Contracts, Biases, and Consumption of Access Services

References

• Arkes HR, Blumer C (1985) The psychology of sunk costs. Organ. Behav. Human Decision Processes 35(1):124–140.Crossref, Google Scholar
• Ascarza E, Lambrecht A, Vilcassim N (2012) When talk is “free”: The effect of tariff structure on usage under two- and three-part tariffs. J. Marketing Res. 49(6):882–899.Crossref, Google Scholar
• Bearden JN, Murphy RO, Rapoport A (2007) Decision biases in revenue management: Some behavioral evidence. Manufacturing Service Oper. Management 10(4):625–636.Link, Google Scholar
• Bertini M, Wathieu L (2008) Attention arousal through price partitioning. Marketing Sci. 27(2):236–246.Link, Google Scholar
• Bitran G, Rocha e Oliveira P, Schilkrut A (2008) Managing customer relationships through pricing and service quality. Working Paper 750, IESE Business School, Barcelona, Spain.Google Scholar
• Borenstein S (2009) To what electricity price do consumers respond? Residential demand elasticity under increasing-block pricing. Working paper, University of California, Berkeley, Berkeley.Google Scholar
• Cachon G, Feldman P (2011) Pricing services subject to congestion: Charge per-use fees or sell subscriptions? Manufacturing Service Oper. Management 13(2):244–260.Link, Google Scholar
• Cox JC, Oaxaca RL (1989) Laboratory experiments with a finite horizon job-search model. J. Risk Uncertainty 2(3):301–330.Crossref, Google Scholar
• DellaVigna S, Malmendier U (2004) Contract design and self-control: Theory and evidence. Quart. J. Econom. 119(2):353–401.Crossref, Google Scholar
• DellaVigna S, Malmendier U (2006) Paying not to go to the gym. Amer. Econom. Rev. 96(3):694–719.Crossref, Google Scholar
• Eliaz K, Spiegler R (2006) Contracting with diversely naive agents. Rev. Econom. Stud. 73(3):689–714.Crossref, Google Scholar
• Eliaz K, Spiegler R (2008) Consumer optimism and price discrimination. Theoret. Econom. 3(4):459–497.Google Scholar
• Esteban S, Miyagawa E, Shum M (2007) Nonlinear pricing with self-control preferences. J. Econom. Theory 135(1):306–338.Crossref, Google Scholar
• Frederick S (2005) Cognitive reflection and decision making. J. Econom. Perspect. 19(4):25–42.Crossref, Google Scholar
• Gallego G, Şahin Ö (2010) Revenue management with partially refundable fares. Oper. Res. 58(4, part 1):817–833.Link, Google Scholar
• Grubb MD (2009) Selling to overconfident consumers. Amer. Econom. Rev. 99(5):1770–1807.Crossref, Google Scholar
• Grubb MD, Osborne M (2014) Cellular service demand: Biased beliefs, learning, and bill shock. Amer. Econom. Rev. Forthcoming.Google Scholar
• Holt CA, Laury SK (2002) Risk aversion and incentive effects. Amer. Econom. Rev. 92(5):1644–1655.Crossref, Google Scholar
• Iyengar R, Jedidi K, Essegaier S, Danaher PJ (2011) The impact of tariff structure on consumer retention, usage, and profitability of access services. Marketing Sci. 30(5):820–836.Link, Google Scholar
• Kridel DJ, Lehman DE, Weisman DL (1993) Option value, telecommunication demand, and policy. Inform. Econom. Policy 5(2):125–144.Crossref, Google Scholar
• Lambrecht A, Skiera B (2006) Paying too much and being happy about it: Existence, causes and consequences of tariff-choice biases. J. Marketing Res. 43(2):212–223.Crossref, Google Scholar
• Lambrecht A, Seim K, Skiera B (2007) Does uncertainty matter? Consumer behavior under three-part tariffs. Marketing Sci. 26(5):698–710.Link, Google Scholar
