On the Value of Commitment and Availability Guarantees When Selling to Strategic Consumers
Published Online:6 Mar 2009https://doi.org/10.1287/mnsc.1080.0991
References
- Are reservations recommended? (2007) . Working paper, Northwestern University, Evanston, ILGoogle Scholar
- Andersen Consulting Where to look for incremental sales gains: The retail problem of out-of-stock merchandise. (1996) (The Coca-Cola Retailing Research Council, Atlanta) Google Scholar
- Does demand fall when customers perceive that prices are unfair? The case of premium pricing for large sizes. Marketing Sci. (2008) 27(3):492–500Link, Google Scholar
- Measuring and mitigating the costs of stockouts. Management Sci. (2006) 52(11):1751–1763Link, Google Scholar
- Optimal pricing of seasonal products in the presence of forward-looking consumers. Manufacturing Service Oper. Management (2008) 10(3):339–359Link, Google Scholar
- Gaining more by stocking less: A competitive analysis of product availability. Marketing Sci. (1994) 13(1):3–22Link, Google Scholar
- Optimal price skimming by a monopolist facing rational consumers. Management Sci. (1990) 36(5):555–567Link, Google Scholar
- Stockout compensation: Joint inventory and price optimization in electronic retailing. J. Comput. (2006) 18(2):255–266Abstract, Google Scholar
- Opportunities for active stock-out management in online stores: The impact of the stock-out policy on online stock-out reactions. J. Retailing (2006) 82(3):215–228Crossref, Google Scholar
- Durable-goods monopolists. J. Political Econom. (1982) 90(2):314–332Crossref, Google Scholar
- Purchasing, pricing, and quick response in the presence of strategic consumers. Management Sci. (2009) 55(3):497–511Link, Google Scholar
- Durability and monopoly. J. Law Econom. (1972) 15(1):143–149Crossref, Google Scholar
- Consumer Reports Mail-order companies. Consumer Reports (1987) 52:607–614Google Scholar
- Advance-purchase discounts and price discrimination in competitive markets. J. Political Econom. (1998) 106(2):395–422Crossref, Google Scholar
- Blockbuster video. (2000) (Kellogg School of Management, Northwestern University, Evanston, IL) Google Scholar
- Competition in price and availability when availability is unobservable. RAND J. Econom. (2001) 32(3):497–513Crossref, Google Scholar
- The newsvendor model with endogenous demand. Management Sci. (2001) 47(11):1488–1497Link, Google Scholar
- Revenue sharing and vertical control in the video rental industry. J. Indust. Econom. (2001) 49(3):223–245Crossref, Google Scholar
- Competition over price and service rate when demand is stochastic: A strategic analysis. RAND J. Econom. (1995) 26(1):148–162Crossref, Google Scholar
- Who benefits from transshipment? Exogenous vs. endogenous wholesale prices. Management Sci. (2004) 50(5):645–657Link, Google Scholar
- Consumer response to stockouts. J. Consumer Res. (2000) 27:249–266Crossref, Google Scholar
- At Blockbuster video, a fast fix moves flicks. Daily News (1998) July 27Google Scholar
- A comprehensive guide to retail out-of-stock reduction in the fast-moving consumer goods industry. (2008) (Grocery Manufacturers of America, Washington, D.C.) Google Scholar
- Retail out of stocks: A worldwide examination of causes, rates, and consumer re- sponses. (2002) (Grocery Manufacturers of America, Washington, D.C.) Google Scholar
- Measuring the frictional costs of online transactions: The case of a reverse buying site. Management Sci. (2003) 49(11):1563–1579Link, Google Scholar
- To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003) (Kluwer Academic Publishers, Norwell, MA) Crossref, Google Scholar
- Revenue management with strategic customers: Last-minute selling and opaque selling. (2007) . Working paper, University of Pennsylvania, PhiladelphiaGoogle Scholar
- Reward programs and tacit collusion. Marketing Sci. (2001) 20(2):99–120Link, Google Scholar
- Buy now and match later: Impact of posterior price matching on profit with strategic consumers. Manufacturing Service Oper. Management (2009) . ePub ahead of print February 10, http://msom.journal.informs.org/cgi/content/abstract/msom.1080.0248v1Google Scholar
- Strategic capacity rationing to induce early purchases. Management Sci. (2008) 54(6):1115–1131Link, Google Scholar
- Strategic capacity rationing when customers learn. (2007) . Working paper, Columbia University, New YorkGoogle Scholar
- Stocking retail assortments under dynamic consumer substitution. Oper. Res. (2001) 49(3):334–351Link, Google Scholar
- Price and advertising signals of product quality. J. Political Econom. (1986) 94(4):796–821Crossref, Google Scholar
- Rational expectations and the theory of price movements. Econometrica (1961) 29:315–335Crossref, Google Scholar
- Customer behavior modeling in revenue management and auctions: A review and new research opportunities. Production Oper. Management (2007) 16(6):713–728Crossref, Google Scholar
- Management of multi-item retail inventory systems with demand substitution. Oper. Res. (2000) 48(1):50–64Link, Google Scholar
- Intertemporal price discrimination. Quart. J. Econom. (1979) 93(3):355–371Crossref, Google Scholar
- Rational expectations and durable goods pricing. Bell J. Econom. (1981) 12(1):112–128Crossref, Google Scholar
- Intertemporal pricing with strategic customer behavior. Management Sci. (2007) 53(5):726–741Link, Google Scholar
- Bounded rationality in newsvendor models. Manufacturing Service Oper. Management (2008) 10(4):566–589Link, Google Scholar
- Strategic customer behavior, commitment, and supply chain performance. Management Sci. (2008) 54(10):1759–1773Link, Google Scholar
- Why do we observe stockless operations on the Internet? Stockless operations under competition. Production Oper. Management (2008) 17(2):139–149Crossref, Google Scholar
- On the relationship between inventory costs and variety benefits in retail assortments. Management Sci. (1999) 48(1):50–64Google Scholar
- , Krafft M., Mantrala M. K. Out-of-stock: Reactions, antecedents, management solutions, and a future perspective. Retailing in the 21st Century: Current and Future Trends (2005) (Springer, Berlin) 239–254Google Scholar
- Video Software Dealers Association Annual report on the home video market. (1999) (VSDA, Encino, CA) Google Scholar
- The implications of customer purchasing behavior and in-store display formats. (2007) . Working paper, University of California, Los AngelesGoogle Scholar

