Maintaining Beliefs in the Face of Negative News: The Moderating Role of Experience

References

• Agrawal A, Muthulingam S (2015) Does organizational forgetting affect vendor quality performance?—An empirical investigation. Manufacturing Service Oper. Management 17(3):350–367.Link, Google Scholar
• AHA (2008) American Hospital Association Annual Survey of Hospitals, American Hospital Association, Chicago.Google Scholar
• Ai C, Norton EC (2003) The interaction terms in logit and probit models. Econom. Lett. 80(123–129).Google Scholar
• Allcott H, Rogers T (2014) The short-run and long-run effects of behavioral interventions: Experimental evidence from energy conservation. Amer. Econom. Rev. 104(10):3003–3037.Crossref, Google Scholar
• Arkes H, Blumer C (1985) The psychology of sunk cost. Organ. Behav. Human Decision Processes 35(1):124–140.Crossref, Google Scholar
• Arlotto A, Chick SE, Gans N (2014) Optimal hiring and retention policies for heterogeneous workers who learn. Management Sci. 60(1):110–129.Link, Google Scholar
• Bazerman MH, Giuliano T, Appelman A (1984) Escalation of commitment in individual and group decision making. Organ. Behav. Human Decision Processes 33(2):141–152.Crossref, Google Scholar
• Bendoly E, Donohue K, Schultz KL (2006) Behavior in operations management: Assessing recent findings and revisiting old assumptions. J. Oper. Management 24(6):737–752.Crossref, Google Scholar
• Bolton GE, Ockenfels A, Thonemann UW (2012) Managers and students as newsvendors. Management Sci. 58(12):2225–2233.Link, Google Scholar
• Bonaccio S, Dalal RS (2006) Advice taking and decision-making: An integrative literature review, and implications for the organizational sciences. Organ. Behav. Human Decision Processes 101(2):127–151.Crossref, Google Scholar
• Bragger JD, Hantula DA, Bragger D, Kirnan J, Kutcher E (2003) When success breeds failure: History, hysteresis, and delayed exit decisions. J. Appl. Psych. 88(1):6–14.Crossref, Google Scholar
• Brown GW, Lu JY, Wolfson RJ (1964) Dynamic modeling of inventories subject to obsolescence. Management Sci. 11(1):51–63.Link, Google Scholar
• Camenzind E, Steg G, Wijns W (2006) Safety of drug-eluting stents: A meta-analysis of 1st generation DES programs. Presentation, European Society of Cardiology 2006 World Congress, September 2–6, Barcelona.Google Scholar
• Campbell D, Frei FX (2011) Market heterogeneity and local capacity decisions in services. Manufacturing Service Oper. Management 13(1):2–19.Link, Google Scholar
• Chan TY, Li J, Pierce L (2014) Compensation and peer effects in competing sales teams. Management Sci. 60(8):1965–1984.Link, Google Scholar
• Chao R, Kavadias S, Gaimon C (2009) Revenue driven resource allocation and effective NPD portfolio management. Management Sci. 55(9):1556–1569.Link, Google Scholar
• Clark JR, Huckman RS, Staats BR (2013) Customer specificity and learning: Evidence from outsourced radiological services. Organ. Sci. 24(5):1539–1557.Link, Google Scholar
• Crane D (2005) Scott of the Antarctic: A Life of Courage, and Tragedy in the Extreme South (HarperCollins, London).Google Scholar
• Croson R, Donohue K (2006) Behavioral causes of the bullwhip effect and the observed value of inventory of information. Management Sci. 52(3):323–336.Link, Google Scholar
• Cutler DM, Huckman RS, Landrum MB (2004) The role of Information in medical markets: An analysis of publicly reported outcomes In cardiac surgery. Amer. Econom. Rev. 94(2):342–346.Crossref, Google Scholar
• Davis AM, Katok E, Kwasnica AM (2011) Do auctioneers pick pptimal reserve prices? Management Sci. 57(1):177–192.Link, Google Scholar
• Davis AM, Katok E, Santamaría N (2014) Push, pull, or both? A behavioral study of how the allocation of inventory risk affects channel efficiency. Management Sci. 60(11):2666–2683.Link, Google Scholar
• Eisenstein EL, Anstrom KJ, Kong DF, Shaw LK, Tuttle RH, Mark DB, Kramer JMet al. (2007) Clopidogrel use and long-term clinical outcomes after drug-eluting stent implantation. JAMA 297(2):159–168.Crossref, Google Scholar
• Farb A, Boam A (2007) Stent thrombosis redux-The FDA perspective. N. Engl. J. Med. 356(10):984–987.Crossref, Google Scholar
• Festinger L (1957) A Theory of Cognitive Dissonance (Stanford University Press, Stanford, CA).Crossref, Google Scholar
• Fisher ML, Ittner CD (1999) The impact of product variety on automobile assembly operations: Empirical evidence and simulation analysis. Management Sci. 45(6):771–786.Link, Google Scholar