• Liebman JB, Zeckhauser RJ (2004) Schmeduling. Unpublished manuscript, Harvard University, Cambridge, MA. http://www.hks.harvard.edu/jeffreyliebman/schmeduling.pdf.Google Scholar
• Loewenstein G, O'Donoghue T, Rabin M (2003) Projection bias in predicting future utility. Quart. J. Econom. 118(4):1209–1248.Crossref, Google Scholar
• Miravete EJ (2002) Estimating demand for local telephone service with asymmetric information and optional calling plans. Rev. Econom. Stud. 69:943–971.Crossref, Google Scholar
• Miravete EJ (2003) Choosing the wrong calling plan? Ignorance and learning. Amer. Econom. Rev. 93(1):297–310.Crossref, Google Scholar
• Nunes J (2000) A cognitive model of people's usage estimations. J. Marketing Res. 37(4):397–409.Crossref, Google Scholar
• Oster SM, Scott Morton FM (2005) Behavioral biases meet the market: The case of magazine subscription prices. Adv. Econom. Anal. Policy 5(1):1–30.Google Scholar
• Papastavrou J, Rajagopalan S, Kleywegt AJ (1996) The dynamic and stochastic knapsack problem with deadlines. Management Sci. 42(12):1706–1717.Link, Google Scholar
• Plambeck EL, Wang Q (2013) Implications of hyperbolic discounting for optimal pricing and information management in service systems. Management Sci. 59(8):1927–1946.Link, Google Scholar
• Prelec D, Loewenstein G (1998) The red and the black: Mental accounting of savings and debt. Marketing Sci. 17(1):4–28.Link, Google Scholar
• Randhawa R, Kumar S (2008) Usage restriction and subscription services: Operational benefits with rational users. Manufacturing Service Oper. Management 10(3):429–447.Link, Google Scholar
• Savage SL (2012) The flaw of averages: Why we underestimate the risk in the face of uncertainty (John Wiley & Sons, Hoboken, NJ).Google Scholar
• Schotter A, Braunstein YM (1981) Economic search: An experimental study. Econom. Inquiry 19(1):1–25.Crossref, Google Scholar
• Soman D (2001) Effects of payment mechanisms on spending behavior: The role of rehearsal and immediacy of payments. J. Consumer Res. 27(4):460–474.Crossref, Google Scholar
• Thomas M, Morwitz VG (2005) Penny wise and pound foolish: The left-digit effect on price cognition. J. Consumer Res. 32(1):54–64.Crossref, Google Scholar
• Tirole J (1988) The Theory of Industrial Organization (MIT Press, Cambridge, MA).Google Scholar
• Train KE, Ben-Akiva M, Atherton T (1989) Consumption patterns and self-selecting tariffs. Rev. Econom. Statist. 71(1):62–73.Crossref, Google Scholar
• Train K, McFadden DL, Ben-Akiva M (1987) The demand for local telephone service: A fully discrete model of residential calling patterns and service choices. RAND J. Econom. 18(1):109–123.Crossref, Google Scholar
• Wilson R (1993) Nonlinear pricing. (Oxford University Press, New York).Crossref, Google Scholar
• Xie J, Shugan SM (2001) Electronic tickets, smart cards, and online prepayments: When and how to advance sell. Marketing Sci. 20(3):219–243.Link, Google Scholar
• Yao S, Chen Y, Mela CF, Chiang J (2012) Determining consumers' discount rates with field studies. J. Marketing Res. 49(6):822–841.Crossref, Google Scholar
• Zeelenberg M, Beattie J (1997) Consequences of regret aversion 2: Additional evidence for effects of feedback on decision making. Organ. Behav. Human Decision Processes 72(1):63–78.Crossref, Google Scholar
• Zeelenberg M, Beattie J, van der Pligt J, de Vries NK (1996) Consequences of regret aversion: Effects of expected feedback on risky decision making. Organ. Behav. Human Decision Processes 65(2):148–158.Crossref, Google Scholar