Optimal Partition for a Multi-Type Queueing System
References
- [1] (2008) Service competition with general queueing facilities. Oper. Res. 56(4):827–849.Link, Google Scholar
- [2] (2017) Resource pooling in the presence of failures: Efficiency versus risk. Eur. J. Oper. Res. 256(1):230–241.Crossref, Google Scholar
- [3] (2009) Priority assignment under imperfect information on customer type identities. Manufacturing Service Oper. Management 11(4):674–693.Link, Google Scholar
- [4] (1985) K competing queues with geometric service requirements and linear costs: The μc-rule is always optimal. Systems Control Lett. 6(3):173–180.Crossref, Google Scholar
- [5] (2004) Convex Optimization (Cambridge University Press, Cambridge, UK).Crossref, Google Scholar
- [6] (2021) To pool or not to pool: Queueing design for large-scale service systems. Oper. Res. 69(6):1866–1885.Link, Google Scholar
- [7] (1961) Queues, Monographs on Statistics and Applied Probability, vol. 2 (Springer, Dordrecht, Netherlands).Google Scholar
- [8] (2017) Optimal resource capacity management for stochastic networks. Oper. Res. 65(1):221–241.Link, Google Scholar
- [9] (2005) Optimal state-free, size-aware dispatching for heterogeneous M/G/-type systems. Performance Evaluation 62(1–4):475–492.Crossref, Google Scholar
- [10] (2013) Probability Models (Springer, London).Crossref, Google Scholar
- [11] (2009) Surprising results on task assignment in server farms with high-variability workloads. Proc. Eleventh Internat. Joint Conf. Measurement Model. Comput. Systems SIGMETRICS ‘09 (Association for Computing Machinery, New York), 287–298.Google Scholar
- [12] (2019) Delay-minimizing capacity allocation in an infinite server-queueing system. Stochastic Systems 9(1):27–46.Link, Google Scholar
- [13] (2015) Optimal service-capacity allocation in a loss system. Naval Res. Logist. 62(2):81–97.Crossref, Google Scholar
- [14] (1989) Further results for dynamic scheduling of multiclass G/G/1 queues. J. Appl. Probab. 26(3):595–603.Crossref, Google Scholar
- [15] (2009) Partitioning of servers in queueing systems during rush hour. Manufacturing Service Oper. Management 11(3):416–428.Link, Google Scholar
- [16] (2007) Allocation of jobs and identical resources with two pooling centers. Queueing Systems 55(3):179–194.Crossref, Google Scholar
- [17] (2004) Modeling the impact of merging capacity in production-inventory systems. Management Sci. 50(8):1082–1094.Link, Google Scholar
- [18] (2008) Analysis of the impact of team-based organizations in call center management. Management Sci. 54(2):400–414.Link, Google Scholar
- [19] (1976): Computer Applications, Queueing Systems, vol. 2 (Wiley, Hoboken, NJ).Google Scholar
- [20] (1998) On pooling in queueing networks. Management Sci. 44(7):971–981.Link, Google Scholar
- [21] (2004) Scheduling flexible servers with convex delay costs: Heavy-traffic optimality of the generalized cμ-rule. Oper. Res. 52(6):836–855.Link, Google Scholar
- [22] (2017) Evaluating Erlang C and Erlang A models for staff optimization: A case study in an airline call center. 2017 IEEE Internat. Conf. Indust. Engrg. Engrg. Management IEEM (IEEE, Piscataway, NJ), 1–5.Google Scholar
- [23] (2012) Patient streaming as a mechanism for improving responsiveness in emergency departments. Oper. Res. 60(5):1080–1097.Link, Google Scholar
- [24] (2000) Empirical analysis of a call center. Technical report, Technion, Haifa, Israel.Google Scholar
- [25] (1981) Resource sharing for efficiency in traffic systems. Bell System Tech. J. 60(1):39–55.Crossref, Google Scholar
- [26] (2021) Pooled vs. dedicated queues when customers are delay-sensitive. Management Sci. 67(6):3785–3802.Link, Google Scholar
- [27] (1995) Dynamic scheduling with convex delay costs: The generalized cμ rule. Ann. Appl. Probab. 5(3):809–833.Crossref, Google Scholar
- [28] (1999) Partitioning customers into service groups. Management Sci. 45(11):1579–1592.Link, Google Scholar
- [29] (2006) The waiting time distribution of a Pareto service self-similar queuing model for wireless network nodes. 2006 Internat. Conf. Wireless Commun. Networking Mobile Comput. (IEEE, Piscataway, NJ), 1–3.Google Scholar
- [30] (2015) Capacity sharing and cost allocation among independent firms with congestion. Production Oper. Management 24(8):1285–1310.Crossref, Google Scholar

