Admission Control Biases in Hospital Unit Capacity Management: How Occupancy Information Hurdles and Decision Noise Impact Utilization
Published Online:22 May 2020https://doi.org/10.1287/mnsc.2019.3491
References
- (2014) Probability, Statistics, and Queueing Theory (Academic Press, San Diego).Google Scholar
- (2001) On optimal call admission control in resource-sharing system. IEEE Trans. Comm. 49(9):1659–1668.Crossref, Google Scholar
- (2016) Early task initiation and other load-adaptive mechanisms in the emergency department. Management Sci. 63(11):3531–3551.Link, Google Scholar
- (2020) Mean service metrics: Biased quality judgment and the customer-server quality gap. Manufacturing Service Oper. Management, ePub ahead of print April 3, https://doi.org/10.1287/msom.2019.0783.Link, Google Scholar
- (2008) Decision biases in revenue management: Some behavioral evidence. Manufacturing Service Oper. Management 10(4):625–636.Link, Google Scholar
- (2016) Past the point of speeding up: The negative effects of workload saturation on efficiency and patient severity. Management Sci. 63(4):1042–1062.Link, Google Scholar
- (2019) The value of process friction: The role of justification in reducing medical costs. J. Oper. Management, ePub ahead of print April 1, https://doi.org/10.1002/joom.1024.Google Scholar
- (2012) Managers and students as newsvendors. Management Sci. 58(12):2225–2233.Link, Google Scholar
- (2011) The labor illusion: How operational transparency increases perceived value. Management Sci. 57(9):1564–1579.Link, Google Scholar
- (2013) The effect of payment schemes on inventory decisions: The role of mental accounting. Management Sci. 59(2):436–451.Link, Google Scholar
- (2009) Salience and taxation: Theory and evidence. Amer. Econom. Rev. 99(4):1145–1177.Crossref, Google Scholar
- (2006) Behavioral causes of the bullwhip effect and the observed value of inventory information. Management Sci. 52(3):323–336.Link, Google Scholar
- (2019) Inpatient overflow: An approximate dynamic programming approach. Manufacturing Service Oper. Management 21(4):894–911.Google Scholar
- (2013) Should sellers prefer auctions? A laboratory comparison of auctions and sequential mechanisms. Management Sci. 60(4):990–1008.Link, Google Scholar
- (2019) Off-service placement in inpatient ward network: Resource pooling vs. service slowdown. Working paper, Columbia University, New York.Google Scholar
- A Lippert, J Wiis, A Pesenti, et al. (2011) Implications of ICU triage decisions on patient mortality: A cost-effectiveness analysis. Critical Care 15(1):R56.Crossref, Google Scholar
- (2013) Biased judgment in censored environments. Management Sci. 59(3):573–591.Link, Google Scholar
- (2006) Information Sampling and Adaptive Cognition (Cambridge University Press, New York).Google Scholar
- (2016) Gatekeepers at work: An empirical analysis of a maternity unit. Management Sci. 63(10):3147–3167.Link, Google Scholar
- (2012) SoPHIE - Software platform for human interaction experiments. Working paper, University of Osnabrueck, Osnabrueck, Germany.Google Scholar
- (2008) Designing pricing contracts for boundedly rational customers: Does the framing of the fixed fee matter? Management Sci. 54(4):686–700.Link, Google Scholar
- (2010) Reference dependence in multilocation newsvendor models: A structural analysis. Management Sci. 56(11):1891–1910.Link, Google Scholar
- (2015) What’s a “good” decision? Issues in assessing procedural and ecological quality. Keren G, Wu G, eds. The Wiley Blackwell Handbook of Judgment and Decision Making (John Wiley & Sons, Hoboken, NJ), 952–972.Google Scholar
- (2013) Bounded rationality in service systems. Manufacturing Service Oper. Management 15(2):263–279.Link, Google Scholar
- (2018) Discretionary task ordering: Queue management in radiological services. Management Sci. 64(9):4389–4407.Link, Google Scholar
- (2016) Noise: How to overcome the high, hidden cost of inconsistent decision making. Harvard Bus. Rev. 94(10):38–46.Google Scholar
- (2009) Impact of workload on service time and patient safety: An econometric analysis of hospital operations. Management Sci. 55(9):1486–1498.Link, Google Scholar
- (2012) An econometric analysis of patient flows in the cardiac intensive care unit. Manufacturing Service Oper. Management 14(1):50–65.Link, Google Scholar
- (2015) ICU admission control: An empirical study of capacity allocation and its implication for patient outcomes. Management Sci. 61(1):19–38.Link, Google Scholar
- (2008) Workarounds to barcode medication administration systems: Their occurrences, causes, and threats to patient safety. J. Amer. Medical Informatics Assoc. 15(4):408–423.Crossref, Google Scholar
- (2015) Inferring quality from wait time. Management Sci. 62(10):3023–3038.Link, Google Scholar
- (2010) Do random errors explain newsvendor behavior? Manufacturing Service Oper. Management 12(4):673–681.Link, Google Scholar
