Reducing Discrimination with Reviews in the Sharing Economy: Evidence from Field Experiments on Airbnb
Published Online:1 Aug 2019https://doi.org/10.1287/mnsc.2018.3273
References
- (2003) The silence of the library: Environment, situational norm, and social behavior. J. Personality Soc. Psych. 84(1):18–28.Crossref, Google Scholar
- (2019) Airbnb's Nondiscrimination Policy: Our Commitment to Inclusion and Respect. Accessed April 25, 2019, https://www.airbnb.com/help/article/1405/airbnb-s-nondiscrimination-policy–our-commitment-to-inclusion-and-respect.Google Scholar
- (2011) Buying from the babbling retailer? The impact of availability information on customer behavior. Management Sci. 57(4):713–726.Link, Google Scholar
- (2011) We will be right with you: Managing customer expectations with vague promises and cheap talk. Oper. Res. 59(6):1382–1394.Link, Google Scholar
- (1973) The theory of discrimination. Discrimination Labor Markets 3(10):3–33.Google Scholar
- (2016) Optimal allocation without money: An engineering approach. Management Sci. 62(4):1078–1097.Link, Google Scholar
- (1995) Race and gender discrimination in bargaining for a new car. Amer. Econom. Rev. 85(3):304–321.Google Scholar
- (2003) The winner’s curse, reserve prices, and endogenous entry: Empirical insights from ebay auctions. RAND J. Econom. 34(2):329–355.Crossref, Google Scholar
- (2016) Field experiments on discrimination, Handbook of Economic Field Experiments, vol. 1 (North-Holland, Amsterdam), 309–393.Google Scholar
- (2004) Are Emily and Greg more employable than Lakisha and Jamal? A field experiment on labor market discrimination. Amer. Econom. Rev. 94(4):991–1013.Crossref, Google Scholar
- (2016) Spatial pricing in ride-sharing networks. Working paper, Stanford University, Stanford, CA.Google Scholar
- (2004) How effective are electronic reputation mechanisms? An experimental investigation. Management Sci. 50(11):1587–1602.Link, Google Scholar
- (2011) The labor illusion: How operational transparency increases perceived value. Management Sci. 57(9):1564–1579.Link, Google Scholar
- (2016) Creating reciprocal value through operational transparency. Management Sci. 63(6):1673–1695.Link, Google Scholar
- (2015) The role of surge pricing on a service platform with self-scheduling capacity. Manufacturing Service Oper. Management 19(3):368–384.Google Scholar
- (2006) Rental discrimination and ethnicity in names. J. Appl. Soc. Psych. 36(4):934–956.Crossref, Google Scholar
- (2012) Is this review believable? A study of factors affecting the credibility of online consumer reviews from an ELM perspective. J. Assoc. Inform. Systems 13(8):618–635.Google Scholar
- (2006) The effect of word of mouth on sales: Online book reviews. J. Marketing Res. 43(3):345–354.Crossref, Google Scholar
- (2004) Social influence: Compliance and conformity. Annual Rev. Psych. 55(1):591–621.Crossref, Google Scholar
- (2013) Designing price incentives in a network with social interactions. Working paper, New York University, New York.Google Scholar
- (2019) Learning from inventory availability information: Field evidence from Amazon. Management Sci. 65(3):1216–1235.Link, Google Scholar
- (2017) Racial discrimination in the sharing economy: Evidence from a field experiment. Amer. Econom. J. Appl. Econom. 9(2):1–22.Crossref, Google Scholar
- (2014) Statistical discrimination or prejudice? A large sample field experiment. Rev. Econom. Statist. 96(1):119–134.Crossref, Google Scholar
- (2018) Taking assortment optimization from theory to practice: Evidence from large field experiments on Alibaba. Working paper, Washington University, St. Louis, St Louis.Google Scholar
- (2017) Welfare implications of congestion pricing: Evidence from sfpark. Working paper, Boston University, Boston.Google Scholar
- (1995) Learning by doing and learning from others: Human capital and technical change in agriculture. J. Political Econom. 103(6):1176–1209.Crossref, Google Scholar
- (2016) Search frictions and the design of online marketplaces. Working paper, Boston University, Boston.Google Scholar
- (2004) Understanding the black-white test score gap in the first two years of school. Rev. Econom. Statist. 86(2):447–464.Crossref, Google Scholar
- (2014) Integration of online and offline channels in retail: The impact of sharing reliable inventory availability information. Management Sci. 60(6):1434–1451.Link, Google Scholar
