How Should Time Estimates Be Structured to Increase Customer Satisfaction?

Published Online:https://doi.org/10.1287/mnsc.2023.00137

References

  • André Q (2016) distBuilder. Zenodo, https://doi.org/10.5281/zenodo.166736.Google Scholar
  • Dieckmann NF, Robert M, Slovic P (2010) The effects of presenting imprecise probabilities in intelligence forecasts. Risk Anal. Internat. J. 30(6):987–1001.CrossrefGoogle Scholar
  • Donnelly K, Compiani G, Evers ER (2022) Time periods feel longer when they span more category boundaries: Evidence from the laboratory and the field. J. Marketing Res. 59(4):821–839.CrossrefGoogle Scholar
  • Du N, Budescu DV, Shelly MK, Omer TC (2011) The appeal of vague financial forecasts. Organ. Behav. Human Decision Processes 114(2):179–189.CrossrefGoogle Scholar
  • Gaertig C, Simmons JP (2018) Do people inherently dislike uncertain advice? Psych. Sci. 29(4):504–520.CrossrefGoogle Scholar
  • Gaertig C, Simmons JP (2023) Are people more or less likely to follow advice that is accompanied by a confidence interval? J. Experiment. Psych. Gen. 152(7):2008–2025.CrossrefGoogle Scholar
  • Grice HP (1975) Logic and conversation. Speech Acts (Brill, Leiden, Netherlands), 41–58.CrossrefGoogle Scholar
  • Hayward MLA, Fitza MA (2017) Pseudo-precision? Precise forecasts and impression management in managerial earnings forecasts. Acad. Management J. 60(3):1094–1116.CrossrefGoogle Scholar
  • Howe LC, MacInnis B, Krosnick JA, Markowitz EM, Socolow R (2019) Acknowledging uncertainty impacts public acceptance of climate scientists’ predictions. Nature Climate Change 9(11):863–867.CrossrefGoogle Scholar
  • Hu B, Simmons JP (2024) Different methods elicit different belief distributions. J. Experiment. Psych. General. Advance online publication, https://doi.org/10.1037/xge0001655.CrossrefGoogle Scholar
  • Jerez-Fernandez A, Angulo AN, Oppenheimer DM (2014) Show me the numbers: Precision as a cue to others’ confidence. Psych. Sci. 25(2):633–635.CrossrefGoogle Scholar
  • Joslyn SL, LeClerc JE (2012) Uncertainty forecasts improve weather-related decisions and attenuate the effects of forecast error. J. Experiment. Psych. Appl. 18(1):126.CrossrefGoogle Scholar
  • LeBoeuf RA (2006) Discount rates for time vs. dates: The sensitivity of discounting to time-interval description. J. Marketing Res. 43(1):59–72.CrossrefGoogle Scholar
  • LeBoeuf RA, Shafir E (2009) Anchoring on the “here” and “now” in time and distance judgments. J. Experiment. Psych. Learn. Memory Cognition 35(1):81.CrossrefGoogle Scholar
  • Munichor N, LeBoeuf RA (2018) The influence of time-interval descriptions on goal-pursuit decisions. J. Marketing Res. 55(2):291–303.CrossrefGoogle Scholar
  • Pena‐Marin J, Wu R (2019) Disconfirming expectations: Incorrect imprecise (vs. precise) estimates increase source trustworthiness and consumer loyalty. J. Consumer Psych. 29(4):623–641.CrossrefGoogle Scholar
  • Price PC, Stone ER (2004) Intuitive evaluation of likelihood judgment producers: Evidence for a confidence heuristic. J. Behav. Decision Making 17(1):39–57.CrossrefGoogle Scholar
  • Radzevick JR, Moore DA (2011) Competing to be certain (but wrong): Market dynamics and excessive confidence in judgment. Management Sci. 57(1):93–106.LinkGoogle Scholar
  • Sah S, Moore DA, MacCoun RJ (2013) Cheap talk and credibility: The consequences of confidence and accuracy on advisor credibility and persuasiveness. Organ. Behav. Human Decision Processes 121(2):246–255.CrossrefGoogle Scholar
  • Teigen KH, Nikolaisen MI (2009) Incorrect estimates and false reports: How framing modifies truth. Thinking Reasoning 15(3):268–293.CrossrefGoogle Scholar
  • Tenney ER, Spellman BA, MacCoun RJ (2008) The benefits of knowing what you know (and what you don’t): How calibration affects credibility. J. Experiment. Soc. Psych. 44(5):1368–1375.CrossrefGoogle Scholar
  • Thomas M, Simon DH, Kadiyali V (2010) The price precision effect: Evidence from laboratory and market data. Marketing Sci. 29(1):175–190.LinkGoogle Scholar
  • Tonietto GN, Malkoc SA, Nowlis SM (2019) When an hour feels shorter: Future boundary tasks alter consumption by contracting time. J. Consumer Res. 45(5):1085–1102.CrossrefGoogle Scholar
  • Tu Y, Soman D (2014) The categorization of time and its impact on task initiation. J. Consumer Res. 41(3):810–822.CrossrefGoogle Scholar
  • Van Der Bles AM, van der Linden S, Freeman ALJ, Spiegelhalter DJ (2020) The effects of communicating uncertainty on public trust in facts and numbers. Proc. Natl. Acad. Sci. USA 117(14):7672–7683.CrossrefGoogle Scholar
  • Xie G, Kronrod A (2012) Is the devil in the details? The signaling effect of numerical precision in environmental advertising claims. J. Advert. 41(4):103–117.CrossrefGoogle Scholar
  • Yaniv I, Foster DP (1995) Graininess of judgment under uncertainty: An accuracy-informativeness trade-off. J. Experiment. Psych. General 124(4):424.CrossrefGoogle Scholar
  • Zhang YC, Schwarz N (2012) How and why 1 year differs from 365 days: A conversational logic analysis of inferences from the granularity of quantitative expressions. J. Consumer Res. 39(2):248–259.CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.