Search Among Queues Under Quality Differentiation
Published Online:11 Apr 2019https://doi.org/10.1287/mnsc.2018.3112
References
- (2015) Waiting your turn: Wait times for health care in Canada, 2015 report. Report, Fraser Institute, Vancouver, BC, Canada.Google Scholar
- (2012) Wait time, bedside manner, knowledge: 5 approaches to doctor rating websites, MedCity News. Accessed August 20, 2012, http://medcitynews.com/2012/08/heres-a-look-at-some-of-the-criteria-5-websites-with-doctor-ratings-use/?rf=1.Google Scholar
- (1983) Equilibrium price dispersion. Econometrica 51(4):955–969.Crossref, Google Scholar
- (2015) Would allowing privately funded health care reduce public waiting time? Theory and empirical evidence from Canadian joint replacement surgery data. Production Oper. Management 24(4):605–618.Crossref, Google Scholar
- (2016) A theory of waiting time reporting and quality signaling. Health Econom. 25(11):1355–1371.Crossref, Google Scholar
- (1981) Introduction to Queueing Theory (Elsevier, New York).Google Scholar
- (2016) A model of rational retrials in queues. Working paper, Wharton School, University of Pennsylvania, Philadelphia.Google Scholar
- (1988) Equilibrium in servicing industries: An economic application of queuing theory. J. Bus. 61(3):347–367.Crossref, Google Scholar
- (2014) Equilibrium in queues under unknown service times and service value. Oper. Res. 62(1):38–57.Link, Google Scholar
- (2012) Signaling quality via queues. Management Sci. 58(5):876–891.Link, Google Scholar
- (1992) Monopolistic competition when price and quality are imperfectly observable. RAND J. Econom. 23(4):518–534.Crossref, Google Scholar
- (2003) Is more information better? The effects of “report cards” on health care providers. J. Political Econom. 111(3):555–588.Crossref, Google Scholar
- (2008) What benefits will choice bring to patients? Literature review and assessment of implications. J. Health Services Res. Policy 13(3):178–184.Crossref, Google Scholar
- (1983) Search among queues. Unpublished report, Tel Aviv University, Israel.Google Scholar
- (2000) Chaoticity on path space for a queueing network with selection of the shortest queue among several. J. Appl. Probab. 37(1):198–211.Crossref, Google Scholar
- (1996) On the advantage of being the first server. Management Sci. 42(4):618–623.Link, Google Scholar
- (1994) Equilibrium strategies and the value of information in a two line queueing system with threshold jockeying. Comm. Statist. Stochastic Models 10(2):415–435.Crossref, Google Scholar
- (1997) Equilibrium threshold strategies: The case of queues with priorities. Oper. Res. 45(6):966–973.Link, Google Scholar
- (2003) To Queue Or Not to Queue: Equilibrium Behavior in Queueing Systems (Kluwer Academic Publishers, Boston).Crossref, Google Scholar
- (2017) The impact of inspection cost on equilibrium, revenue, and social welfare in a single-server queue. Oper. Res. 65(3):804–820.Link, Google Scholar
- (2018) Cascade equilibrium strategies in a two-server queueing system with inspection cost. Eur. J. Oper. Res. 267(3):1014–1026.Crossref, Google Scholar
- (2004) Product differentiation, search costs, and competition in the mutual fund industry: A case study of S&P 500 index funds. Quart. J. Econom. 119(2):403–456.Crossref, Google Scholar
- (2018) Efficient ignorance: Information heterogeneity in a queue. Management Sci. 64(6):2650–2671.Link, Google Scholar
- (2010) Online demand under limited consumer search. Marketing Sci. 29(6):1001–1023.Link, Google Scholar
- (2014) Canadian physicians get advice on how to handle ‘rate my doctor’ websites. Accessed September 21, 2014, http://o.canada.com/news/canadian-physicians-get-advice-on-how-to-handle-rate-my-doctor-websites.Google Scholar
- (2010) Policy strategies to reduce waits for elective care: A synthesis of international evidence. British Medical Bull. 95(1) 7–32.Crossref, Google Scholar
- (2006) On the maximum queue length in the supermarket model. Ann. Probab. 34(2):493–527.Crossref, Google Scholar
- (2008) The Economics of Search, 1st ed. (Routledge, London).Crossref, Google Scholar
- (1970) Economics of information and job search. Quart. J. Econom. 84(1):113–126.Crossref, Google Scholar
- (2001) The power of two choices in randomized load balancing. IEEE Trans. Parallel Distributed Systems 12(10):1094–1104.Crossref, Google Scholar
- (1985) Optimal search. Econometrica 53(4):923–944.Crossref, Google Scholar
- (1970) Job search, the duration of unemployment, and the Phillips curve. Amer. Econom. Rev. 60(5):847–862.Google Scholar
- (1969) The regulation of queue size by levying tolls. Econometrica 37(1):15–24.Crossref, Google Scholar
- (1970) Information and consumer behavior. J. Political Econom. 78(2):311–329.Crossref, Google Scholar
- (2005) Public solutions to health care wait lists. Report, Canadian Center for Policy Alternatives, Ottawa, ON, Canada.Google Scholar
- (2005) Search-theoretic models of the labor market: A survey. J. Econom. Lit. 43(4):959–988.Crossref, Google Scholar
- (2010) Queueing and searching. Working paper, University at Albany, SUNY, Department of Economics.Crossref, Google Scholar
- (2004) Explaining waiting-time variations for elective surgery across OECD countries. OECD Econom. Stud. 2004(1):95–123.Crossref, Google Scholar
- (2005) Tackling excessive waiting times for elective surgery: A comparative analysis of policies in 12 OECD countries. Health Policy 72(2):201–215.Crossref, Google Scholar
- (2015) NHS waiting times for elective surgery spiked last year, report finds. The Guardian (July 24), https://www.theguardian.com/society/2015/jul/24/nhs-waiting-times-elective-surgery-spike-patients-association-report.Google Scholar
- (1989) Oligopolistic pricing with sequential consumer search. Amer. Econom. Rev. 79(4):700–712.Google Scholar
- (1961) The economics of information. J. Political Econom. 69(3):213–225.Crossref, Google Scholar
- (1987) Competition and the number of firms in a market: Are duopolies more competitive than atomistic markets? J. Political Econom. 95(5):1041–1061.Crossref, Google Scholar
- (2006) Choices in health care: The European experience. J. Health Services Res. Policy 11(3):167–171.Crossref, Google Scholar
- (1998) The effect of increasing routing choice on resource pooling. Probab. Engrg. Inform. Sci. 12(1):109–123.Crossref, Google Scholar
- (2011) Herding in queues with waiting costs: Rationality and regret. Manufacturing Service Oper. Management 13(3):329–346.Link, Google Scholar
- (1996) Queueing system with selection of the shortest of two queues: An asymptotic approach. Problems Inform. Transmission 32(1):15–27.Google Scholar
- (1979) Optimal search for the best alternative. Econometrica 47(3):641–654.Crossref, Google Scholar
- WTA report card (2015) Eliminating code gridlock in Canada’s health care system. Report, Waiting Time Alliance, Ontario, Canada.Google Scholar
- (2013) The supermarket game. Stochastic Systems 3(2):405–441.Link, Google Scholar

