Intraconsumer Price Discrimination with Credit Refund Policies

Published Online:https://doi.org/10.1287/mnsc.2020.03042

References

  • Abbamonte K (2018) How to reduce returns and sell more with store credit. Retrieved January 4, 2023, https://www.shopify.com/retail/store-credit-for-customer-retention.Google Scholar
  • Abdulla H, Ketzenberg M, Abbey JD (2019) Taking stock of consumer returns: A review and classification of the literature. J. Oper. Management. 65(6):560–605.CrossrefGoogle Scholar
  • Aviv Y, Pazgal A (2008) Optimal pricing of seasonal products in the presence of forward-looking consumers. Manufacturing Service Oper. Management 10(3):339–359.LinkGoogle Scholar
  • Aydin N, Birbil SI, Frenk JBG, Noyan N (2013) Single-let airline revenue management with overbooking. Transportation Sci. 47(4):560–583.LinkGoogle Scholar
  • Bertsimas D, Popescu I (2003) Revenue management in a dynamic network environment. Transportation Sci. 37(3):257–277.LinkGoogle Scholar
  • Besanko D, Winston WL (1990) Optimal price skimming by a monopolist facing rational consumers. Management Sci. 36(5):555–567.LinkGoogle Scholar
  • Besbes O, Lobel I (2015) Intertemporal price discrimination: Structure and computation of optimal policies. Management Sci. 61(1):92–110.LinkGoogle Scholar
  • Chen J, Bell PC (2009) The impact of customer returns on pricing and order decisions. Eur. J. Oper. Res. 195(1):280–295.CrossrefGoogle Scholar
  • Dana J (1998) Advance purchase discounts and price discrimination in competitive markets. J. Political Econom. 106(2):395–422.CrossrefGoogle Scholar
  • Deb R (2014) Intertemporal price discrimination with stochastic values. Working paper, University of Toronto, Toronto, Canada.Google Scholar
  • Elmaghraby W, Gulcu A, Keskinocak P (2008) Designing optimal preannounced markdowns in the presence of rational customers with multiunit demands. Manufacturing Service Oper. Management 10(1):126–148.LinkGoogle Scholar
  • Golfnow (2023) Support FAQ. Retrieved January 4, 2023, https://www.golfnow.com/support.Google Scholar
  • Guo L (2009) Service cancellation and competitive refund policy. Marketing Sci. 28(5):901–917.LinkGoogle Scholar
  • Heim GR, Field JM (2007) Process drivers of e-service quality: Analysis of data from an online rating site. J. Oper. Management 25(5):962–984.CrossrefGoogle Scholar
  • Heiman A, Just DR, McWilliams BP, Zilberman D (2015) A prospect theory approach to assessing changes in parameters of insurance contracts with an application to money-back guarantees. J. Behav. Experiment. Econom. 54(1):105–117.CrossrefGoogle Scholar
  • Hsiao L, Chen Y (2012) Returns policy and quality risk in e-business. Production Oper. Management 21(3):489–503.CrossrefGoogle Scholar
  • Huang X, Zhang D (2019) Service product design and consumer refund policies. Marketing Sci. 39(2):366–381.Google Scholar
  • Iliescu DC, Garrow LA, Parker RA (2008) A hazard model of us airline passengers’ refund and exchange behavior. Transportation Res., Part B: Methodological 42(1):229–242.CrossrefGoogle Scholar
  • Inman JJ, McAlister L (1994) Do coupon expiration dates affect consumer behavior? J. Marketing Res. 31(3):423–428.CrossrefGoogle Scholar
  • Khouja M, Ajjan H, Liu X (2019) The effect of return and price adjustment policies on a retailer’s performance. Eur. J. Oper. Res. 276(1):466–482.CrossrefGoogle Scholar
  • Kivetz R, Urminsky O, Zheng Y (2006) The goal-gradient hypothesis resurrected: Purchase acceleration, illusionary goal progress, and customer retention. J. Marketing Res. 43(1):39–58.CrossrefGoogle Scholar
  • Liu Y, Cooper WL (2015) Optimal dynamic pricing with patient customers. Oper. Res. 63(6):1307–1319.LinkGoogle Scholar
  • National Retail Federation (2021) Consumer returns in the retail industry 2020. Retrieved October 28, 2023, https://nrf.com/research/customer-returns-retail-industry.Google Scholar
  • Ofek E, Katona Z, Sarvary M (2011) “bricks and clicks”: The impact of product returns on the strategies of multichannel retailers. Marketing Sci. 30(1):42–60.LinkGoogle Scholar
  • Ross S (1983) Introduction to Stochastic Dynamic Programming (Academic Press, New York).Google Scholar
  • Shang G, Ghosh BP, Galbreth MR (2017) Optimal retail return polices with wardrobing. Production Oper. Management 26(7):1315–1332.CrossrefGoogle Scholar
  • Shen Z-JM, Su X (2007) Customer behavior modeling in revenue management and auctions: A review and new research opportunities. Production Oper. Management 16(6):713–728.CrossrefGoogle Scholar
  • Shulman JD, Coughlan AT, Savaskan RC (2009) Optimal restocking fees and information provision in an integrated demand-supply model of products returns. Manufacturing Service Oper. Management 11(4):577–594.LinkGoogle Scholar
  • Shulman JD, Coughlan AT, Savaskan RC (2011) Managing consumer returns in a competitive environment. Management Sci. 57(2):347–362.LinkGoogle Scholar
  • Sider A (2018) Airline fight push to regulate ticket-change fees. Wall Street Journal (September 21), Retrieved October 28, https://www.wsj.com/articles/airlines-fight-push-to-regulate-ticket-change-fees-1537451390.Google Scholar
  • Sierag DD, Koole GM, van der Mei RD, van der Rest JI, Zwart B (2015) Revenue management under customer choice behavior with cancellations and overbooking. Eur. J. Oper. Res. 246(1):170–185.CrossrefGoogle Scholar
  • Stokey N (1979) Intertemporal price disrimination. Quart. J. Econom. 93(3):355–371.CrossrefGoogle Scholar
  • Su X (2007) Intertemporal pricing with strategic customer behavior. Management Sci. 53(5):726–741.LinkGoogle Scholar
  • Su X (2009) Consumer returns policies and supply chain performance. Manufacturing Service Oper. Management 11(4):595–612.LinkGoogle Scholar
  • Subramanian J, Stidham S, Lautenbacher CJ (1999) Airline yield management with overbooking, cancellations, and no-shows. Transportation Sci. 33(2):147–167.LinkGoogle Scholar
  • Swinney R (2011) Selling to strategic consumers when product value is uncertain: The value of matching supply and demand. Management Sci. 57(10):1737–1751.LinkGoogle Scholar
  • Talluri K, van Ryzin G (2004) Revenue management under a general discrete choice model of consumer behavior. Management Sci. 50(1):15–33.LinkGoogle Scholar
  • Ticketmaster (2021) Updated information about event status, refunds, and options. January 4, 2023, https://blog.ticketmaster.com/refund-credit-canceled-postponed-rescheduled-events/.Google Scholar
  • Toktay LB (2003) Forecasting Product Returns in Business Aspects of Closed-Loop Supply Chains (Carnegie Bosch Institute).Google Scholar
  • Xie J, Gerstner E (2007) Service escape: Profiting from customer cancellations. Marketing Sci. 26(1):18–30.LinkGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.