Consumers’ Costly Responses to Product-Harm Crises

Published Online:https://doi.org/10.1287/mnsc.2022.4494

References

  • Adda J (2007) Behavior toward health risks: An empirical study using the “mad cow” crisis as an experiment. J. Risk Uncertainty 35(3):285–305.CrossrefGoogle Scholar
  • Ahluwalia R, Burnkrant RE, Unnava HR (2000) Consumer response to negative publicity: The moderating role of commitment. J. Marketing Res. 37(2):203–214.CrossrefGoogle Scholar
  • Al-Zoughool M, Krewski D, Tyshenko MG (2010) Risk management for bovine spongiform encephalopathy and variant Creutzfeldt-Jakob disease in France: Policy analysis and lessons learned. Internat. J. Risk Assessment Management 14(1):103–120.CrossrefGoogle Scholar
  • Alexander D, Ball M, Mann J (1994) Nutrient intake and haematological status of vegetarians and age-sex matched omnivores. Eur. J. Clinical Nutrition 48(8):538–546.Google Scholar
  • Allcott H, Diamond R, Dubé J-P, Handbury J, Rahkovsky I, Schnell M (2019) Food deserts and the causes of nutritional inequality. Quart. J. Econom. 134(4):1793–1844.CrossrefGoogle Scholar
  • Anderberg D, Chevalier A, Wadsworth J (2011) Anatomy of a health scare: Education, income and the mmr controversy in the UK. J. Health Econom. 30(3):515–530.CrossrefGoogle Scholar
  • Atkin D (2016) The caloric costs of culture: Evidence from Indian migrants. Amer. Econom. Rev. 106(4):1144–1181.CrossrefGoogle Scholar
  • Barkeling B, Rössner S, Björvell H (1990) Effects of a high-protein meal (meat) and a high-carbohydrate meal (vegetarian) on satiety measured by automated computerized monitoring of subsequent food intake, motivation to eat and food preferences. Internat. J. Obesity 14(9):743.Google Scholar
  • Berry ST (1994) Estimating discrete-choice models of product differentiation. RAND J. Econom. 25(2):242–262.CrossrefGoogle Scholar
  • Berry S, Levinsohn J, Pakes A (2004) Differentiated products demand systems from a combination of micro and macro data: The new car market. J. Political Econom. 112(1):68–105.CrossrefGoogle Scholar
  • Black RE, Victora CG, Walker SP, Bhutta ZA, Christian P, De Onis M, Ezzati M, et al. (2013) Maternal and child undernutrition and overweight in low-income and middle-income countries. Lancet 382(9890):427–451.CrossrefGoogle Scholar
  • Boizot-Szantai C, Sans P (2014) Évaluation des élasticites-prix de la demande des produits d’origine animale en France entre 1999 et 2009. Proc. 15èmes Journées Sciences du Muscle et Technologies des Viandes.Google Scholar
  • Borah A, Tellis GJ (2016) Halo (spillover) effects in social media: Do product recalls of one brand hurt or help rival brands? J. Marketing Res. 53(2):143–160.CrossrefGoogle Scholar
  • Bordalo P, Gennaioli N, Shleifer A (2012) Salience theory of choice under risk. Quart. J. Econom. 127(3):1243–1285.CrossrefGoogle Scholar
  • Bordalo P, Gennaioli N, Shleifer A (2013) Salience and consumer choice. J. Political Econom. 121(5):803–843.CrossrefGoogle Scholar
  • Borraz O, Clergeau C, Besançon J (2006) Is it just about trust? The partial reform of French food safety regulation. Ansell C, Vogel D, eds. What’s the Beef? The Contested Governance of European Food Safety (MIT Press, Cambridge, MA), 125–152.Google Scholar
  • Bronnenberg BJ, Dubé J-PH, Gentzkow M (2012) The evolution of brand preferences: Evidence from consumer migration. Amer. Econom. Rev. 102(6):2472–2508.CrossrefGoogle Scholar
  • Chambers RG, Melkonyan TA (2013) Food scares in an uncertain world. J. Eur. Econom. Assoc. 11(6):1432–1456.CrossrefGoogle Scholar
  • Chatard-Pannetier A, Rousset S, Bonin D, Guillaume S, Droit-Volet S (2004) Nutritional knowledge and concerns about meat of elderly French people in the aftermath of the crises over BSE and foot-and-mouth. Appetite 42(2):175–183.CrossrefGoogle Scholar
  • Choi AH, Spier KE (2014) Should consumers be permitted to waive products liability? Product safety, private contracts, and adverse selection. J. Law Econom. Organ. 30(4):734–766.CrossrefGoogle Scholar
  • Daughety AF, Reinganum JF (2012) Cumulative harm and resilient liability rules for product markets. J. Law Econom. Organ. 30(2):371–400.CrossrefGoogle Scholar
  • Dawar N, Pillutla MM (2000) Impact of product-harm crises on brand equity: The moderating role of consumer expectations. J. Marketing Res. 37(2):215–226.CrossrefGoogle Scholar
  • Deaton A, Muellbauer J (1980) An almost ideal demand system. Amer. Econom. Rev. 70(3):312–326.Google Scholar
  • Dubé J-P, Hitsch GJ, Rossi PE (2010) State dependence and alternative explanations for consumer inertia. RAND J. Econom. 41(3):417–445.CrossrefGoogle Scholar
  • Dubois P, Griffith R, Nevo A (2014) Do prices and attributes explain international differences in food purchases? Amer. Econom. Rev. 104(3):832–867.CrossrefGoogle Scholar
  • Epple D (1987) Hedonic prices and implicit markets: Estimating demand and supply functions for differentiated products. J. Political Econom. 95(1):59–80.CrossrefGoogle Scholar
