Does Competition Improve Service Quality? The Case of Nursing Homes Where Public and Private Payers Coexist
Published Online:4 Feb 2021https://doi.org/10.1287/mnsc.2020.3806
References
- (2007) Competition in service industries. Oper. Res. 55(1):37–55.Link, Google Scholar
- (2009) Competition in service industries with segmented markets. Management Sci. 55(4):619–634.Link, Google Scholar
- (2017) Relationships between structure, process and outcome to assess quality of integrated chronic disease management in a rural South African setting: Applying a structural equation model. BMC Health Services Res. 17(1):229.Crossref, Google Scholar
- (2015) Competition and the operational performance of hospitals: The role of hospital objectives. Production Oper. Management 24(11):1812–1832.Crossref, Google Scholar
- (1963) Uncertainty and the welfare economics of medical care. Amer. Econom. Rev. 53(5):941–973.Google Scholar
- (2015) Service quality, inventory and competition: an empirical analysis of mobile money agents in Africa. Working paper, Harvard Business School, Boston.Google Scholar
- (1998) Quality and competition. Management Sci. 44(9):1179–1192.Link, Google Scholar
- (2005) Imperfect competition and reputational commitment. Econom. Lett. 89(2):167–173.Crossref, Google Scholar
- (2008) Seller reputation. Foundations Trends Microeconom. 4:273–351.Crossref, Google Scholar
- (1994) Estimating discrete-choice models of product differentiation. RAND J. Econom. 25(2):242–262.Crossref, Google Scholar
- (2003) Price and quality competition under adverse selection: market organization and efficiency. RAND J. Econom. 34(2):266–286.Crossref, Google Scholar
- (2015) The impact of competition on management quality: Evidence from public hospitals. Rev. Econom. Stud. 82(2):457–489.Crossref, Google Scholar
- (2012) Market structure, competition from assisted living facilities, and quality in the nursing home industry. Appl. Econom. Perspect. Policy 34(2):238–257.Crossref, Google Scholar
- (2019) Quality in nursing homes. Hamilton J, Dixit A, Edwards S, Judd K, eds. Oxford Research Encyclopedia of Economics and Finance (Oxford University Press, Oxford). https://oxfordre.com/economics/economics/view/10.1093/acrefore/9780190625979.001.0001/acrefore-9780190625979-e-82.Google Scholar
- (2007) Have Nursing Home Compare quality measure scores changed over time in response to competition? BMJ Quality Safety 16(3):185–191.Crossref, Google Scholar
- (2012) Process management impact on clinical and experiential quality: Managing tensions between safe and patient-centered healthcare. Manufacturing Service Oper. Management 14(4):548–566.Link, Google Scholar
- (2015) Quantifying the impacts of limited supply: The case of nursing homes. Internat. Econom. Rev. 56(4):1291–1322.Crossref, Google Scholar
- (2011) Does hospital competition save lives? Evidence from the English NHS patient choice reforms. Econom. J. 121(554):228–260.Google Scholar
- (2012) How does competition impact the quality of health care? A case study of the US dialysis industry. Working paper, Northwestern University, Evanston, IL.Google Scholar
- (2014) Is the effect of competition on price dispersion nonmonotonic? Evidence from the US airline industry. Rev. Econom. Statist. 96(1):161–170.Crossref, Google Scholar
- (2011) Product quality, reputation, and market structure. Internat. Econom. Rev. 52(4):1059–1076.Crossref, Google Scholar
- (2009) Cournot competition under yield uncertainty: The case of the US influenza vaccine market. Manufacturing Service Oper. Management 11(4):563–576.Link, Google Scholar
- (2006) On doctors, mechanics, and computer specialists: The economics of credence goods. J. Econom. Lit. 44(1):5–42.Crossref, Google Scholar
- (2010) A report on shortfalls in Medicaid funding for nursing home care . Report, American Healthcare Association, Washington, DC.Google Scholar
- (2005) Hospital finances and patient safety outcomes. Inquiry 42(1):60–72.Crossref, Google Scholar
- (2016) When does competition foster commitment? Management Sci. 62(11):3199–3212.Link, Google Scholar
- (2014) The impact of competition on quality and prices in the English care homes market. J. Health Econom. 34:73–83.Crossref, Google Scholar
- (2002) Customer loyalty and supplier quality competition. Management Sci. 48(2):207–221.Link, Google Scholar
- GAO (1999) Nursing homes: Additional steps needed to strengthen enforcement of federal quality standards. Report to the Special Committee on Aging, U.S. Senate. GAO/HEHS-99-46, U.S. Government Accountability Office, Washington, DC.Google Scholar
