Money Talks: Rebate Mechanisms in Reputation System Design

References

• Abeler J, Calaki J, Andree K, Basek C (2010) The power of apology. Econom. Lett. 107(2):233–235.Crossref, Google Scholar
• Al-Ubaydli O, Lee MS (2009) An experimental study of asymmetric reciprocity. J. Econom. Behav. Organ. 72(2):738–749.Crossref, Google Scholar
• Andreoni J, Harbaugh W, Vesterlund L (2003) The carrot or the stick: Rewards, punishments, and cooperation. Amer. Econom. Rev. 93(3):893–902.Crossref, Google Scholar
• Aperjis C, Johari R (2010) Optimal windows for aggregating ratings in electronic marketplaces. Management Sci. 56(5):864–880.Link, Google Scholar
• Archak N, Ghose A, Ipeirotis PG (2011) Deriving the pricing power of product features by mining consumer reviews. Management Sci. 57(8):1485–1509.Link, Google Scholar
• Ariely D, Bracha A, Meier S (2009) Doing good or doing well? Image motivation and monetary incentives in behaving prosocially. Amer. Econom. Rev. 99(1):544–555.Crossref, Google Scholar
• Avery C, Resnick P, Zeckhauser R (1999) The market for evaluations. Amer. Econom. Rev. 89(3):564–584.Crossref, Google Scholar
• Ba S, Whinston AB, Zhang H (2003) Building trust in online auction markets through an economic incentive mechanism. Decision Support Systems 35(3):273–286.Crossref, Google Scholar
• Bajari P, Hortacsu A (2004) Economic insights from Internet auctions. J. Econom. Literature 42:457–486.Crossref, Google Scholar
• Bénabou R, Tirole J (2006) Incentives and prosocial behavior. Amer. Econom. Rev. 96(5):1652–1678.Crossref, Google Scholar
• Blount S (1995) When social outcomes aren't fair: The effect of causal attributions on preferences. Organ. Behav. Human Decision Process 63(2):131–144.Crossref, Google Scholar
• Bolton GE, Ockenfels A (2009) The limits of trust. Cook K, Snijders C, Buskens V, eds. eTrust (Russell Sage, New York), 15–36.Google Scholar
• Bolton GE, Greiner B, Ockenfels A (2013) Engineering trust—Reciprocity in the production of reputation information. Management Sci. 59(2):265–285.Link, Google Scholar
• Bolton GE, Katok E, Ockenfels A (2004) How effective are electronic reputation mechanisms? An experimental investigation. Management Sci. 50(11):1587–1602.Link, Google Scholar
• Brandts J, Figueras N (2003) An exploration of reputation formation in experimental games. J. Econom. Behav. Organ. 50(1):89–115.Crossref, Google Scholar
• Brown J, Morgan J (2006) Reputation in online markets: The market for trust. California Management Rev. 49(1):61–81.Crossref, Google Scholar
• Cabral LMB, Hortacsu A (2010) The dynamics of seller reputation: Theory and evidence from eBay. J. Indust. Econom. 58(1):54–78.Crossref, Google Scholar
• Cai H, Jin G, Liu C, Zhou L (2013) More trusting, less trust? An investigation of early e-commerce in China. NBER Working Paper 18961, National Bureau of Economic Research, Cambridge, MA.Crossref, Google Scholar
• Chen Y, Harper M, Konstan J, Li SX (2010) Social comparisons and contributions to online communities: A field experiment on MovieLens. Amer. Econom. Rev. 100(4):1358–1398.Crossref, Google Scholar
• Chwelos P, Dhar T (2007) Differences in “truthiness” across online reputation mechanisms. Working paper, University of British Columbia, Vancouver.Google Scholar
• Dellarocas C (2003a) The digitization of word of mouth: Promise and challenges of online feedback mechanisms. Management Sci. 49(10):1407–1424.Link, Google Scholar
• Dellarocas C (2003b) Efficiency through feedback-contigent fees and rewards in auction marketplaces with adverse selection and moral hazard. Proc. 4th ACM Conf. Electronic Commerce (Association for Computing Machinery, New York), 11–18.Crossref, Google Scholar
• Dellarocas C, Wood CA (2008) The sound of silence in online feedback: Estimating trading risks in the presence of reporting bias. Management Sci. 54(3):460–476.Link, Google Scholar
• Dewan S, Hsu V (2004) Adverse selection in electronic markets: Evidence from online stamp auctions. J. Indust. Econom. 52(4): 497–516.Crossref, Google Scholar
