group settings: Taking the road less traveled and less enjoyed. J. Consumer Res. (2000) 27(3):279–290Crossref, Google Scholar
• Ashford S. J., Cummings L. L. Feedback as an individual resource: Personal strategies of creating information. Organ. Behavior Human Performance (1983) 32(3):370–398Crossref, Google Scholar
• Ba S., Pavlou P. A. Evidence of the effect of trust building technology in electronic markets: Price premiums and buyer behavior. MIS Quart. (2002) 26(3):243–268Crossref, Google Scholar
• Bagozzi R. P., Warshaw P. R. Trying to consume. J. Consumer Res. (1990) 17(2):127–140Crossref, Google Scholar
• Bakos J. Y. Reducing buyer search costs: Implications for electronic marketplaces. Management Sci. (1997) 43(12):1676–1692Link, Google Scholar
• Bandura A., Manstead A. S. R., Hewstone M. Perceived self-efficacy. Blackwell Encyclopedia of Social Psychology (1995) (Blackwell, Oxford, UK) Google Scholar
• Barker J., Levy M., Grewal D. An experimental approach to making retail store environmental decisions. J. Retailing (1992) 64(4):445–460Google Scholar
• Bearden W. O., Etzel M. J. Reference group influence on product and brand purchase decision. J. Consumer Res. (1982) 9(2):183–194Crossref, Google Scholar
• Bearden W. O., Rose R. L. Attention to social comparison information: An individual difference factor affecting consumer conformity. J. Consumer Res. (1990) 16(4):461–471Crossref, Google Scholar
• Bearden W. O., Netemeyer R. G., Teel J. E. Measurement of consumer susceptibility to interpersonal influence. J. Consumer Res. (1989) 15(4):473–481Crossref, Google Scholar
• Bellizzi J. A. Drawing prospects to e-commerce websites. J. Advertising Res. (2000) 40(1/2):43–53Crossref, Google Scholar
• Bellman S., Lohse G. L., Johnson E. J. Predictors of online buying behavior. Comm. ACM (1999) 42(12):32–38Crossref, Google Scholar
• Benbasat I., Dexter A. S. An experimental evaluation of graphical and color-enhanced information presentation. Management Sci. (1985) 31(11):1348–1364Link, Google Scholar
• Bentler P. M.EQS Structural Equations Program Manual (1989) (BMDP Statistical Software, Los Angeles, CA) Google Scholar
• Bentler P. M., Bonnett D. G. Significance tests and goodness of fit in the analysis of covariance structures. Psych. Bull. (1980) 88(3):588–606Crossref, Google Scholar
• Bhattacherjee A. Individual trust in online firms: Scale development and initial test. J. Management Inform. Systems (2002) 19(1):211–241Crossref, Google Scholar
• Bollen K.Structural Equations with Latent Variables (1989) (Wiley and Sons, New York) Crossref, Google Scholar
• Bolton R. N., Drew J. H. A longitudinal analysis of the impact of service changes on customer attitude. J. Marketing (1991) 55(1):1–9Crossref, Google Scholar
• Bourdreau M. C., Gefen D., Straub D. W. Validation in information systems research. MIS Quart. (2001) 25(1):1–14Crossref, Google Scholar
• Brown J. J., Reingen P. H. Social ties and word-of-mouth referral behavior. J. Consumer Res. (1987) 14(3):350–362Crossref, Google Scholar
• Brynjolfsson E., Smith M. Frictionless commerce? A comparison of Internet and conventional retailers. Management Sci. (2000) 46(4):563–585Link, Google Scholar
• Burnkrant R. E., Cousineau A. Informational and normative social influence in buyer behavior. J. Consumer Res. (1975) 2(3):206–215Crossref, Google Scholar
• Burnkrant R. E., Page T. J. The structural and antecedents of the normative and attitudinal components of Fishbein’s theory of reasoned action. J. Experiment. Social Psych. (1988) 24(1):66–87Crossref, Google Scholar
• Burton S., Lichtenstein D. R., Netemeyer R. G., Garreston J. A. A scale for measuring attitude toward private label products and an examination of its psychological and behavioral correlates. J. Acad. Marketing Sci. (1998) 26(4):293–306Crossref, Google Scholar
• Byrne B. M.Structural Equation Modeling with LISREL, PRELIS, and SIMPLIS (1998) (Lawrence Erlbaum Associated Publisher, Mahwah, NJ) Google Scholar
