Promised Delivery Time and Capacity Games in Time-Based Competition
Published Online:15 Feb 2011https://doi.org/10.1287/mnsc.1100.1292
References
- Competition in service industries. Oper. Res. (2007) 55(1):37–55Link, Google Scholar
- Domestic airline alliances and consumer welfare. RAND J. Econom. (2008) 39(3):875–904Crossref, Google Scholar
- Multinomial logit market share models: Equilibrium characteristics and strategic implications. Management Sci. (1998) 44(10):1396–1408Link, Google Scholar
- Estimation of a model of entry in the airline industry. Econometrica (1992) 60(4)2:889–917Crossref, Google Scholar
- Estimating discrete-choice models of product differentiation. RAND J. Econom. (1994) 25(2):242–262Crossref, Google Scholar
- Product differentiation and capacity cost interaction in time and price sensitive market. Manufacturing Service Oper. Management (2003) 5(1):18–36Link, Google Scholar
- The impact of capacity costs on product differentiation in delivery time, delivery reliability, and price. Production Oper. Management (2006) 15(2):179–197Crossref, Google Scholar
- Obtaining fast service in a queueing system via performance-based allocation of demand. Management Sci. (2007) 53(3):408–420Link, Google Scholar
- Delivery guarantees and the interdependence of marketing and operations. Production Oper. Management (2002) 11(3):393–410Crossref, Google Scholar
- Toward understanding and controlling customer dissatisfaction with waiting. (1989) . Working Paper 89-115, Marketing Science Institute, Cambridge, MAGoogle Scholar
- The impact of airline flight schedules on flight delays: An emperical study. (2010) . Working paper, Purdue University, West Lafayette, INGoogle Scholar
- User delay costs and internal pricing for a service facility. Management Sci. (1990) 36(12):1502–1517Link, Google Scholar
- Quoting customer lead times. Management Sci. (1995) 41(1):43–57Link, Google Scholar
- Air travel itinerary market share estimation. (2007) . Ph.D. thesis, University of Mannheim, Mannheim, GermanyGoogle Scholar
- LeatherTECH's new ideas win in old-line business. Dallas Bus. J. (1996) December 27):1–1Google Scholar
- Setting customer expectation in service delivery: An integrated marketing-operations perspective. Management Sci. (2004) 50(4):479–488Link, Google Scholar
- Setting safety lead times for purchased components in assembly systems. IIE Trans. (1993) 25(2):2–11Crossref, Google Scholar
- Optimal service speeds in a competitive environment. Management Sci. (1992) 38(8):1154–1163Link, Google Scholar
- Prescription for the waiting in line blues: Entertain, enlighten and engage. Sloan Management Rev. (1991) 32(Winter):44–53Google Scholar
- The impact of waiting time guarantees on customers' waiting experiences. Marketing Sci. (1997) 16(4):295–314Link, Google Scholar
- Benchmarks for the Pharmaceutical Industry: Purchasing Performance Benchmarks for Industry (1998) (Center for Advanced Purchasing Studies/National Association of Purchasing Management, Tempe, AZ) Google Scholar
- Pricing, production, scheduling, and delivery-time competition. Oper. Res. (1997) 45(3):407–420Link, Google Scholar
- Building Models for Marketing Decisions (2000) (Kluwer Academic Publishers, Dordrecht, The Netherlands) Crossref, Google Scholar
- The role of inventory in delivery-time competition. Management Sci. (1992) 38(2):182–197Link, Google Scholar
- Pricing and delivery-time performance in a competitive environment. Management Sci. (1994) 40(5):633–646Link, Google Scholar
- Pricing and lead time decisions in decentralized supply chains. Management Sci. (2007) 53(5):713–725Link, Google Scholar
- The regulation of queue size by levying tolls. Econometrica (1969) 37(1):15–24Crossref, Google Scholar
- OOH (Out-of-Hours) Team National quality requirements in the delivery of out-of-hours services. (2004) . http://www.out-of-hours.info/downloads/quality_requirements.docGoogle Scholar
- Optimal leadtime differentiation via diffusion approximations. Oper. Res. (2004) 52(2):213–228Link, Google Scholar
- What is strategy? Harvard Bus. Rev. (1996) 74(6):61–78Google Scholar
- Demand and production management with uniform guaranteed lead time. Production Oper. Management (2005) 14(4):400–412Crossref, Google Scholar
- Fulfillment competition in availability and lead time. (2006) . Ph.D. thesis, Hong Kong University of Science and Technology, Clear Water Bay, Hong KongCrossref, Google Scholar
- Response of U.S. air carriers to on-time disclosure rule. Transportation Res. Record (1993) 1379:9–16Google Scholar
- Manufacturing lead-time rules: Customer retention versus tardiness costs. Eur. J. Oper. Res. (2005) 163(3):825–856Crossref, Google Scholar
- Price and time competition for service delivery. Manufacturing Service Oper. Management (2000) 2(4):392–409Link, Google Scholar
- Price, delivery time guarantees and capacity selection. Eur. J. Oper. Res. (1998) 111(1):28–49Crossref, Google Scholar
- Contract assembly: Dealing with combined supply lead time and demand quantity uncertainty. Manufacturing Service Oper. Management (2000) 2(3):287–296Link, Google Scholar
- Japan's dark side of time. Harvard Bus. Rev. (1993) July–August):93–102Google Scholar
- The relationship between on-time performance and airline market share: A new approach. Transportation Res. Part E: Logistics and Transportation Rev. (2000) 36(2):139–154Crossref, Google Scholar
- The Singapore manufacturing futures survey—1992 executive summary. (1993) . Report, Faculty of Business Administration, National University of Singapore, SingaporeGoogle Scholar
- Price and service discrimination in queuing systems: Incentive compatibility of Gcμ scheduling. Management Sci. (2000) 46(9):1249–1267Link, Google Scholar
- Due-date setting and priority sequencing in a multiclass M/G/1 queue. Management Sci. (1991) 37(7):834–850Link, Google Scholar
- Setting planned leadtimes in serial production systems with tardiness costs. Management Sci. (1987) 33(1):95–106Link, Google Scholar

