Contingent Effects of Quality Signaling: Evidence from the Indian Offshore IT Services Industry

References

• Alcácer J. Location choices across the value chain: How activity and capability influence collocation. Management Sci. (2006) 52(10):1457–1471Link, Google Scholar
• Alcácer J., Chung W. Location strategies and knowledge spillovers. Management Sci. (2007) 53(5):760–776Link, Google Scholar
• Almeida P., Kogut B. Localization of knowledge and the mobility of engineers in regional networks. Management Sci. (1999) 45(7):905–917Link, Google Scholar
• Anderson E. T., Simester D. I. Are sale signs less effective when more products have them? Marketing Sci. (2001) 20(2):121–142Link, Google Scholar
• Anderson S. W., Daly J. D., Johnson M. F. Why firms seek ISO 9000 certification: Regulatory compliance or competitive advantage? Production Oper. Management (1999) 8(1):28–43Crossref, Google Scholar
• Argote L., Epple D. Learning curves in manufacturing. Science (1990) 247(4945):920–924Crossref, Google Scholar
• Barnes D.Operations Management: An International Perspective (2007) (Thomson, London, UK) Google Scholar
• Basuroy S., Desai K. K., Talukdar D. An empirical investigation of signaling in the motion picture industry. J. Marketing Res. (2006) 43(2):287–295Crossref, Google Scholar
• Baum J. A. C., Haveman H. A. Love thy neighbor? Differentiation and agglomeration in the Manhattan hotel industry, 1898–1990. Admin. Sci. Quart. (1997) 42(2):304–338Crossref, Google Scholar
• Baum J. A. C., Singh J. V. Organizational niches and the dynamics of organizational founding. Organ. Sci. (1994) 5(4):483–501Link, Google Scholar
• Berger P. G., Ofek E. Diversification's effect on firm value. J. Financial Econom. (1995) 37(1):39–65Crossref, Google Scholar
• Biswas A., Dutta S., Pullig C. Low price guarantees as signals of lowest price: The moderating role of perceived price dispersion. J. Retailing (2006) 82(3):245–257Crossref, Google Scholar
• Brambor T., Clark W. R., Golder M. Understanding interaction models: Improving empirical analyses. Political Anal. (2006) 14(1):63–82Crossref, Google Scholar
• Bresnahan T., Gambardella A., Saxenian A. “Old economy” inputs for “new economy” outcomes: Cluster formation in the new silicon valleys. Indust. Corporate Change (2001) 10(4):835–860Crossref, Google Scholar
• Carmel E., Abbott P. Why “nearshore” means that distance matters. Comm. ACM (2007) 50(10):40–46Crossref, Google Scholar
• Carmel E., Gao G., Zhang N. The maturing Chinese offshore IT services industry: It takes 10 years to sharpen a sword. MIS Quart. Executive (2008) 7(4):157–170Google Scholar
• Carte T. A., Russell C. J. In pursuit of moderation: Nine common errors and their solution. MIS Quart. (2003) 25(3):478–502Google Scholar
• Corbett C. J., Montes-Sancho M. J., Kirsch D. A. The financial impact of ISO 9000 certification in the United States: An empirical analysis. Management Sci. (2005) 51(7):1046–1059Link, Google Scholar
• Costello T. Certification: Does the emperor have any clothes? IT Professional (2009) 11(5):63–64Crossref, Google Scholar
• Couto V., Mani M., Lewin A. Y., Peeters C. The globalization of white-collar work. (2007) . Working paper, Offshoring Research Network, Center for International Business Education and Research, Duke University, Durham, NCGoogle Scholar
• Coward C. T. Looking beyond India: Factors that shape the global outsourcing decisions of small and medium sized companies in America. Electronic J. Inform. Systems Developing Countries (2003) 13(11):1–12Google Scholar
• DiMaggio P. J., Powell W. W. The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. Amer. Sociol. Rev. (1983) 48:147–160Crossref, Google Scholar
• Eickelmann N. An insider's view of CMM Level 5. IEEE Software (2003) 20(4):79–81Crossref, Google Scholar