• Calder B. J., Burnkrant R. E. Interpersonal influence on consumer behavior: An attribution theory approach. J. Consumer Res. (1977) 4(1):29–38Crossref, Google Scholar
• Childers T., Rao A. R. The influence of familial and peer-based reference groups on consumer decisions. J. Consumer Res. (1992) 19(2):198–211Crossref, Google Scholar
• Cohen J. Weighted-kappa: Nominal scale agreement with provision for scaled disagreement or partial credit. Psych. Bull. (1960) 70(4):213–220Crossref, Google Scholar
• Compeau D. R., Higgins C. A. Computer self-efficacy: Development of a measure and initial test. MIS Quart. (1995) 19(2):189–211Crossref, Google Scholar
• Conner M., Armitage C. J. Extending the theory of planned behavior: A review and avenues for further research. J. Appl. Social Psych. (1998) 28(15):1429–1464Crossref, Google Scholar
• Cote J. A., Buckley R. Estimating trait, method, and error variance: Generalizing across 70 construct validation studies. J. Marketing Res. (1987) 24(3):315–318Crossref, Google Scholar
• Coyle J. R., Thorson E. The effects of progressive levels of interactivity and vividness in Web marketing sites. J. Advertising (2001) 30(3):65–77Crossref, Google Scholar
• Davis F. D., Bagozzi R. P., Warsaw P. R. User acceptance of computer technology: A comparison of two theoretical models. Management Sci. (1989) 35(8):983–1003Link, Google Scholar
• Deutsch M., Gerard H. B. A study of normative and informational social influence upon individual judgment. J. Abnormal Social Psych. (1955) 51(3):629–636Crossref, Google Scholar
• DiMaggio P. J., Powell W. W. The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. Amer. Sociological Rev. (1983) 48(2):147–160Crossref, Google Scholar
• Eighmey J. Profiling user responses to commercial web sites. J. Advertising Res. (1997) 37(3):59–66Google Scholar
• Engel J. F., Blackwell R. D., Miniard P. W.Consumer Behavior (1995) 8th ed.(The Dryden Press, Harbor Drive, FL) Google Scholar
• Evans P., Wurster P. S. Getting real about virtual commerce. Harvard Bus. Rev. (1999) 77(6):85–94Google Scholar
• Fishbein M., Howe H., Page M. A theory of reasoned action: Some applications and implications. Beliefs, Attitudes, and Values. Nebraska Symposium on Motivation (1980) 27(University of Nebraska Press, Lincoln, NE) 65–116Google Scholar
• Fornell C., Larcker D. F. Evaluating structural equation models with unobservable variables and measurement error. J. Marketing Res. (1981) 18(1):39–50Crossref, Google Scholar
• Galletta D. F., Ahuja M., Hartman A., Teo T., Peace A. G. Social influence and end-user training. Comm. ACM (1995) 38(7):70–79Crossref, Google Scholar
• Gefen D. Consumer loyalty in e-commerce. J. Assoc. Inform. Systems (2002) 3:27–51Google Scholar
• Gefen D., Karahanna E., Straub D. W. Trust and TAM in online shopping an integrated model. MIS Quart. (2003a) 27(1):51–90Crossref, Google Scholar
• Gefen D., Karahanna E., Straub D. W. Inexperience and experience with online stores: The importance of TAM and trust. IEEE Trans. Engrg. Management (2003b) 50(3):307–321Crossref, Google Scholar
• Gefen D., Straub D. W., Boudreau M.-C. Structural equation modeling and regression: Guidelines for research practice. Comm. Assoc. Inform. Systems (2000) 4:1–79Google Scholar
• George J. F. The theory of planned behavior and Internet purchasing. Internet Res. (2004) 14(3):198–212Crossref, Google Scholar
• Ghose S., Dou W. Interactive functions and their impacts on the appeal of Internet presence sites. J. Advertising Res. (1998) 38(2):29–43Google Scholar
• Grewal D., Monroe K. B., Krishnan R. The effects of price-comparisons advertising on buyers’ perceptions of acquisition value, transaction value, and behavioral intentions. J. Marketing (1998) 62(2):46–59Crossref, Google Scholar