• Gino F, Pisano GP (2008) Toward a theory of behavioral operations. Manufacturing Service Oper. Management 10(4):676–691.Link, Google Scholar
• Godes D, Mayzlin D (2004) Using online conversations to study word-of-mouth communication. Marketing Sci. 23(4):545–560.Link, Google Scholar
• Good IJ (1962) How rational should a manager be? Management Sci. 8(4):383–393.Link, Google Scholar
• Grines CL (2008) Off-label use of drug-eluting stengs: Putting it in perspective. J. Amer. College Cardiology 51(6):615–617.Crossref, Google Scholar
• Harvey N, Fischer I (1997) Taking advice: Accepting help, improving judgment, and sharing responsibility. Organ. Behav. Human Decision Processes 70(2):117–133.Crossref, Google Scholar
• Hendricks KB, Singhal VR (2005) An empirical analysis of the effect of supply chain disruptions on long-run stock price performance and equity risk of the firm. Production Oper. Management 14(1):35–52.Crossref, Google Scholar
• Huckman RS, Staats BR (2011) Fluid tasks and fluid teams: The impact of diversity in experience and team familiarity on team performance. Manufacturing Service Oper. Management 13(3):310–328.Link, Google Scholar
• Huckman RS, Staats BR, Upton DM (2009) Team familiarity, role experience, and performance: Evidence from Indian software services. Management Sci. 55(1):85–100.Link, Google Scholar
• Huxley L (1913) Scott’s Last Expedition, Volume I: Being the Journals of Captain R.F. Scott, R.N., C.V.O. (Smith Elder & Company, London).Google Scholar
• Janis IL (1982) Groupthink: Psychological Studies of Policy Decisions and Fiascoes (Houghton Mifflin, Boston).Google Scholar
• Jeffrey C (1992) The relation of judgment, personal involvement, and experience in the audit of bank loans. Accounting Rev. 67(4):802–819.Google Scholar
• Joner M, Finn AV, Farb A, Mont EKet al. (2006) Pathology of drug-eluting stents in humans: Delayed healing and late thrombotic risk. J. Amer. College Cardiology 48(1):193–202.Crossref, Google Scholar
• KC D, Staats BR (2012) Accumulating a portfolio of experience: The effect of focal and related experience on surgeon performance. Manufacturing Service Oper. Management 14(4):618–633.Link, Google Scholar
• KC D, Terwiesch C (2009) Impact of workload on service time and patient safety: An econometric analysis of hospital operations. Management Sci. 55(9):1486–1498.Link, Google Scholar
• KC D, Staats BR, Gino F (2013) Learning from my successes and others’ failure: Evidence from minimally invasive cardiac surgery. Management Sci. 59(11):2435–2449.Link, Google Scholar
• Kesavan S, Staats BR, Gilland WG (2014) Labor-mix and volume flexibility: Evidence from a retailer. Management Sci. 60(8):1884–1906.Link, Google Scholar
• Kremer M, Minner S, Van Wassenhove LN (2010) Do random errors explain newsvendor behavior? Manufacturing Service Oper. Management 12(4):673–681.Link, Google Scholar
• Kremer M, Moritz B, Siemsen E (2011) Demand forecasting behavior: System neglect and change detection. Management Sci. 57(10):1827–1843.Link, Google Scholar
• Krueger JI (2003) Return of the ego–Self-referent information as a filter for social prediction: Comment on Karniol (2003). Psych. Rev. 110(3):585–590.Crossref, Google Scholar
• Lapré MA, Nembhard IM (2010) Inside the organizational learning curve. Foundations Trends Tech., Inform. Oper. Management 4(1):1–103.Crossref, Google Scholar
• McKenzie CRM, Liersch MJ, Yaniv I (2008) Overconfidence in interval estimates: What does expertise buy you? Organ. Behav. Human Decision Processes 107:179–191.Crossref, Google Scholar
• MediPoint (2014) Coronary Stents—U.S. Analysis and Market Forecasts (GlobalData, New York).Google Scholar
• Moore DA, Healy PJ (2008) The trouble with overconfidence. Psych. Rev. 115(2):502–517.Crossref, Google Scholar
• Naidu SS (2010) Three years since the FDA advisory panel on drug-eluting stents: What have we learned about off-label use and stent thrombosis? J. Invasive Cardiology 22(1):20–21.Google Scholar
• Narayanan S, Balasubramanian S, Swaminathan JM (2009) A matter of balance: Specialization, task variety, and individual learning in a software maintenance environment. Management Sci. 55(11):1861–1876.Link, Google Scholar
• Nickerson RS (1998) Confirmation bias: A ubiquitous phenomenon in many guises. Rev. General Psych. 2(2):175–220.Crossref, Google Scholar