• Fombrun C., Shanley M. What's in a name? Reputation building and corporate strategy. Acad. Management J. (1990) 33(2):233–258Crossref, Google Scholar
• Friedman T.The World Is Flat: A Brief History of the Twenty-First Century (2005) (Farrar, Straus and Giroux, New York) Google Scholar
• Gopal A., Gao G. Certification in the Indian offshore IT services industry. Manufacturing Service Oper. Management (2009) 11(3):471–492Link, Google Scholar
• Grossman S. J. The informational role of warranties and private disclosure about product quality. J. Law Econom. (1981) 24(3):461–483Crossref, Google Scholar
• Harrison T. D. On the bias and consistency of OLS for an endogenous interaction coefficient. (2008) . Working paper, Drexel University, PhiladelphiaGoogle Scholar
• Heil O., Robertson T. S. Toward a theory of competitive market signaling: A research agenda. Strategic Management J. (1991) 12(6):403–418Crossref, Google Scholar
• Hendricks K. B., Singhal V. R. Quality awards and the market value of the firm: An empirical investigation. Management Sci. (1996) 42(3):415–436Link, Google Scholar
• Hendricks K. B., Singhal V. R. The long-run stock price performance of firms with effective TQM programs. Management Sci. (2001) 47(3):359–368Link, Google Scholar
• Herbsleb J., Zubrow D., Goldenson D., Hayes W., Paulk M. Software quality and the capability maturity model. Comm. ACM (1997) 40(6):30–40Crossref, Google Scholar
• Holmstrom B. Moral hazard and observability. Bell J. Econom. (1979) 10(1):74–91Crossref, Google Scholar
• Hyer N. L., Wemmerlov U., Morris J. A. Performance analysis of a focused hospital unit: The case of an integrated trauma center. J. Oper. Management (2009) 27(3):203–219Crossref, Google Scholar
• Issac G., Rajendran C., Anantharaman R. N. Significance of quality certification: The case of the software industry in India. Quality Management J. (2004) 11(1):8–32Crossref, Google Scholar
• Iyengar S. W., Lepper M. R. When choice is demotivating: Can one desire too much of a good thing? J. Personality Soc. Psych. (2000) 79(6):995–1006Crossref, Google Scholar
• Jennen M., Verwijmeren P. Does agglomeration affect financial performance? Urban Studies (2010) . ForthcomingGoogle Scholar
• Kahneman D.Attention and Affect (1973) (Prentice-Hall, Englewood Cliffs, NJ) Google Scholar
• Keeni G. The evolution of quality processes at Tata Consultancy Services. IEEE Software (2000) 17(4):79–88Crossref, Google Scholar
• King A. A., Lenox M. J., Terlaak A. The strategic use of decentralized institutions: Exploring certification with the ISO 14001 management standard. Acad. Management J. (2005) 48(6):1090–1106Crossref, Google Scholar
• King J. The pros and cons of CMM. Computerworld (2003) 37(49):50Google Scholar
• Kirmani A., Rao A. R. No pain, no gain: A critical review of the literature on signaling unobservable product quality. J. Marketing (2000) 64(4):66–79Crossref, Google Scholar
• Lecraw D. J. Diversification strategy and performance. J. Indust. Econom. (1984) 33(2):179–198Crossref, Google Scholar
• Maddala G. S.Limited-Dependent and Qualitative Variables in Econometrics (1983) (Cambridge University Press, Cambridge, UK) Crossref, Google Scholar
• Meyer J. W., Rowan B. Institutionalized organizations: Formal structure as myth and ceremony. Amer. J. Sociol. (1983) 83(2):340–363Crossref, Google Scholar
• Milgrom P., Roberts J. Price and advertising signals of product quality. J. Political Econom. (1986) 94(4):796–821Crossref, Google Scholar
• Montgomery C. Corporate diversification. J. Econom. Perspectives (1994) 8(3):163–178Crossref, Google Scholar
• Montgomery C. A., Wernerfelt B. Tobin's q and the importance of focus in firm performance. Amer. Econom. Rev. (1988) 78(1):246–250Google Scholar
