Efficient Inaccuracy: User-Generated Information Sharing in a Queue
Published Online:14 May 2020https://doi.org/10.1287/mnsc.2019.3447
References
- (1987) Transient behavior of the M/M/1 queue: Starting at the origin. Queueing Systems 2(1):41–65.Crossref, Google Scholar
- (2017) Managing service systems in the presence of social networks. Working paper, University of Pennsylvania, Philadelphia.Google Scholar
- (2011) “We will be right with you”: Managing customer expectations with vague promises and cheap talk. Oper. Res. 59(6):1382–1394.Link, Google Scholar
- (2004) Monopoly pricing when customers queue. IIE Trans. 36(6):569–581.Crossref, Google Scholar
- (2016) Blind queues: The impact of consumer beliefs on revenues and congestion. Management Sci. 62(12):3656–3672.Link, Google Scholar
- (2017) On the optimal disclosure of queue length information. Working paper, Georgetown University, Washington, DC.Google Scholar
- (2019) A model of rational retrials in queues. Oper. Res. 67(6):1699–1718.Link, Google Scholar
- (1975) Congestion tolls for Poisson queuing processes. Econometrica 43(1):81–92.Crossref, Google Scholar
- (2012) Introduction to the special issue on the emergence and impact of user-generated content. Marketing Sci. 31(3):369–371.Link, Google Scholar
- (2017) Omnichannel retail operations with buy-online-and-pick-up-in-store. Management Sci. 63(8):2478–2492.Link, Google Scholar
- (2007) Analysis and comparison of queues with different levels of delay information. Management Sci. 53(6):962–970.Link, Google Scholar
- (2009) The effects of the availability of waiting-time information on a balking queue. Eur. J. Oper. Res. 198(1):199–209.Crossref, Google Scholar
- (2017) Information sharing in competing supply chains with production cost reduction. Manufacturing Service Oper. Management 19(2):246–262.Link, Google Scholar
- (2007) Information and uncertainty in a queueing system. Probab. Engrg. Inform. Sci. 21(03):361–380.Crossref, Google Scholar
- (2016) Rational Queueing (CRC Press, Boca Raton, FL).Crossref, Google Scholar
- (2003) To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems, International Series in Operations Research and Management Science, vol. 59 (Springer, Berlin).Crossref, Google Scholar
- (2014) Optimal control of a queue with high-low delay announcements: The significance of the queue. Proc. 8th Internat. Conf. Performance Evaluation Methodologies Tools VALUETOOLS ’14 (Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, Brussels), 233–240.Google Scholar
- (2017) Profit maximization in the M/M/1 queue. Oper. Res. Lett. 45:436–441.Crossref, Google Scholar
- (2018) The armchair decision: On queue-length information when customers travel to a queue. Working paper, Tel Aviv University, Tel Aviv.Google Scholar
- (2018) Efficient ignorance: Information heterogeneity in a queue. Management Sci. 64(6):2650–2671.Link, Google Scholar
- (2018) Sharing delay information in service systems: A literature survey. Queueing Systems 89(1-2):49–79.Crossref, Google Scholar
- (2018) User-generated content and competing firms’ product design. Management Sci. 64(10):4608–4628.Link, Google Scholar
- (2004) Strategically seeking service: How competition can generate Poisson arrivals. Manufacturing Service Oper. Managment 6(1):23–40.Link, Google Scholar
- (2019) Optimal signaling mechanisms in unobservable queues. Oper. Res. 67(5):1397–1416.Link, Google Scholar
- (1969) The regulation of queue size by levying tolls. Econometrica 37(1):15–24.Crossref, Google Scholar
- (2006) Introduction to Probability Models, 9th ed. (Academic Press, Inc., Orlando, FL).Google Scholar
- (1991) Queueing Analysis: A Foundation of Performance Evaluation (North-Holland, Amsterdam).Google Scholar
- (2009) Joining longer queues: Information externalities in queue choice. Manufacturing Service Oper. Management 11(4):543–562.Link, Google Scholar
- (1999) Improving service by informing customers about anticipated delays. Management Sci. 45(2):192–207.Link, Google Scholar
- (2019) Referral priority program: Leveraging social ties via operational incentives. Management Sci. 65(5):2231–2248.Google Scholar
- (2019) Search among queues under quality differentiation. Management Sci. 65(8):3605–3623.Google Scholar

