Procedural Justice and the Risks of Consumer Voting

References

• Alexander S, Ruderman M (1987) The role of procedural and distributive justice in organizational behavior. Soc. Justice Res. 1(2):177–198.Crossref, Google Scholar
• Aron A, Aron EN, Smollan D (1992) Inclusion of other in the self scale and the structure of interpersonal closeness. J. Perspect. Soc. Psych. 63(4):596–612.Crossref, Google Scholar
• Banerjee B, Somanthan R (2001) A simple model of voice. Quart. J. Econom. 116(1):189–227.Crossref, Google Scholar
• Baumeister RF, Bratslavsky E, Finkenauer C, Vohs KD (2001) Bad is stronger than good. Rev. General Psych. 5(4):323–370.Crossref, Google Scholar
• Boulding W, Kalra A, Staelin R, Zeithaml VA (1993) A dynamic process model of service quality: From expectations to behavioral intentions. J. Marketing Res. 30(1):7–27.Crossref, Google Scholar
• Buechel EC, Janiszewski C (2013) A lot of work or a work of art: How the structure of a customized assembly task determines the utility derived from assembly effort. J. Consumer Res. 40:960–972.Crossref, Google Scholar
• Chandon P, Morwitz VG, Reinartz WJ (2004) The short-and long-term effects of measuring intent to repurchase. J. Consumer Res. 31:566–572.Crossref, Google Scholar
• Chaudhuri A, Holbrook MB (2001) The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. J. Marketing 65(2):81–93.Crossref, Google Scholar
• Conway N, Briner RB (2002) A daily diary study of affective responses to psychological contract breach and exceeded promises. J. Organ. Behav. 23:287–302.Crossref, Google Scholar
• Cotton JL, Vollrath DA, Froggat KL, Lengnick-Hall ML, Jennings KR (1988) Employee participation: Diverse forms and different outcomes. Acad. Management Rev. 13(1):8–22.Crossref, Google Scholar
• Dholakia UM, Morwitz VG (2002) The scope and persistence of mere-measurement effects: Evidence from a field study of customer satisfaction measurement. J. Consumer Res. 29:159–167.Crossref, Google Scholar
• Escalas JE (2004) Narrative processing: Building consumer connections to brands. J. Consumer Psych. 14:168–180.Crossref, Google Scholar
• Folger R, Konovsky MA (1989) Effects of procedural and distributive justice on reactions to pay raise decisions. Acad. Management J. 32(1):115–130.Crossref, Google Scholar
• Franke N, Keinz P, Steger CJ (2009) Testing the value of customization: When do customers really prefer products tailored to their preferences? J. Marketing 73(5):103–121.Crossref, Google Scholar
• Fuchs C, Prandelli E, Schreier M (2010) The psychological effects of empowerment strategies on consumers’ product demand. J. Marketing 74(1):65–79.Crossref, Google Scholar
• Gneezy A, Epley N (2014) Worth keeping but not exceeding: Asymmetric consequence of breaking vs. exceeding promises. Soc. Psych. Perspect. Sci. 5:796–804.Crossref, Google Scholar
• Gneezy U, Keenan EA, Gneezy A (2014) Avoiding overhead aversion in charity. Science 346(6209):632–635.Crossref, Google Scholar
• Hardin G (1968) The tragedy of the commons. Science. 162(3859):1243–1248.Crossref, Google Scholar
• Hauser OP, Rand DG, Peysakhovich A, Nowak MA (2014) Cooperating with the future. Nature 511(7508):220–223.Crossref, Google Scholar
• Hayes AF, Preacher KJ (2014) Statistical mediation analysis with a multicategorical independent variable. British J. Math. Statist. Psych. 67(3):451–470.Crossref, Google Scholar
• Holt DB (2002) Why do brands cause trouble? A dialectical theory of consumer culture and branding. J. Consumer Res. 29(1):70–90.Crossref, Google Scholar
• Hyatt S (2016) We spoke to some of the people upset about ‘Boaty McBoatface’ losing to David Attenborough. Accessed February 2, 2018, https://www.vice.com/en_uk/article/9bjqev/boaty-mcboatface-david-attenborough-name-reaction.Google Scholar
• Lamberton C, De Neve J, Norton MI (2018) The power of voice in stimulating morality: Eliciting taxpayer preferences increases tax compliance. J. Consumer Psych. 28(2):310–328.Crossref, Google Scholar
• Leventhal GS (1980) What should be done with equity theory? Gergen KJ, Greenberg MS, Willis RH, eds. Social Exchange (Springer, Boston), 27–55.Crossref, Google Scholar
• Levin S, Harvey JA (2000) Fragile dominion: Complexity and the commons. Nature 404(6780):813.Google Scholar
• Lind EA, Tyler TR (1988) The Social Psychology of Procedural Justice (Springer Science & Business Media, New York).Crossref, Google Scholar