- GAO (2003) Nursing homes: Prevalence of serious problems, while declining, reinforces importance of enhanced oversight. Report to the Special Committee on Aging, U.S. Senate. GAO-03-561, U.S. Government Accountability Office, Washington, DC.Google Scholar
- (1987) Competing on the eight dimensions of quality. Harvard Bus. Rev. 65 (November–December):101–109.Google Scholar
- (2006) Competition and quality in health care markets. Foundations Trends Microeconom 2(6):441–508.Crossref, Google Scholar
- (2011) Competition in health care markets. Culyer AJ, Newhouse JP, eds. Handbook of Health Economics vol. 2 (Elsevier, Amsterdam), 499–637.Google Scholar
- (2000) Antitrust and competition in health care markets. Culyer AJ, Newhouse JP, eds. Handbook of Health Economics, vol. 1B (Elsevier, Amsterdam), 1405–1487.Google Scholar
- (2015) The industrial organization of health care markets. J. Econom. Lit. 53(2):235–284.Crossref, Google Scholar
- (2013) Death by market power: Reform, competition, and patient outcomes in the National Health Service. Amer. Econom. J. Econom. Policy 5(4):134–166.Crossref, Google Scholar
- (2016) Free to choose? Reform, choice, and consideration sets in the English National Health Service. Amer. Econom. Rev. 106(11):3521–3557.Crossref, Google Scholar
- (1992) Quality-adjusted cost functions and policy evaluation in the nursing home industry. J. Polit. Econom. 100(6):1232–1256.Crossref, Google Scholar
- (2006) Competition and innovation. J. Industr. Organization Education 1(1):1–23.Crossref, Google Scholar
- (2003) Competition, payers, and hospital quality. Health Service Res. 38(6 Pt 1):1403–1422.Crossref, Google Scholar
- (2001) Medicaid reimbursement and the quality of nursing home care. J. Health Econom. 20(4):549–569.Crossref, Google Scholar
- (2011) Does information matter? Competition, quality, and the impact of nursing home report cards. Health Service Res. 46(6 pt1):1698–1719.Crossref, Google Scholar
- (2008) Nursing home quality as a common good. Rev. Econom. Statist. 90(4):754–764.Crossref, Google Scholar
- (2013) Effect of nursing home ownership on the quality of post-acute care: An instrumental variables approach. J. Health Econom. 32(1):12–21.Crossref, Google Scholar
- (2018) Patient vs. provider incentives in long term care. NBER Working Paper 25178, National Bureau of Economic Research, Cambridge, MA.Google Scholar
- (2000) Nursing home staffing and its relationship to deficiencies. J. Gerontol. B Psych. Sci. Soc. Sci. 55(5):S278–S287.Crossref, Google Scholar
- Healthcare Financing Administration (1995) Guidance to surveyors in long term care facilities. Code of Federal Regulations, section 483.15.Google Scholar
- (2000) Hospital mergers and acquisitions: Does market consolidation harm patients? J. Health Econom. 19(5):767–791.Crossref, Google Scholar
- (2002) Reputation and competition. Amer. Econom. Rev. 92(3):644–663.Crossref, Google Scholar
- (2016) Quality rating and private-prices: Evidence from the nursing home industry. J. Health Econom. 50:59–70.Crossref, Google Scholar
- (2006) Hospital integration and vertical consolidation: An analysis of acquisitions in New York State. J. Health Econom. 25(1):58–80.Crossref, Google Scholar
- (2020) Performance incentives and competition in healthcare markets. Production Oper. Management 29(5):1145–1164.Google Scholar
- (2014) Physician-induced demand. Culyer AJ, ed. Encyclopedia of Health Economics (Elsevier, Amsterdam), 77–83.Crossref, Google Scholar
- (1995) Constructing an empirically derived measure for customer contact. Management Sci. 41(11):1734–1749.Link, Google Scholar
- (2005) The effects of competition on variation in the quality and cost of medical care. J. Econom. Management Strategy 14(3):575–589.Crossref, Google Scholar
- (2000) Is hospital competition socially wasteful? Quart. J. Econom. 115(2):577–615.Crossref, Google Scholar
- (2003) Competition and the incentive to produce high quality. Economica 70(3):385–404.Crossref, Google Scholar
- (1985) The immediate and subsequent outcomes of nursing home care. Amer. J. Public Health 75:758–762.Crossref, Google Scholar
- (2020) How does multichannel quality information affect consumer choice of healthcare services? Social media vs. government report cards. Working paper, Purdue University, West Lafayette, IN.Google Scholar