• Grover V., Ramanlal P. Six myths of information and markets: Information technology networks, electronic commerce, and the battle for consumer surplus. MIS Quart. (1999) 23(4):465–495Crossref, Google Scholar
• Harrison D. A., Mykytyn P. P., Riemenschneider C. K. Executive decisions about adoption of information technology in small business: Theory and empirical tests. Inform. Systems Res. (1997) 8(2):171–195Link, Google Scholar
• Hoque A. Y., Lohse G. L. An information search cost perspective for designing interface for electronic commerce. J. Marketing Res. (1999) 36(3):387–394Crossref, Google Scholar
• Hsu M., Chiu C. Internet self-efficacy and electronic service acceptance. Decision Support Systems (2004) 38(2):369–381Crossref, Google Scholar
• Hu L., Bentler P. M. Cut-off criteria for fit indexes in covariance matrix analysis: Conventional criteria versus new alternatives. Structural Equation Modeling (1999) 6(1):1–55Crossref, Google Scholar
• Hu P. J., Ma P., Chau P. Y. K. Evaluation of user interface designs for information retrieval systems: A computer-based experiment. Decision Support Systems (1999) 27(1–2):125–143Crossref, Google Scholar
• Igbaria M., Zinatelli N., Cragg P., Cavaye A. L. M. Personal computing acceptance factors in small firms: A structural equation model. MIS Quart. (1997) 21(3):279–302Crossref, Google Scholar
• Jarvenpaa S. L. The effect of task demands and graphical format on information processing strategies. Management Sci. (1989) 35(3):285–303Link, Google Scholar
• Jarvenpaa S. L., Todd P. A. Consumer reactions to electronic shopping on the World Wide Web. Internat. J. Electronic Commerce (1996/1997) 1(2):59–88Crossref, Google Scholar
• Karahanna E., Straub D. W., Chervany N. L. Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS Quart. (1999) 23(2):183–213Crossref, Google Scholar
• Keeney R. L. The value of Internet commerce to the customer. Management Sci. (1999) 45(2):533–542Link, Google Scholar
• Kettinger W. J., Lee C. C. Pragmatic perspectives on the measurement of information systems service quality. MIS Quart. (1997) 21(2):223–240Crossref, Google Scholar
• Klein H. K., Myers M. D. A set of principles for conducting and evaluating interpretive field studies in information systems. MIS Quart. (1999) 23(1):67–94Crossref, Google Scholar
• Krackhardt D., Brass D. J., Wasserman S., Galaskiewicz J. Interorganizational networks. Advances in Social Network Analysis (1994) (Sage Publications, Thousand Oaks, CA) 207–229Crossref, Google Scholar
• Kramer J., Noronha S., Vergo J. A user-centered design approach to personalization. Comm. ACM (2000) 40(3):77–87Google Scholar
• Krause D. R., Scannell T. V., Calantone R. J. A structural analysis of the effectiveness of buying firms’ strategies to improve supplier performance. Decision Sci. (2000) 30(1):33–55Crossref, Google Scholar
• Lascu D., Bearden W. O., Rose R. L. Norm extremity and interpersonal influences on consumer conformity. J. Bus. Res. (1995) 32(3):201–212Crossref, Google Scholar
• LaTour S. A., Manrai A. K. Interactive impact of informational and normative influence on donations. J. Marketing Res. (1989) 26(3):327–335Crossref, Google Scholar
• Liao Z., Cheung M. T. Internet-based e-shopping and consumer attitudes: An empirical analysis. Inform. Management (2001) 38(5):299–306Crossref, Google Scholar
• Lichtenstein D. R., Burton S., Karson E. J. The effect of semantic cues on consumer perceptions of reference price ads. J. Consumer Res. (1991) 18(3):380–391Crossref, Google Scholar
• Limayem M., Khalifa M., Frini A. What makes consumers buy from Internet? A longitudinal study of online shopping. IEEE Trans. Systems, Man, Cybernetics (2000) 30(4):421–432Crossref, Google Scholar
• Lohse G. L., Spiller P. Electronic shopping. Comm. ACM (1998) 41(7):81–87Crossref, Google Scholar
• Lwin M. O., Williams J. D. A model integrating the multidimensional developmental theory of privacy and theory of planned behavior to examine fabrication of information online. Marketing Lett. (2004) 14(4):257–272Crossref, Google Scholar
