The Sound of Silence in Online Feedback: Estimating Trading Risks in the Presence of Reporting Bias

References

• Anderson E. W. Customer satisfaction and word of mouth. J. Service Res. (1998) 1(1):5–17Crossref, Google Scholar
• Bajari P., Hortacsu A. Economic insights from Internet auctions. J. Econom. Literature (2004) 42(2):457–486Crossref, Google Scholar
• Bakos Y., Dellarocas C. Online reputation and litigation as mechanisms for quality assurance: Strategic implications for profits and efficiency. (2005) . Working paper, Stern School of Business, New York University, New YorkGoogle Scholar
• Bollen K. A.Structural Equations with Latent Variables (1989) (Wiley, New York) Crossref, Google Scholar
• Bowden R. The theory of parametric identification. Econometrica (1973) 41(6):1069–1074Crossref, Google Scholar
• Dellarocas C. The digitization of word-of-mouth: Promise and challenges of online feedback mechanisms. Management Sci. (2003) 49(10):1407–1424Link, Google Scholar
• Dellarocas C. Reputation mechanism design in online trading environments with pure moral hazard. Inform. Systems Res. (2005) 16(2):209–230Link, Google Scholar
• Elmore R. T., Wang S. Identifiability and estimation in multinomial mixture models. (2003) . Technical Report 03-04, Department of Statistics, Penn State University, University Park, PAGoogle Scholar
• Fehr E., Gachter S. Fairness and retaliation: The economics of reciprocity. J. Econom. Perspectives (2000) 14(3):159–181Crossref, Google Scholar
• Greene W. H.Econometric Analysis (2002) 5th ed.(Prentice-Hall, Upper Saddle River, NJ) Google Scholar
• Hu N., Pavlou P. A., Zhang J., Feigenbaum J., Chuang J., Pennock D. Can online reviews reveal a product's true quality? Empirical findings and analytical modeling of online word-of-mouth communication. Proc. Seventh ACM Conf. on Electronic Commerce (EC06) (2006) (ACM Press, New York) 324–330Google Scholar
• Kauffman R. J., Wood C. A. Doing their bidding: An empirical examination of factors that affect a buyer's utility in Internet auctions. Inform. Tech. Management (2005) 7(3):171–190Crossref, Google Scholar
• Kesmodel D. As angry patients vent online, doctors sue to silence them. Wall Street Journal (2005) September 14Google Scholar
• Khopkar T., Li X., Resnick P., Riedl J., Kearns M., Reiter M. Self-selection, slipping, salvaging, slacking, and stoning: The impacts of negative feedback at eBay. Proc. Sixth ACM Conf. on Electronic Commerce (EC05) (2005) (ACM, New York) 223–231Google Scholar
• Klein T. J., Lambertz C., Spagnolo G., Stahl K. O. Last minute feedback. (2006) . CEPR Discussion Paper No. 5693, Centre for Economic Policy Research, London, UKGoogle Scholar
• Limpert E., Stahel W., Abbt M. Log-normal distributions across the sciences: Keys and clues. BioScience (2001) 51(5):341–352Crossref, Google Scholar
• Reichling F. Effects of reputation mechanisms on fraud prevention in eBay auction. (2004) . Working paper, Stanford University, Stanford, CAGoogle Scholar
• Resnick P., Zeckhauser R., Baye M. R. Trust among strangers in Internet transactions: Empirical analysis of eBay's reputation system. The Economics of the Internet and E-Commerce (Advances in Applied Microeconomics) (2002) 11(Elsevier Science, Oxford, UK) 127–157Crossref, Google Scholar
• Resnick P., Zeckhauser R., Swanson J., Lockwood K. The value of reputation on eBay: A controlled experiment. Experiment. Econom. (2006) 9(2):79–101Crossref, Google Scholar
• Rothenberg T. J. Identification in parametric models. Econometrica (1971) 39(3):577–591Crossref, Google Scholar
• Sprott D. A. Maximum likelihood in small samples: Estimation in the presence of nuisance parameters. Biometrika (1980) 67(3):515–523Crossref, Google Scholar
• Teicher H. Identifiability of mixtures of product measures. Ann. Math. Statist. (1967) 38:1300–1302Crossref, Google Scholar
• Tesser A., Rosen S., Berkowitz L. The reluctance to transmit bad news. Advances in Experimental Social Psychology (1975) (Academic Press, New York) 193–232Google Scholar