Intraconsumer Price Discrimination with Credit Refund Policies
References
- (2018) How to reduce returns and sell more with store credit. Retrieved January 4, 2023, https://www.shopify.com/retail/store-credit-for-customer-retention.Google Scholar
- (2019) Taking stock of consumer returns: A review and classification of the literature. J. Oper. Management. 65(6):560–605.Crossref, Google Scholar
- (2008) Optimal pricing of seasonal products in the presence of forward-looking consumers. Manufacturing Service Oper. Management 10(3):339–359.Link, Google Scholar
- (2013) Single-let airline revenue management with overbooking. Transportation Sci. 47(4):560–583.Link, Google Scholar
- (2003) Revenue management in a dynamic network environment. Transportation Sci. 37(3):257–277.Link, Google Scholar
- (1990) Optimal price skimming by a monopolist facing rational consumers. Management Sci. 36(5):555–567.Link, Google Scholar
- (2015) Intertemporal price discrimination: Structure and computation of optimal policies. Management Sci. 61(1):92–110.Link, Google Scholar
- (2009) The impact of customer returns on pricing and order decisions. Eur. J. Oper. Res. 195(1):280–295.Crossref, Google Scholar
- (1998) Advance purchase discounts and price discrimination in competitive markets. J. Political Econom. 106(2):395–422.Crossref, Google Scholar
- (2014) Intertemporal price discrimination with stochastic values. Working paper, University of Toronto, Toronto, Canada.Google Scholar
- (2008) Designing optimal preannounced markdowns in the presence of rational customers with multiunit demands. Manufacturing Service Oper. Management 10(1):126–148.Link, Google Scholar
- Golfnow (2023) Support FAQ. Retrieved January 4, 2023, https://www.golfnow.com/support.Google Scholar
- (2009) Service cancellation and competitive refund policy. Marketing Sci. 28(5):901–917.Link, Google Scholar
- (2007) Process drivers of e-service quality: Analysis of data from an online rating site. J. Oper. Management 25(5):962–984.Crossref, Google Scholar
- (2015) A prospect theory approach to assessing changes in parameters of insurance contracts with an application to money-back guarantees. J. Behav. Experiment. Econom. 54(1):105–117.Crossref, Google Scholar
- (2012) Returns policy and quality risk in e-business. Production Oper. Management 21(3):489–503.Crossref, Google Scholar
- (2019) Service product design and consumer refund policies. Marketing Sci. 39(2):366–381.Google Scholar
- (2008) A hazard model of us airline passengers’ refund and exchange behavior. Transportation Res., Part B: Methodological 42(1):229–242.Crossref, Google Scholar
- (1994) Do coupon expiration dates affect consumer behavior? J. Marketing Res. 31(3):423–428.Crossref, Google Scholar
- (2019) The effect of return and price adjustment policies on a retailer’s performance. Eur. J. Oper. Res. 276(1):466–482.Crossref, Google Scholar
- (2006) The goal-gradient hypothesis resurrected: Purchase acceleration, illusionary goal progress, and customer retention. J. Marketing Res. 43(1):39–58.Crossref, Google Scholar
- (2015) Optimal dynamic pricing with patient customers. Oper. Res. 63(6):1307–1319.Link, Google Scholar
- National Retail Federation (2021) Consumer returns in the retail industry 2020. Retrieved October 28, 2023, https://nrf.com/research/customer-returns-retail-industry.Google Scholar
- (2011) “bricks and clicks”: The impact of product returns on the strategies of multichannel retailers. Marketing Sci. 30(1):42–60.Link, Google Scholar
- (1983) Introduction to Stochastic Dynamic Programming (Academic Press, New York).Google Scholar
- (2017) Optimal retail return polices with wardrobing. Production Oper. Management 26(7):1315–1332.Crossref, Google Scholar
- (2007) Customer behavior modeling in revenue management and auctions: A review and new research opportunities. Production Oper. Management 16(6):713–728.Crossref, Google Scholar
- (2009) Optimal restocking fees and information provision in an integrated demand-supply model of products returns. Manufacturing Service Oper. Management 11(4):577–594.Link, Google Scholar
- (2011) Managing consumer returns in a competitive environment. Management Sci. 57(2):347–362.Link, Google Scholar
- (2018) Airline fight push to regulate ticket-change fees. Wall Street Journal (September 21), Retrieved October 28, https://www.wsj.com/articles/airlines-fight-push-to-regulate-ticket-change-fees-1537451390.Google Scholar
- (2015) Revenue management under customer choice behavior with cancellations and overbooking. Eur. J. Oper. Res. 246(1):170–185.Crossref, Google Scholar
- (1979) Intertemporal price disrimination. Quart. J. Econom. 93(3):355–371.Crossref, Google Scholar
- (2007) Intertemporal pricing with strategic customer behavior. Management Sci. 53(5):726–741.Link, Google Scholar
- (2009) Consumer returns policies and supply chain performance. Manufacturing Service Oper. Management 11(4):595–612.Link, Google Scholar
- (1999) Airline yield management with overbooking, cancellations, and no-shows. Transportation Sci. 33(2):147–167.Link, Google Scholar
- (2011) Selling to strategic consumers when product value is uncertain: The value of matching supply and demand. Management Sci. 57(10):1737–1751.Link, Google Scholar
- (2004) Revenue management under a general discrete choice model of consumer behavior. Management Sci. 50(1):15–33.Link, Google Scholar
- Ticketmaster (2021) Updated information about event status, refunds, and options. January 4, 2023, https://blog.ticketmaster.com/refund-credit-canceled-postponed-rescheduled-events/.Google Scholar
- (2003) Forecasting Product Returns in Business Aspects of Closed-Loop Supply Chains (Carnegie Bosch Institute).Google Scholar
- (2007) Service escape: Profiting from customer cancellations. Marketing Sci. 26(1):18–30.Link, Google Scholar