  • Freedman S, Kearney M, Lederman M (2012) Product recalls, imperfect information, and spillover effects: Lessons from the consumer response to the 2007 toy recalls. Rev. Econom. Statist. 94(2):499–516.CrossrefGoogle Scholar
  • Ganuza JJ, Gomez F, Robles M (2016) Product liability vs. reputation. J. Law Econom. Organ. 32(2):213–241.CrossrefGoogle Scholar
  • Goldberg JC, Zipursky BC (2010) The easy case for products liability law: A response to professors Polinsky and Shavell. Harvard Law Rev. 123(8):1919–1948.Google Scholar
  • Griliches Z (1961) Hedonic price indexes for automobiles: An econometric of quality change. The Price Statistics of the Federal Goverment (NBER, Cambridge, MA), 173–196.Google Scholar
  • Hartman RS (1987) Product quality and market efficiency: The effect of product recalls on resale prices and firm valuation. Rev. Econom. Statist. 69(2):367–372.CrossrefGoogle Scholar
  • Hendel I, Lach S, Spiegel Y (2017) Consumers’ activism: The cottage cheese boycott. RAND J. Econom. 48(4):972–1003.CrossrefGoogle Scholar
  • Hercberg S, Preziosi P, Galan P (2001) Iron deficiency in Europe. Public Health Nutrition 4(2B; SPI):537–546.CrossrefGoogle Scholar
  • Hill AJ, Blundell JE (1986) Macronutrients and satiety: The effects of a high-protein or high-carbohydrate meal on subjective motivation to eat and food preferences. Nutrition and Behavior (USA) 3(2):133–144.Google Scholar
  • Hut S, Oster E (2022) Changes in household diet: Determinants and predictability. J. Public Econom. 208:104620.CrossrefGoogle Scholar
  • Jin GZ, Leslie P (2003) The effect of information on product quality: Evidence from restaurant hygiene grade cards. Quart. J. Econom. 118(2).CrossrefGoogle Scholar
  • Lei J, Dawar N, Gürhan-Canli Z (2012) Base-rate information in consumer attributions of product-harm crises. J. Marketing Res. 49(3):336–348.CrossrefGoogle Scholar
  • Lesdos-Cauhapé C, Besson D (2007) Les crises sanitaires dans la filière viande: Impact fort à court terme, plus limité à long terme. Insee première 1166:1–4.Google Scholar
  • Liu Y, Shankar V (2015) The dynamic impact of product-harm crises on brand preference and advertising effectiveness: An empirical analysis of the automobile industry. Management Sci. 61(10):2514–2535.LinkGoogle Scholar
  • Ma B, Zhang L, Li F, Wang G (2010) The effects of product-harm crisis on brand performance. Internat. J. Marketing Res. 52(4):443–458.Google Scholar
  • Marsh TL, Schroeder TC, Mintert J (2004) Impacts of meat product recalls on consumer demand in the USA. Appl. Econom. 36(9):897–909.CrossrefGoogle Scholar
  • Mcfadden D (1973) Conditional logit analysis of qualitative choice behavior in frontier of econometrics. Zarembka P, ed. Frontiers Econometrics (Academic Press, Cambridge, MA), 105–142.Google Scholar
  • Morabia A, Bernstein M, Heritier S, Beer-Borst S (1999) A swiss population-based assessment of dietary habits before and after the March 1996 ‘mad cow disease’ crisis. Eur. J. Clin. Nutr. 53(2):158.CrossrefGoogle Scholar
  • Okrent A, Alston J (2012) The demand for disaggregated food-away-from-home and food-at-home products in the United States. Economic Research Report, USDA-ERS, Washington, DC.Google Scholar
  • Pennings JM, Wansink B, Meulenberg MT (2002) A note on modeling consumer reactions to a crisis: The case of the mad cow disease. Internat. J. Res. Marketing 19(1):91–100.CrossrefGoogle Scholar
  • Polinsky AM, Shavell S (2010) The uneasy case for product liability. Harvard Law Rev. 123:1437–2096.Google Scholar
  • Rosen S (1974) Hedonic prices and implicit markets: Product differentiation in pure competition. J. Political Econom. 82(1):34–55.CrossrefGoogle Scholar
  • Sawcer SJ, Yuill GM, Esmonde TFG, Estibeiro P, Ironside JW, Bell JE, Will RG et al. (1993) Creutzfeldt-Jakob disease in an individual occupationally exposed to BSE. The Lancet 341(8845):642.Google Scholar
  • Schlenker W, Villas-Boas SB (2009) Consumer and market responses to mad cow disease. Amer. J. Agricultural Econom. 91(4):1140–1152.CrossrefGoogle Scholar
  • Setbon M, Raude J, Fischler C, Flahault A (2005) Risk perception of the “mad cow disease” in France: Determinants and consequences. Risk Analysis: Internat. J. 25(4):813–826.CrossrefGoogle Scholar
  • Siomkos GJ, Kurzbard G (1994) The hidden crisis in product-harm crisis management. Eur. J. Marketing 28(2):30–41.CrossrefGoogle Scholar
  • Smith PE, Zeidler M, Ironside JW, Estibeiro P, Moss TH (1995) Creutzfeldt-Jakob disease in a dairy farmer. The Lancet 46(8979):898.Google Scholar
  • Wolfer B (2004) Une décision sous influence: l’interdiction des farines. Dossiers l’Environnement l’INRA 28:136–148.Google Scholar
  • Zhao Y, Zhao Y, Helsen K (2011) Consumer learning in a turbulent market environment: Modeling consumer choice dynamics after a product-harm crisis. J. Marketing Res. 48(2):255–267.CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.