- (2011) Demand forecasting behavior: System neglect and change detection. Management Sci. 57(10):1827–1843.Link, Google Scholar
- (2013) Treatment speed and high load in the emergency department: Does staff quality matter? Health Care Management Sci. 16(4):366–376.Crossref, Google Scholar
- (2018) Running behavioral operations experiments using Amazon’s Mechanical Turk. Production Oper. Management 27(5):973–989.Crossref, Google Scholar
- (2013) Increasing organ donation via changes in the default choice or allocation rule. J. Health Econom. 32(6):1117–1129.Crossref, Google Scholar
- (2016) A behavioral study on abandonment decisions in multi-stage projects. Management Sci. 66(5):1999–2016.Google Scholar
- (2009) Leadership Commitments to Improve Value in Healthcare: Finding Common Ground: Workshop Summary (National Academies Press, Washington, DC).Google Scholar
- (2018) The impact of facility layout on worker behavior: An empirical study of nurses in the emergency department. Working Paper, University of Pennsylvania, Philadelphia.Google Scholar
- . (2016) ICU admission, discharge, and triage guidelines: A framework to enhance clinical operations, development of institutional policies, and further research. Critical Care Medicine 44(8):1553–1602.Crossref, Google Scholar
- NHS Providers (2015) Right place, right time commission: Evidence review. Accessed February 13, 2019, https://nhsproviders.org/resource-library/reports/right-place-right-time-commission-evidence-review.Google Scholar
- (2012) Right care, right time, right place, every time. Healthcare Financial Management: J. Healthcare Financial Management Assoc. 66(4):82–88.Google Scholar
- (2020) Allocation of intensive care unit beds in periods of high demand. Oper. Res. 68(2):591–608.Link, Google Scholar
- (2014) Sequential search and learning from rank feedback: Theory and experimental evidence. Management Sci. 60(10):2525–2542.Link, Google Scholar
- (2012) Physician workload and hospital reimbursement: Overworked physicians generate less revenue per patient. Manufacturing Service Oper. Management 14(4):512–528.Link, Google Scholar
- (2013) Overconfidence in newsvendor orders: An experimental study. Management Sci. 59(11):2502–2517.Link, Google Scholar
- . (2015) Influence of ICU-bed availability on ICU admission decisions. Ann. Intensive Care 5(1):55.Crossref, Google Scholar
- , et al. (2012) Refusal of intensive care unit admission due to a full unit: Impact on mortality. Amer. J. Respiratory Critical Care Medicine 185(10):1081–1087.Crossref, Google Scholar
- (2014) Observation bias: The impact of demand censoring on newsvendor level and adjustment behavior. Management Sci. 60(5):1334–1345.Link, Google Scholar
- (2017) Right care, right place, right time: Improving the timeliness of healthcare in New South Wales through a public–private hospital partnership. Australian Health Rev. 41(5):511–518.Crossref, Google Scholar
- (2000) Decision bias in the newsvendor problem with a known demand distribution: Experimental evidence. Management Sci. 46(3):404–420.Link, Google Scholar
- (2003) Optimizing admissions to an intensive care unit. Health Care Management Sci. 6(3):131–136.Crossref, Google Scholar
- (1983) Rationing intensive care—Physician responses to a resource shortage. New England J. Medicine 309(19):1155–1160.Crossref, Google Scholar
- (2015) The diseconomies of queue pooling: An empirical investigation of emergency department length of stay. Management Sci. 61(12):3032–3053.Link, Google Scholar
- (2019) Capacity pooling in hospitals: The hidden consequences of off-service placement. Management Sci., ePub ahead of print August 15, https://doi.org/10.1287/mnsc.2019.3395.Google Scholar
- (1989a) Misperceptions of feedback in dynamic decision making. Organ. Behav. Human Decision Processes 43(3):301–335.Crossref, Google Scholar
- (1989b) Modeling managerial behavior: Misperceptions of feedback in a dynamic decision making experiment. Management Sci. 35(3):321–339.Link, Google Scholar
- (2008) Bounded rationality in newsvendor models. Manufacturing Service Oper. Management 10(4):566–589.Link, Google Scholar
- (2009) Nudge: Improving Decisions About Health, Wealth, and Happiness (Penguin, New York).Google Scholar
- The Permanente Federation (2017) Right care, right time, right place. Accessed February 13, 2019, https://permanente.org/right-care-right-time-right-place/.Google Scholar
- (2017) A behavioral model of forecasting: Naive statistics on mental samples. Management Sci. 63(11):3609–3627.Link, Google Scholar
- (2018) A behavioral remedy for the censorship bias. Production Oper. Management 27(4):624–643.Crossref, Google Scholar
- (2015) The impact of workaround difficulty on frontline employees response to operational failures: A laboratory experiment on medication administration. Management Sci. 62(4):1124–1144.Link, Google Scholar