• Malhotra N. K., Kim S. S., Agarwal J. Internet users’ information privacy concerns (IUIPC): The construct, the scale, and a causal model. Inform. Sys. Res. (2004) 15(4):336–355Link, Google Scholar
• Mathieson K. Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior. Inform. Systems Res. (1991) 2(3):173–191Link, Google Scholar
• McKinney V., Yoon K., Zahedi F. M. A measurement of Web-customer satisfaction: An expectation and disconfirmation approach. Inform. Systems Res. (2002) 13(3):296–315Link, Google Scholar
• McKnight D. H., Choudhury V., Kacmar C. Developing and validating trust measures for e-commerce: An integrative typology. Inform. Systems Res. (2002) 13(3):334–359Link, Google Scholar
• Moore G. C., Benbasat I. Development of an instrument to measure the perceptions of adopting an information technology innovation. Inform. Systems Res. (1991) 2(3):192–222Link, Google Scholar
• Mulvenna M. D., Arand S. S., Buchner A. G. Personalization on the Net using the Web mining. Comm. ACM (2000) 43(8):123–125Crossref, Google Scholar
• Muthén B. O. A general structural equation model with dichotomous, ordered categorical, and continuous latent variable indicators. Psychometrica (1984) 49(1):115–132Crossref, Google Scholar
• Muthén B. O., Muthén L.The Comprehensive Modeling Program for Applied Researchers User Guide (2003) (Muthén & Muthén, Los Angeles, CA) Google Scholar
• Muthén B., Satora A. Technical aspects of Muthén’s LISCOMP approach to estimation of latent variable relations with a comprehensive measurement model. Psychometrika (1995) 60:489–503Crossref, Google Scholar
• Nail P. R. Toward an integration of some models and theories of social responses. Psych. Bull. (1986) 100(2):190–206Crossref, Google Scholar
• Nemetz P. L., Christensen S. L. The challenge of cultural diversity: Harnessing a diversity of views to understand multiculturalism. Acad. Management Rev. (1996) 21(2):434–462Crossref, Google Scholar
• Nielsen J.Usability Engineering (1993) (Academic Press, New York) Crossref, Google Scholar
• Nielsen J.Designing Web Usability (2000) (New Riders Publishing, Indianapolis, IN) Google Scholar
• Nielsen J., Molich R., Snyder C., Farrell S.E-Commerce User Experience (2001) (Nielsen Norman Group, Fremont, CA) Google Scholar
• Nunnally J.Psychometric Theory (1978) (McGraw-Hill, New York) Google Scholar
• Padmanabhan V., Rao R. C. Warranty policy and extended service contracts: Theory and application to automobiles. Marketing Sci. (1993) 12(3):230–247Link, Google Scholar
• Palmer J. Website usability, design, and performance metrics. Inform. Systems Res. (2002) 13(2):151–167Link, Google Scholar
• Parasuraman A., Zeithaml V. A., Berry L. L. SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality. J. Retailing (1988) 64(1):12–40Google Scholar
• Park C. W., Lessig P. V. Students and housewives: Differences in susceptibility to reference group influence. J. Consumer Res. (1977) 4(2):102–110Crossref, Google Scholar
• Parker D., Manstead A. S. R., Stradling S. G., Reason J. T. Intention to commit driving violations: An application of the theory of planned behavior. J. Appl. Psych. (1992) 77(1):94–101Crossref, Google Scholar
• Pavlou P. A., Gefen D. Building effective online marketplaces with institution-based trust. Inform. Systems Res. (2004) 15(1):37–59Link, Google Scholar
• Podsakoff S., MacKenzie B., Lee J. Y., Podsakoff N. P. Common method biases in behavioral research: A critical review of the literature and recommended remedies. J. Appl. Psych. (2003) 88(5):879–903Crossref, Google Scholar
• Schonberg E., Cofino T., Hoch R., Podlaseck M., Spraragen S. L. Measuring success. Comm. ACM (2000) 43(8):53–57Crossref, Google Scholar
• Segars A. H. Assessing the unidimensionality of measurement: A paradigm and illustration within the context of information systems research. Omega (1997) 25(1):107–121Crossref, Google Scholar