• de Quervain DJ-F, Fischbacher U, Treyer V, Schellhammer M, Schnyder U, Buck A, Fehr E (2004) The neural basis of altruistic punishment. Science 305(5688):1254–1258.Crossref, Google Scholar
• Fehr E, Gächter S (2000a) Cooperation and punishment in public goods experiments. Amer. Econom. Rev. 90(4):980–994.Crossref, Google Scholar
• Fehr E, Gächter S (2000b) Fairness and retaliation: The economics of reciprocity. J. Econom. Perspect. 14(3):159–181.Crossref, Google Scholar
• Fehr E, Brown M, Zehnder C (2009) On reputation: A microfoundation of contract enforcement and price rigidity. Econom. J. 119(536):333–353.Google Scholar
• Fischbacher U (2007) z-tree: Zurich toolbox for ready-made economic experiments. Experiment. Econom. 10(2):171–178.Crossref, Google Scholar
• Friedman E, Resnick P (2001) The social cost of cheap pseudonyms. J. Econom. Management Strategy 10(1):173–199.Crossref, Google Scholar
• Gazzale RS, Khopkar T (2011) Remain silent and ye shall suffer: Seller exploitation of reticent buyers in an experimental reputation system. Experiment. Econom. 14(2):273–285.Crossref, Google Scholar
• Houser D, Wooders J (2006) Reputation in auctions: Theory and evidence from eBay. J. Econom. Management Strategy 15(2):353–369.Crossref, Google Scholar
• Houser D, Xiao E (2010) Inequality seeking punishment. Econom. Lett. 109(1):20–23.Crossref, Google Scholar
• Hu N, Zhang J, Pavlou PA (2009) Overcoming the J-shaped distribution of product reviews. Comm. ACM 52(10):144–147.Crossref, Google Scholar
• Jin G, Kato A (2006) Price, quality and reputation: Evidence from an online field experiment. RAND J. Econom. 37(4):983–1004.Crossref, Google Scholar
• Jurca R, Faltings B (2007) Collusion resistant, incentive compatible feedback payments. Proc. 8th ACM Conf. Electronic Commerce (Association for Computing Machinery, New York), 200–209.Crossref, Google Scholar
• Keysar B, Converse BA, Wang J, Epley N (2008) Reciprocity is not give and take: Asymmetric reciprocity to positive and negative acts. Psych. Sci. 19(12):1280–1286.Crossref, Google Scholar
• Lafky JM (2011) Why do people write reviews? Theory and evidence on online ratings. Three Essays on Online Ratings and Auction Theory (Biblio Bazaar, Charleston, SC).Google Scholar
• Li L(I) (2010a) Reputation, trust, and rebates: How online auction markets can improve their feedback mechanisms. J. Econom. Management Strategy 19(2):303–331.Crossref, Google Scholar
• Li L(I) (2010b) What is the cost of venting? Evidence from eBay. Econom. Lett. 108(2010):215–218.Crossref, Google Scholar
• Masclet D, Pénard T (2012) Do reputation feedback systems really improve trust among anonymous traders? An experimental study. Appl. Econom. 44(35):4553–4573.Crossref, Google Scholar
• Miller N, Resnick P, Zeckhauser R (2005) Eliciting honest feedback: The peer prediction method. Management Sci. 51(9):1359–1373.Link, Google Scholar
• Nikiforakis N (2008) Punishment and counter-punishment in public good games: Can we really govern ourselves? J. Public Econom. 92(1):91–112.Crossref, Google Scholar
• Offerman T (2002) Hurting hurts more than helping helps. Eur. Econom. Rev. 46(8):1423–1437.Crossref, Google Scholar
• Resnick P, Zeckhauser R (2002) Trust among strangers in Internet transactions: Empirical analysis of eBay's reputation system. Adv. Appl. Microeconomics 11:127–157.Crossref, Google Scholar
• Resnick P, Zeckhauser R, Swanson J, Lockwood L (2006) The value of reputation on eBay: A controlled experiment. Experiment. Econom. 9:79–101.Crossref, Google Scholar
• Shapiro C (1983) Premiums for high quality products as returns to reputations. Quart. J. Econom. 98(4):659–680.Crossref, Google Scholar
• Sobel J (2009) Signaling games. Meyers R, ed. Encyclopedia of Complexity and Systems Science (Springer, New York), 8125–8139.Crossref, Google Scholar
• Xiao E, Houser D (2005) Emotion expression in human punishment behavior. Proc. Natl. Acad. Sci. USA 102(20):7398–7401.Crossref, Google Scholar
• Yamagishi T, Matsuda M (2002) Improving the lemons' market with a reputation system: An experimental study of Internet auctioning. Working paper, Hokkaido University, Hokkaido, Japan.Google Scholar