The Pitfalls of Review Solicitation: Evidence from a Natural Experiment on TripAdvisor
References
- (2009) Mostly Harmless Econometrics: An Empiricist’s Companion (Princeton University Press, Princeton, NJ).Crossref, Google Scholar
- (2017) Understanding and overcoming biases in online review systems. Decision Support Systems 97:23–30.Crossref, Google Scholar
- (2015) Aging, empathy, and prosociality. J. Gerontology B Psych. Sci. Soc. Sci. 70(2):213–222.Crossref, Google Scholar
- (2003) Latent dirichlet allocation. J. Machine Learn. Res. 3(Jan):993–1022.Google Scholar
- (2018) Stimulating online reviews by combining financial incentives and social norms. Management Sci. 64(5):2065–2082.Link, Google Scholar
- (2015) A dollar for your thoughts: Feedback-conditional rebates on eBay. Management Sci. 61(9):2052–2063.Link, Google Scholar
- (2015) Avoiding the dark side of positive online consumer reviews: Enhancing reviews’ usefulness for high risk-averse travelers. J. Bus. Res. 68(9):1829–1835.Crossref, Google Scholar
- (2013) Temporal contiguity and negativity bias in the impact of online word of mouth. J. Marketing Res. 50(4):463–476.Crossref, Google Scholar
- (2010) Social comparisons and contributions to online communities: A field experiment on Movielens. Amer. Econom. Rev. 100(4):1358–1398.Crossref, Google Scholar
- (2006) The effect of word of mouth on sales: Online book reviews. J. Marketing Res. 43(3):345–354.Crossref, Google Scholar
- (2014) Empathy: Gender effects in brain and behavior. Neurosci. Biobehav. Rev. 46:604–627.Crossref, Google Scholar
- (2008) Do online reviews matter?—An empirical investigation of panel data. Decision Support Systems 45(4):1007–1016.Crossref, Google Scholar
- (2008) Differences in the economic decisions of men and women: Experimental evidence. Plott CR, Smith VL, eds. Handbook of Experimental Economics Results (Elsevier, Amsterdam), 509–519.Google Scholar
- (2018) Which online reviews do consumers find most helpful? A multi-method investigation. Decision Support Systems 113(9):32–42.Crossref, Google Scholar
- (2013) Toward effective online review systems in the Chinese context: A cross-cultural empirical study. Electronic Commerce Res. Appl. 12(3):208–220.Crossref, Google Scholar
- (2021) Two-stage differences in differences. Accessed March, 2023, https://jrgcmu.github.io/2sdd_current.pdf.Google Scholar
- (2023) Chatgpt outperforms crowd-workers for text-annotation tasks. Preprint, submitted March 27, https://arxiv.org/abs/2303.15056.Google Scholar
- (2014) “Popularity effect” in user-generated content: Evidence from online product reviews. Inform. Systems Res. 25(2):222–238.Link, Google Scholar
- (2004) Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? J. Interactive Marketing 18(1):38–52.Crossref, Google Scholar
- (2001) Culture’s Consequences: Comparing Values, Behaviors, Institutions and Organizations Across Nations (Sage, Thousand Oaks, CA).Google Scholar
- (2017) Social network integration and user content generation: Evidence from natural experiments. Management Inform. Systems Quart. 41(4):1035–1058.Crossref, Google Scholar
- (2020) Online review solicitations reduce extremity bias in online review distributions and increase their representativeness. Management Sci. 67(7):3985–4642.Google Scholar
- (2015) Cultures in community question answering. Yesilada Y, Farzan R, Houben GJ, eds. Proc. 26th ACM Conf. Hypertext Social Media (Association for Computing Machinery, New York), 175–184.Google Scholar
- (2020) Do online friends bring out the best in US? The effect of friend contributions on online review provision. Inform. Systems Res. 31(4):1322–1336.Link, Google Scholar
- (2018) Extrinsic vs. intrinsic rewards for contributing reviews in an online platform. Inform. Systems Res. 29(4):871–892.Link, Google Scholar
- (2019) The paradox of (dis) trust in sponsorship disclosure: The characteristics and effects of sponsored online consumer reviews. Decision Support Systems 116:114–124.Crossref, Google Scholar
- (2019) An empirical study of free product sampling and rating bias. Inform. Systems Res. 30(1):260–275.Link, Google Scholar
- (2019) Organic vs. solicited hotel TripAdvisor reviews: Measuring their respective characteristics. Cornell Hospital Quart. 60(4):370–377.Crossref, Google Scholar
- (2012) User generated content vs. advertising: Do consumers trust the word of others over advertisers. Elon J. Undergraduate Res. Comm. 3(1):14–22.Google Scholar