• Sen S., Gürhan-Canli Z., Morwitz V. Withholding consumption: A social dilemma perspective on consumer boycotts. J. Consumer Res. (2001) 28(3):399–417Crossref, Google Scholar
• Shah P. P. Who are employee’s social referents? Using a network perspective to determine referent others. Acad. Management J. (1998) 41(3):249–268Crossref, Google Scholar
• Song J., Zahedi F. M., Storey Veda, Sarkar Sumit, DeGross Janice I. Web-design in e-commerce: A theory and empirical analysis. Proc. 22nd Internat. Conf. Inform. Systems (2001) New Orleans, LA:205–219Google Scholar
• Song J., Zahedi F. M., March Salvatore T., Massey Anne, DeGross Janice I. Exploring web customers’ trust formation in infomediaries. Proc. 24th Internat. Conf. Inform. Systems (2003) Seattle, WA:549–562Google Scholar
• Spears R., Postmes T., Lea M., Wolbert A. When are net effects gross product? The power of influence and the influence of power in computer-mediated communication. J. Social Issues (2002) 58(1):91–107Crossref, Google Scholar
• Spiller P., Lohse G. L. A classification of Internet retail stores. Internat. J. Electronic Commerce (1997/1998) 6(2):29–56Crossref, Google Scholar
• Spool Jared M., Scanlon T., Schroeder W., Snyder C., DeAngelo T.Web Site Usability: A Designer Guide (1999) (Morgan Koufman Publishers, San Francisco, CA) Google Scholar
• Steuer J. Defining virtual reality: Dimensions determining telepresence. J. Comm. (1992) 42(4):73–93Crossref, Google Scholar
• Straub D., Boudreau M.-C., Gefen D. Validation heuristics for IS positivist research. Comm. AIS (2004) 14:380–426Google Scholar
• Straub D., Limayem M., Krahanna-Evaristo E. Measuring system usage: Implications for IS theory testing. Management Sci. (1995) 41(8):1328–1342Link, Google Scholar
• Straub D., Hoffman D., Weber B., Steinfield C. Measuring e-commerce in “Net”-enabled organizations. Inform. Systems Res. (2002) 13(1):115–124Link, Google Scholar
• Taylor S., Todd P. A. Understanding information technology usage: A test of competing models. Inform. Systems Res. (1995) 6(2):144–176Link, Google Scholar
• Taylor S., Todd P. A. Understanding the determinants of consumer composting behavior. J. Appl. Social Psych. (1997) 27(7):602–628Crossref, Google Scholar
• Tellis G. J.Advertising and Sales Promotion Strategy (1998) (Addison-Wesley, MA) Google Scholar
• Tingling P., Parent M. Mimic isomorphism and technology evaluation: Does imitation transcend judgment? J. Assoc. Inform. Systems (2002) 3:113–143Google Scholar
• Triandis H. C.Interpersonal Behavior (1977) (Wadsworth Publishing Company, Belmont, CA) Google Scholar
• Venkatesh V., Morris M. G., Davis G., Davis F. D. User acceptance of information technology: Toward a unified view. MIS Quart. (2003) 27(3):425–478Crossref, Google Scholar
• Venkatesh V., Morris M. G., Sykes T. A., Ackerman P. L. Individual reactions to new technologies in workplace: The role of gender as a psychological construct. J. Appl. Social Psych. (2004) 34(3):445–465Crossref, Google Scholar
• Woodside A. G., Trappey R. J. Finding out why consumers shop your store and buy your brand: Automatic cognitive processing models of primary choice. J. Advertising Res. (1992) 32(6):59–77Google Scholar
• World Wide Web Internet Yellow Pages (1999) (New Riders Publishing, Indianapolis, IN) Google Scholar
• Woszczynski A. B., Whitman M. E., Whitman M. E., Woszczynski A. B. The problem of common method variance in IS research. The Handbook of Information Systems Research (2004) (Idea Group Publishing, Hershey, PA) 66–77Crossref, Google Scholar
• Wright A. A., Lynch J. G. Communication effects of advertising versus direct experience when both search and experience attributes are present. J. Consumer Res. (1995) 21(3):708–718Crossref, Google Scholar
• Web content accessibility guidelines 2.0, W3C working draftW3C Web Accessibility Initiative (2003) . www.w3.org/TR/ WCAG20Google Scholar