• Lind EA, Kanfer R, Early C (1990) Voice, control & procedural justice: Instrumental and noninstrumental concerns in fairness judgements. J. Perspect. Soc. Psych. 59:952–959.Crossref, Google Scholar
• Lind EA, Tyler TR, Huo YJ (1997) Procedural context and culture: Variation in the antecedents of procedural justice judgments. J. Perspect. Soc. Psych. 73:767–780.Crossref, Google Scholar
• Mano H, Oliver RL (1993) Assessing the dimensionality and structure of the consumption experience: Evaluation, feeling, and satisfaction. J. Consumer Res. 20:451–466.Crossref, Google Scholar
• Miller JA (1977) Studying satisfaction, modifying models, eliciting expectations, posing problems, and making meaningful measurements. Hunt HK, ed. Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction (Marketing Science Institute, Cambridge, MA), 72–91.Google Scholar
• Moreau CP, Bonney L, Herd KB (2011) It’s the thought (and the effort) that counts: How customizing for others differs from customizing for oneself. J. Marketing 75(5):120–133.Crossref, Google Scholar
• Morwitz VG, Johnson E, Schmittlein D (1993) Does measuring intent change behavior? J. Consumer Res. 20:46–61.Crossref, Google Scholar
• Norton MI, Mochon D, Ariely D (2011) The ’IKEA effect’: When labor leads to love. J. Consumer Psych. 22:453–460.Crossref, Google Scholar
• Ogawa S, Piller FT (2006) Reducing the risks of new product development. MIT Sloan Management Rev. 47(2):65–71.Google Scholar
• Olson JC, Dover PA (1979) Disconfirmation of consumer expectations through product trial. J. Appl. Psych. 64(2):179–189.Crossref, Google Scholar
• Pantazi C (2016) Britain’s £200 million research ship might not be named ‘Boaty McBoatface’ after all. Accessed February 2, 2018, http://ww.seacoastonline.com/zz/shareable/20160418/britains-200-million-research-ship-might-not-be-named-boaty-mcboatface-after-all.Google Scholar
• Prahalad CK, Ramaswamy V (2000) Co-opting customer competence. Harvard Bus. Rev. 78(1):79–90.Google Scholar
• Preacher KJ, Hayes AF (2004) SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behav. Res. Methods Instruments Comput. 36(4):717–731.Crossref, Google Scholar
• Ramaswamy V (2009) Leading the transformation to co-creation of value. Strategy & Leadership 37(2):32–37.Crossref, Google Scholar
• Robinson SL (1996) Trust and breach of the psychological contract. Administrative Sci. Quart. 41:574–599.Crossref, Google Scholar
• Robinson SL, Rousseau DM (1994) Violating the psychological contract: Not the exception but the norm. J. Organ. Behav. 15(3):245–259.Crossref, Google Scholar
• Rousseau DM (1995) Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements (Sage, London).Crossref, Google Scholar
• Samuelson W, Zeckhauser R (1988) Status quo bias in decision making. J. Risk Uncertainty 1:7–59.Crossref, Google Scholar
• Schreier M, Fuchs C, Dahl DW (2012) The innovation effect of user design: Exploring consumers’ innovation perceptions of firms selling products designed by users. J. Marketing 76(5):18–32.Crossref, Google Scholar
• Sweeney JC, Soutar GN (2001) Consumer perceived value: The development of a multiple item scale. J. Retailing 77:203–220.Crossref, Google Scholar
• Tepper BJ, Taylor EC (2003) Relationships among supervisors’ and subordinates’ procedural justice perceptions and organizational citizenship behaviors. Acad. Management J. 46(1):97–105.Crossref, Google Scholar
• Tyler TR (1984) Justice in the political arena. Folger R, ed. The Sense of Injustice (Springer, Boston), 189–225.Crossref, Google Scholar
• Van Dyne L, Pierce JL (2004) Psychological ownership and feelings of possession: Three field studies predicting employee attitudes and organizational citizenship behavior. J. Organ. Behav. 25:439–459.Crossref, Google Scholar
• Walker L, LaTour S, Lind EA, Thibaut J (1974) Reactions of participants and observers to modes of adjudication. J. Appl. Soc. Psych. 4:295–310.Crossref, Google Scholar
• Ward MK, Broniarczyk SM (2011) It’s not me, it’s you: How gift giving creates giver identity threat as a function of social closeness. J. Consumer Res. 38:164–181.Crossref, Google Scholar
• Westbrook RA (1987) Product/consumption-based affective responses and postpurchase processes. J. Marketing Res. 24:258–270.Crossref, Google Scholar