Measuring and Mitigating the Costs of Stockouts

Published Online:https://doi.org/10.1287/mnsc.1060.0577

References

  • Anderson E., Simester D. Does promotion depth affect long-run demand? Marketing Sci. (2004) 23(1):4–20LinkGoogle Scholar
  • Blattberg R. C., Neslin S. A.Sales Promotion: Concepts, Methods and Strategies (1990) (Prentice-Hall, Englewood Cliffs, NJ) Google Scholar
  • Campo K., Gijsbrechts E., Nisol P. The impact of retailer stockouts on whether, how much, and what to buy. Internat. J. Res. Marketing (2003) 20:273–286CrossrefGoogle Scholar
  • Charlton P., Ehrenberg A. S. C. An experiment in brand choice. J. Marketing Res. (1976) 13(2):152–160CrossrefGoogle Scholar
  • Cook T. D., Campbell D. T.Quasi-Experimentation: Design and Analysis Issues for Field Settings (1979) (Houghton Mifflin, Boston, MA) Google Scholar
  • Dana J. D. Competition in price and availability when availability is unobservable. RAND J. Econom. (2001) 32(4):497–513CrossrefGoogle Scholar
  • Dana J. D., Petruzzi N. C. Note: The newsvendor model with endogenous demand. Management Sci. (2001) 47(11):1488–1497LinkGoogle Scholar
  • Emmelhainz M. A., Stock J. R., Emmelhainz L. W. Consumer responses to retail stockouts. J. Retailing (1991) 67(2):138–147Google Scholar
  • Fader P. S., Hardie B. G. S., Lee K. L. Counting your customers the easy way: An alternative to the Pareto/NBD model. Marketing Sci. (2005) 24(2):275–284LinkGoogle Scholar
  • Fitzsimons G. J. Consumer response to stockouts. J. Consumer Res. (2000) 27(2):249–266CrossrefGoogle Scholar
  • Gaur V., Park Y.-H. Asymmetric consumer learning and inventory competition. Management Sci. (2006) . ForthcomingGoogle Scholar
  • Hall J., Porteus E. Customer service competition in capacitated systems. Manufacturing & Service Oper. Management (2000) 2(2):144–165LinkGoogle Scholar
  • Ho T.-H., Park Y.-H., Zhou Y.-P. Incorporating satisfaction into customer value analysis: Optimal investment in lifetime value. Marketing Sci. (2006) 25(3):260–277LinkGoogle Scholar
  • Kahneman D., Knetsch J. L., Thaler R. H. Fairness and the assumptions of economics. J. Bus. (1986a) 59(October):S285–S300CrossrefGoogle Scholar
  • Kahneman D., Knetsch J. L., Thaler R. H. Fairness as a constraint on profit seeking: Entitlements in the market. Amer. Econom. Rev. (1986b) 76(September):728–741Google Scholar
  • Mela C. F., Gupta S., Lehmann D. R. The long-term impact of promotion and advertising on consumer brand choice. J. Marketing Res. (1997) 34(2):248–261CrossrefGoogle Scholar
  • Mela C. F., Jedidi K., Bowman D. The long-term impact of promotions on consumer stockpiling behavior. J. Marketing Res. (1998) 35(May):250–262CrossrefGoogle Scholar
  • Motes W. H., Castleberry S. B. A longitudinal field test of stockout effects on multi-brand inventories. J. Acad. Marketing Sci. (1985) 13(Fall):54–68CrossrefGoogle Scholar
  • Pauwels K., Hanssens D. M., Siddarth S. The long-term effects of price promotions on category incidence, brand choice, and purchase quantity. J. Marketing Res. (2002) 34(November):421–439CrossrefGoogle Scholar
  • Porteus E. L.Foundations of Stochastic Inventory Theory (2002) (Stanford University Press, Stanford, CA) CrossrefGoogle Scholar
  • Raman A., Tayur S., Ganeshan R., Magazine M. J. Managing inventory for fashion products. Quantitative Models for Supply Chain Management (1999) (Kluwer Academic Publishers, Norwell, MA) CrossrefGoogle Scholar
  • Ravindran A., Phillips D. T., Solberg J. J.Operations Research Principles and Practice (1987) (John Wiley and Sons, New York) Google Scholar
  • Schary P. B., Christopher M. The anatomy of a stockout. J. Retailing (1979) 55(2):59–70Google Scholar
  • Schmittlein D. C., Morrison D. G., Colombo R. Counting your customers: Who are they and what will they do next? Management Sci. (1987) 33(1):1–24LinkGoogle Scholar
  • Simester D., Sun P., Tsitsiklis J. N. Dynamic catalog mailing policies. Management Sci. (2006) 52(5):683–696LinkGoogle Scholar
  • Straughn K. The relationship between stockouts and brand share. (1991) . Unpublished doctoral dissertation, Florida State University, Tallahassee, FLGoogle Scholar
  • Walter C. K., Grabner J. R. Stockout cost models: Empirical tests in a retail situation. J. Marketing (1975) 39(July):56–68CrossrefGoogle Scholar
  • Weiner B. A cognitive (attribution)-emotion-action model of motivated behavior: An analysis of judgments of help-giving. J. Personality Soc. Psych. (1980) 39:186–200CrossrefGoogle Scholar
  • Wernerfelt B. A rational reconstruction of the compromise effect: Using market data to infer utilities. J. Consumer Res. (1995) 21(March):627–633CrossrefGoogle Scholar
  • Zipkin P. H.Foundations of Inventory Management (2000) (McGraw-Hill, New York) Google Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.