• Park D-W, Park S-W, Park K-H, Lee B-K, Kim Y-H, Lee CW, Hong M-K, Kim J-J, Park S-J (2006) Frequency of and risk factors for stent thrombosis after drug-eluting stent implantation during long-term follow-up. Amer. J. Cardiology 98(3):352–356.Crossref, Google Scholar
• Pope DG (2009) Reacting to rankings: Evidence from “America’s Best Hospitals and Colleges.” J. Health Econom. 28(6):1154–1165.Crossref, Google Scholar
• Ramdas K, Saleh K, Stern S, Liu H (2017) Variety and experience: Learning and forgetting in the use of surgical devices. Management Sci., ePub ahead of print June 27, http://dx.doi.org/10.1287/mnsc.2016.2721.Link, Google Scholar
• Reagans R, Argote L, Brooks D (2005) Individual experience and experience working together. Management Sci. 51(6):869–881.Link, Google Scholar
• Schmidt W, Raman A (2015) When supply-chain disruptions matter. HBS Working Paper 13-006, Harvard Business School, Boston.Google Scholar
• Schultz KL, Schoenherr T, Nembhard D (2010) An example and a proposal concerning the correlation of worker processing times in parallel tasks. Management Sci. 56(1):176–191.Link, Google Scholar
• Schweitzer ME, Cachon GP (2000) Decision bias in the newsvendor problem with a known demand distribution: Experimental evidence. Management Sci. 46(3):404–420.Link, Google Scholar
• Shah R, Ball GP, Netessine S (2017) Plant operations and product recalls in the automotive Industry: An empirical investigation. Management Sci. 63(8):2439–2459.Link, Google Scholar
• Simon HA (1959) Theories of decision-making in economics and behavioral science. Amer. Econom. Rev. 49(3):253–283.Google Scholar
• Simonsohn U (2011) Lessons from an “Oops” at Consumer Reports: Consumers follow experts and ignore invalid information. J. Marketing Res. 48(1):1–12.Crossref, Google Scholar
• Sleesman DJ, Conlon DE, McNamara G, Miles JE (2012) Cleaning up the big muddy: A meta-analytic review of the determinants of escalation of commitment. Acad. Management J. 55(3):541–562.Crossref, Google Scholar
• Smiddy HF, Naum L (1954) Evolution of a “science of managing” in America. Management Sci. 1(1):1–31.Link, Google Scholar
• Staats BR, Gino F (2012) Specialization and variety in repetitive tasks: Evidence from a Japanese bank. Management Sci. 58(6):1141–1159.Link, Google Scholar
• Staw BM (1976) Knee-deep in the big muddy: A study of escalating commitment to a chosen course of action. Organ. Behav. Human Decision Processes 16(1):27–44.Crossref, Google Scholar
• Staw BM (1981) The escalation of commitment to a course of action. Acad. Management Rev. 6(4):577–587.Crossref, Google Scholar
• Staw BM, Barsade SG, Koput KW (1997) Escalation at the credit window: A longitudinal study of bank executives’ recognition and write-off of problem loans. J. Appl. Psych. 82(1):130–142.Crossref, Google Scholar
• Tan TF, Netessine S (2014) When does the devil make work? An empirical study of the impact of workload on server’s performance. Management Sci. 60(6):1574–1593.Link, Google Scholar
• Thirumalai S, Sinha KK (2011) Product recalls in the medical device industry: An empirical exploration of the sources and financial consequences. Management Sci. 57(2):376–392.Link, Google Scholar
• Tucker AL (2007) An empirical study of system improvement by frontline employees in hospital units. Manufacturing Service Oper. Management 9(4):492–505.Link, Google Scholar
• Tucker AL (2016) The impact of workaround difficulty on frontline employees’ response to operational failures: A laboratory experiment on medication administration. Management Sci. 62(4):1124–1144.Link, Google Scholar
• van Donselaar K, Gaur V, van Woensel T, Broekmeulen R, Fransoo J (2010) Ordering behavior in retail stores and implications for automated replenishment. Management Sci. 56(5):766–784.Link, Google Scholar
• Van Wesep ED (2016) The quality of expertise. Management Sci. 62(10):2937–2951.Link, Google Scholar
• Wagner H, Whitin T (1958) Dynamic version of the economic lot size model. Management Sci. 5(1):89–96.Link, Google Scholar
• Whyte G (1993) Escalating commitment in individual and group decision making: A prospect theory approach. Organ. Behav. Human Decision Processes 54(3):430–455.Crossref, Google Scholar
• Yaniv I (2004) Receiving other people’s advice: Influence and benefit. Organ. Behav. Human Decision Processes 93(1):1–13.Crossref, Google Scholar
• Zhao Y, Zhao Y, Helsen K (2011) Consumer learning in a turbulent market environment: Modeling consumer choice dynamics after a product-harm crisis. J. Marketing Res. 48(2):255–267.Crossref, Google Scholar