The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay
Published Online:28 May 2015https://doi.org/10.1287/mnsc.2014.2118
References
- (2005) Semiparametric difference-in-differences estimators. Rev. Econom. Stud. 72(1):1–19.Crossref, Google Scholar
- (2005) Managing Business Process Flows: Principles of Operations Management, 2nd ed. (Prentice-Hall, Upper Saddle River, NJ).Google Scholar
- (2010) Fair dynamic routing in large-scale heterogeneous-server systems. Oper. Res. 58(3):624–637.Link, Google Scholar
- (2008) The value of partial resource pooling: Should a service network be integrated or product-focused? Management Sci. 55(1):115–131.Link, Google Scholar
- (2010) Optimal flexibility configurations in newsvendor networks: Going beyond chaining and pairing. Management Sci. 56(8):1285–1303.Link, Google Scholar
- (1995) Performance bounds for the effectiveness of pooling in multi-processing systems. Eur. J. Oper. Res. 87(2):375–388.Crossref, Google Scholar
- (2015) Managing hospital inpatient bed capacity through partitioning care into focused wings. Manufacturing Service Oper. Management 17(2):157–176.Link, Google Scholar
- (2003) On the interface between operations and human resources management. Manufacturing Service Oper. Management 5(3):179–202.Link, Google Scholar
- (2007) Obtaining fast service in a queueing system via performance-based allocation of demand. Management Sci. 53(3):408–420.Link, Google Scholar
- (2015) Teamwork and moral hazard: Evidence from the emergency department. J. Political Econom. Forthcoming.Google Scholar
- (2008) Queuing for expert services. Management Sci. 54(8):1497–1512.Link, Google Scholar
- (2014) Pacing work in the presence of goals and deadlines: Econometric analysis of an outpatient department. Working paper, Indian School of Business, Hyderabad, India.Google Scholar
- (2011) Dispatching to incentivize fast service in multi-server queues. ACM SIGMETRICS Perform. Eval. Rev. 39(3):43–45.Crossref, Google Scholar
- (2001) Schooling and labor market consequences of school construction in Indonesia: Evidence from an unusual policy experiment. Amer. Econom. Rev. 91(4):795–813.Crossref, Google Scholar
- (1979) Note—Effects of centralization on expected costs in a multi-location newsboy problem. Management Sci. 25(5):498–501.Link, Google Scholar
- (2003) Telephone call centers: Tutorial, review, and research prospects. Manufacturing Service Oper. Management 5(2):79–141.Link, Google Scholar
- (1998) Incentive effects favor nonconsolidating queues in a service system: The principal-agent perspective. Management Sci. 44(12):1662–1669.Link, Google Scholar
- (2001) Strategies for cutting hospital beds: The impact on patient service. Health Services Res. 36(2):421–442.Google Scholar
- (1976) Motivation through the design of work: Test of a theory. Organ. Behav. Human Performance 16(2):250–279.Crossref, Google Scholar
- (2010) Work expands to fill the time available: Capacity estimation and staffing under Parkinson’s law. Manufacturing Service Oper. Management 12(1):1–18.Link, Google Scholar
- (2009) Managing white-collar work: An operations-oriented survey. Production Oper. Management 18(1):1–32.Crossref, Google Scholar
- (2007) Operations systems with discretionary task completion. Management Sci. 53(1):61–77.Link, Google Scholar
- (2013) Round-robin routing policy: Value functions and mean performance with job- and server-specific costs. Proc. 7th Internat. Conf. Performance Evaluation Methodologies and Tools (ValueTools ’13) (Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, Brussels), 69–78.Google Scholar
- (2008) Analysis of the impact of team-based organizations in call center management. Management Sci. 54(2):400–414.Link, Google Scholar
- (1989) Emergency department revisits. Ann. Emergency Medicine 18(9):964–968.Crossref, Google Scholar
- (1976) Queueing Systems, Volume 2: Computer Applications (John Wiley & Sons, New York).Google Scholar
- (2006) Standardization and discretion: Does the environmental standard ISO 14001 lead to performance benefits? IEEE Trans. Engrg. Management 53(4):508–519.Crossref, Google Scholar
- (1998) Operations management and reengineering. Eur. Management J. 16(3):306–317.Crossref, Google Scholar
- (1998) On pooling in queueing networks. Management Sci. 44(7):971–981.Link, Google Scholar
- (2012) Provider variation in fast track treatment time. Medical Care 50(1):43–49.Crossref, Google Scholar
- (2001) Cutting corners and working overtime: Quality erosion in the service industry. Management Sci. 47(7):894–914.Link, Google Scholar
- (2006) Fairness considerations of scheduling in multi-server and multi-queue systems. Proc. 1st Internat. Conf. Performance Evaluation Methodolgies and Tools (ValueTools ’06) (Association for Computing Machinery, New York), Article 39.Crossref, Google Scholar
- (1987) Perspectives on queues: Combining queues is not always beneficial. Oper. Res. 35(6):906–909.Link, Google Scholar
- (1998) Modeling and worker motivation in JIT production systems. Management Sci. 44(12):1595–1607.Link, Google Scholar
- (1999) Decoding the DNA of the Toyota production system. Harvard Bus. Rev. 77(5):96–106.Google Scholar
- (2014) When does the devil make work? An empirical study of the impact of workload on worker productivity. Management Sci. 60(6):1574–1593.Link, Google Scholar
- (2008) To pool or not to pool in call centers. Production Oper. Management 17(3):296–305.Crossref, Google Scholar
- (2009) Pooling is not the answer. Eur. J. Oper. Res. 197(1):415–421.Crossref, Google Scholar
- (2010) Design and analysis of diagnostic service centers. Management Sci. 56(11):1873–1890.Link, Google Scholar
- (2010) Econometric Analysis of Cross Section and Panel Data, 2nd ed. (MIT Press, Cambridge, MA).Google Scholar
- (2012) Introductory Econometrics: A Modern Approach, 5th ed. (South-Western Cengage Learning, Mason, OH).Google Scholar