- (2018) “Please write a (great) online review for my hotel!” Guests’ reactions to solicited reviews. J. Vacation Marketing 24(2):148–158.Crossref, Google Scholar
- (2014) Promotional reviews: An empirical investigation of online review manipulation. Amer. Econom. Rev. 104(8):2421–2455.Crossref, Google Scholar
- (2011) Optimizing semantic coherence in topic models. Proc. Conf. Empirical Methods Natural Language Processing, 262–272.Google Scholar
- (2018) Is product sampling good for brands’ online word of mouth? Proc. Internat. Conf. Inform. Systems.Google Scholar
- (2013) Social influence bias: A randomized experiment. Science 341(6146):647–651.Crossref, Google Scholar
- (2010) What makes a helpful online review? A study of customer reviews on amazon.com. Management Inform. Systems Quart. 34(1):185–200.Crossref, Google Scholar
- (2020) Local consumer review survey 2020. BrightLocal (December 9), https://www.brightlocal.com/research/local-consumer-review-survey/.Google Scholar
- (2018) Incentivized reviews: Promising the moon for a few stars. J. Retailing Consumer Service 41:288–295.Crossref, Google Scholar
- (2017) Online reputation management: Estimating the impact of management responses on consumer reviews. Marketing Sci. 36(5):645–665.Link, Google Scholar
- Pu J, Kwark Y, Han SP, Ye Q, Gu B (2023) Uncertainty reduction vs. reciprocity: Understanding the effect of a platform-initiated reviewer incentive program on regular ratings. Inform. Systems Res., ePub ahead of print November 7, https://doi.org/10.1287/isre.2019.0176.Google Scholar
- (2020) Financial incentives dampen altruism in online prosocial contributions: A study of online reviews. Inform. Systems Res. 31(4):1361–1375.Link, Google Scholar
- ReviewTrackers (2022) Online reviews statistics and trends: A 2022 report. ReviewTrackers (January 9), https://www.reviewtrackers.com/reports/online-reviews-survey/.Google Scholar
- (2013) The structural topic model and applied social science. Proc. Adv. Neural Inform. Processing Systems Workshop Topic Models Computat. Appl. Evaluation, 1–20.Google Scholar
- (2014) Structural topic models for open‐ended survey responses. Amer. J. Polical Sci. 58(4):1064–1082.Crossref, Google Scholar
- (2016) The effect of electronic word of mouth on sales: A meta-analytic review of platform, product, and metric factors. J. Marketing Res. 53(3):297–318.Crossref, Google Scholar
- (2012) Perceived helpfulness of online consumer reviews: The role of message content and style. J. Consumer Behav. 11(3):234–243.Crossref, Google Scholar
- (2015) Competing for attention: An empirical study of online reviewers’ strategic behavior. Management Inform. Systems Quart. 39(3):683–696.Crossref, Google Scholar
- (2012) Does paying for online product reviews pay off? The effects of monetary incentives on content creators and consumers. Adv. Consumer Res. 40:228–231.Google Scholar
- (1998) Word-of-mouth communications: A motivational analysis. Adv. Consumer Res. 25:527–531.Google Scholar
- (2012) Greater emotional empathy and prosocial behavior in late life. Emotion 12(5):1129–1140.Crossref, Google Scholar
- (2023) Chatgpt-4 outperforms experts and crowd workers in annotating political twitter messages with zero-shot learning. Preprint, submitted April 13, https://arxiv.org/abs/2304.06588.Google Scholar
- TripAdvisor (2017) Key insights from “using guest reviews to pave the path to greater engagement.” Accessed March 2023, https://www.tripadvisor.com/TripAdvisorInsights/w842.Google Scholar
- (2012) Bonus, disclosure, and choice: What motivates the creation of high-quality paid reviews? Proc. Internat. Conf. Inform. Systems.Google Scholar
- (2016) On monetary incentives, online product reviews, and sales. Proc. Internat. Conf. Inform. Systems.Google Scholar
- (2019) Production of online word‐of‐mouth: Peer effects and the moderation of user characteristics. Production Oper. Management 28(7):1621–1640.Crossref, Google Scholar
- (2016) Research note—When do consumers value positive vs. negative reviews? An empirical investigation of confirmation bias in online word of mouth. Inform. Systems Res. 27(1):131–144.Link, Google Scholar
- (2022) When paying for reviews pays off: The case of performance-contingent monetary rewards. Management Inform. Systems Quart. 46(1):609–626.Crossref, Google Scholar
- (2010) Impact of online consumer reviews on sales: The moderating role of product and consumer characteristics. J. Marketing 74(2):133–148.Crossref, Google Scholar