- (2016) Racial and gender discrimination in transportation network companies. Working paper, University of Washington, Seattle.Crossref, Google Scholar
- (2006) The difference between “significant” and “not significant” is not itself statistically significant. Amer. Statist. 60(4):328–331.Crossref, Google Scholar
- (2011) Do landlords discriminate in the rental housing market? Evidence from an internet field experiment in US cities. J. Urban Econom. 70(2–3):99–114.Crossref, Google Scholar
- (2016) Hiding personal information reveals the worst. Proc. Natl Acad. Sci. USA 113(4):954–959.Crossref, Google Scholar
- (2012) Ethnic discrimination in Germany’s labour market: A field experiment. German Econom. Rev. 13(1):1–20.Crossref, Google Scholar
- (2015) Bike-share systems: Accessibility and availability. Chicago Booth Research Paper (15-04), University of Chicago Booth School of Business, Chicago.Google Scholar
- (2016) The new public accommodations: Race discrimination in the platform economy. Georgetown Law J. 105(2016):1271.Google Scholar
- (2018) Market thickness and matching (in)efficiency: Evidence from a quasi-experiment. Working paper, University of Michigan, Ann Arbor.Google Scholar
- (2016) Pros vs Joes: Agent pricing behavior in the sharing economy. Working Paper, University of Michigan, Ann Arbor.Google Scholar
- (2016) Reviews, reputation, and revenue: The case of Yelp.com. Harvard Business School NOM Unit Working Paper 12-016, Harvard Business School, Cambridge, MA.Google Scholar
- (2015) Discrimination by Airbnb hosts is widespread, report says. New York Times. (December 11), https://www.nytimes.com/2015/12/12/business/discrimination-by-airbnb-hosts-is-widespread-report-says.html.Google Scholar
- (2012) Temporal distance and discrimination: An audit study in academia. Psych. Sci. 23(7):710–717.Crossref, Google Scholar
- (2014) Doing business with strangers: Reputation in online service marketplaces. Inform. Systems Res. 25(4):865–886.Link, Google Scholar
- (1944) An American Dilemma: The Negro Problem and Modern Democracy (Harper, New York).Google Scholar
- (2018) Partygoers trash $3 million Melbourne house booked on Airbnb. NewsHub (February 7), https://www.newshub.co.nz/home/world/2018/07/partygoers-trash-3-million-melbourne-house-booked-on-airbnb.html.Google Scholar
- (2014) An examination of racial discrimination in the labor market for recent college graduates: Estimates from the field. Working paper, Auburn University, Auburn, AL.Google Scholar
- (2004) Building effective online marketplaces with institution-based trust. Inform. Systems Res. 15(1):37–59.Link, Google Scholar
- (2007) The constructive, destructive, and reconstructive power of social norms. Psych. Sci. 18(5):429–434.Crossref, Google Scholar
- (2016) On-demand service platforms. Manufacturing Service Oper. Management 20(4):704–720.Google Scholar
- (2015) Share and share alike? Considering racial discrimination in the nascent room-sharing economy. Stanford Law Rev. 67:121–129.Google Scholar
- U.S. Department of Housing and Urban Development (2013) Housing discrimination against racial and ethnic minorities 2012. Accessed June 2013, https://www.huduser.gov/portal//Publications/pdf/HUD-514_HDS2012.pdf.Google Scholar
- (2017) Airbnb sued by guest who says a host sexually assaulted her. New York Times (August 2), https://www.nytimes.com/2017/08/02/travel/airbnb-lawsuit-host-sexual-assault.html.Google Scholar
- (1972) Psychology of Reasoning: Structure and Content, vol. 86 (Harvard University Press, Cambridge, MA).Google Scholar
- (2016) Airbnb Bans N. Carolina Host as Accounts of Racism Rise. USA Today (June 1), https://www.usatoday.com/story/tech/2016/06/01/airbnb-bans-north-carolina-host-racism/85252190/.Google Scholar
- (1999) Stimulus sampling and social psychological experimentation. Personality Soc. Psych. Bull. 25(9):1115–1125.Crossref, Google Scholar
- (2009) Discrimination and racial disparities in health: Evidence and needed research. J. Behav. Medicine 32(1):20–47.Crossref, Google Scholar
- (2015) A first look at online reputation on Airbnb, where every stay is above average. Working paper, Boston University, Boston.Crossref, Google Scholar
- (2016) The rise of the sharing economy: Estimating the impact of Airbnb on the hotel industry. Research Paper (2013-16), Boston University School of Management, Boston.Google Scholar
- (2019) How do price promotions affect customer behavior on retailing platforms? Evidence from a large randomized experiment on Alibaba. Management Sci. Forthcoming.Link, Google Scholar