- (2010) The role of hospital competition on treatment expenditure and outcome: Evidence from stroke and cardiac treatment in Taiwan. Econom. Inquiry 48(3):668–689.Crossref, Google Scholar
- (2015) Quality choice and market structure: A dynamic analysis of nursing home oligopolies. Internat. Econom. Rev. 56(4):1261–1290.Crossref, Google Scholar
- (1981) The nursing home population: Different perspectives and implications for policy. Health Care Financial Rev. 3:15–23.Google Scholar
- (2012) Multitasking, information disclosure, and product quality: Evidence from nursing homes. J. Econom. Management Strategy 21(3):673–705.Crossref, Google Scholar
- (2016) The role of donations in quality disclosure: Evidence from nonprofit nursing homes. Amer. J. Health Econom. 2(4):431–462.Crossref, Google Scholar
- (2018) Does technology substitute for nurses? Staffing decisions in nursing homes. Management Sci. 64(4):1842–1859.Link, Google Scholar
- (2000) Physician agency. Culyer AJ, Newhouse JP, eds. Handbook of Health Economics , vol. 1 (Elsevier, Amsterdam), 461–536.Google Scholar
- (2015) Milking the quality test: Improving the milk supply chain under competing collection intermediaries. Management Sci. 62(5):1259–1277.Link, Google Scholar
- (2010) The revolving door of rehospitalization from skilled nursing facilities. Health Affairs 29(1):57–64.Crossref, Google Scholar
- (1985) Prospective and ‘cost-plus’ Medicaid reimbursement, excess Medicaid demand, and the quality of nursing home care. J. Health Econom. 4(3):237–259.Crossref, Google Scholar
- (1988) Excess demand, the percentage of Medicaid patients, and the quality of nursing home care. J. Human Resources 23(1):76–92.Crossref, Google Scholar
- (2009) Competing retailers and inventory: An empirical investigation of General Motors’ dealerships in isolated US markets. Management Sci. 55(9):1586–1604.Link, Google Scholar
- (2011) Changes in the relationship between nursing home financial performance and quality of care under public reporting. Health Econom. 20(7):783–801.Crossref, Google Scholar
- (2019) Can yardstick competition reduce waiting times? Management Sci. 65(7):3196–3215.Google Scholar
- (2015) The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance. Management Sci. 62(3):829–848.Link, Google Scholar
- (2003) Competition among hospitals and quality of care: Hospital-level analysis. Working paper, University of Chicago, Chicago.Google Scholar
- (2011) Medicare’s bundled payment pilot for acute and postacute care: analysis and recommendations on where to begin. Health Affairs 30:1708–1717.Crossref, Google Scholar
- (2014) Long-term care regulation and practice changes: Impact on care, quality, and access. Ann. Long-Term Care Clinical Care Aging. 22(11):24–28.Google Scholar
- (2005) Testing for weak instruments in linear IV regression. Identification and Inference for Econometric Models: Essays in Honor of Thomas J. Rothenberg (Cambridge University Press, Cambridge, UK), 80–108.Crossref, Google Scholar
- (1998) Technology and Market Structure (MIT Press, Cambridge, MA).Google Scholar
- (1972) Optimum durability, second-hand markets, and planned obsolescence. J. Polit. Econom. 80(3):575–585.Crossref, Google Scholar
- (2010) The patient who falls: “It’s always a trade-off. JAMA 303(3):258–266.Crossref, Google Scholar
- (2008) Managing the impact of employee turnover on performance: The role of process conformance. Organ. Sci. 19(1):56–68.Link, Google Scholar
- (2018) Demographic turning points for the United States: Population projections for 2020 to 2060. Report, U.S. Department of Commerce, Economics and Statistics Administration, U.S. Census Bureau, Washington, DC. Google Scholar
- (2003) The relationship between quality of care and financial performance in nursing homes. J. Health Care Finance 29(3):48–60.Google Scholar
- (2019) Nursing home quality and financial performance: Is there a business case for quality? Inquiry 56:0046958018825191.Google Scholar
- (1985) Determinants of nursing home discharge status. Med. Care 23(4):333–343.Crossref, Google Scholar
- (2018) Body mass index, falls, and hip fractures among nursing home residents. J. Gerontol. Ser. A 73(10):1403–1409.Crossref, Google Scholar
- (2016) Competition, information, and quality: Evidence from nursing homes. J. Health Econom. 49:136–152.Crossref, Google Scholar
- (1994) Market competition and the quality of nursing home care. J. Health Polit. Policy Law 19(3):555–582.Crossref, Google Scholar