• NASSCOM Indian IT-BPO industry 2009: NASSCOM analysis. (2009) . Report, NASSCOM, New Delhi, India. http://www.nasscom.in/upload/5216/IT_Industry_Factsheet-Mar_2009. pdfGoogle Scholar
• Nayyar P. R. Performance effects of information asymmetry and economies of scope in diversified service firms. Acad. Management J. (1993) 36(1):28–57Crossref, Google Scholar
• Nelson P. Advertising as information. J. Political Econom. (1974) 84(4):729–754Google Scholar
• Overby S. 10 Outsouring predictions for 2008 (and one to grow on). CIO Magazine (2007) December 17). http://www.cio.com/article/166108/10_Outsourcing_Predicitions_for_2008_and_One_to_Grow_On_Google Scholar
• Paulk M. C., Curtis B., Chrissis M. B., Weber C. V. Capability maturity model for software, Version 1.1. (1993) . Technical Report SEI-93-TR-24, Software Engineering Institute, Carnegie Mellon University, PittsburghGoogle Scholar
• Podolny J. M. A status-based model of market competition. Amer. J. Sociol. (1993) 98(4):829–872Crossref, Google Scholar
• Porter M. E. Location, competition, and economic development: Local clusters in a global economy. Econom. Development Quart. (2000) 14(1):15–34Crossref, Google Scholar
• Roberts P. W., Reagans R. Market experience, consumer attention and price-quality relationships for new world wines in the US market, 1987–1999. Acad. Management Best Paper Proc. Conf. (2001) (Academy of Management, Briarcliff Manor, NY) Google Scholar
• Shah S. India's dwindling IT labor advantage. Optimize Magazine (2004) September 1):66–71Google Scholar
• Simon H. A.Administrative Behavior: A Study of Decision-Making Processes in Administrative Organizations (1997) 4th ed.(Free Press, New York) Google Scholar
• Skinner W. The focused factory. Harvard Bus. Rev. (1974) 52(3):113–121Google Scholar
• Spence M. Job market signaling. Quart. J. Econom. (1973) 87(2):355–374Crossref, Google Scholar
• Stern I., Henderson A. Within-business diversification in technology-intensive industries. Strategic Management J. (2004) 25(5):487–505Crossref, Google Scholar
• Swaminathan A. The proliferation of specialist organizations in the American wine industry, 1941–1990. Admin. Sci. Quart. (1995) 40(4):653–680Crossref, Google Scholar
• Tanriverdi H., Lee C. Within-industry diversification and firm performance in the presence of network externalities: Evidence from the software industry. Acad. Management J. (2008) 51(2):381–397Crossref, Google Scholar
• Terlaak A. Order without law? The role of certified management standards in shaping socially desired firm behaviors. Acad. Management Rev. (2007) 32(3):968–985Crossref, Google Scholar
• Terlaak A., King A. A. The effect of certification with the ISO 9000 quality management standard: A signaling approach. J. Econom. Behav. Organ. (2006) 60(4):579–602Crossref, Google Scholar
• Toffel M. W. Resolving information asymmetries in markets: The role of certified management programs. (2006) . Working paper, Harvard Business School, BostonGoogle Scholar
• Tversky A., Shafir E. Choice under conflict: The dynamics of deferred decision. Psych. Sci. (1992) 3(6):358–361Crossref, Google Scholar
• Villalonga B. Diversification discount or premium? New evidence from the business information tracking series. J. Finance (2004) 59(2):479–506Crossref, Google Scholar
• Westphal J. D., Gulati R., Shortell S. M. Customization or conformity? An institutional and network perspective on the content and consequences of TQM adoption. Admin. Sci. Quart. (1997) 42(2):366–394Crossref, Google Scholar
• Wooldridge J. M.Econometric Analysis of Cross Section and Panel Data (2002) (MIT Press, Cambridge, MA) Google Scholar
• Yeung A. C. L., Cheng T. C. E., Lai K.-H. An operational and institutional perspective on total quality management. Production Oper. Management (2006) 15(1):156–170Google Scholar