Are Reservations Recommended?
Published Online:28 Feb 2012https://doi.org/10.1287/msom.1110.0360
References
- Restaurant revenue management. Oper. Res. (2003) 51:472–486Link, Google Scholar
- Matching Supply with Demand (2009) 2nd ed.(Irwin McGraw-Hill, New York) Google Scholar
- Saving seats for strategic customers. (2011) . Working paper, Northwestern University, Evanston, ILGoogle Scholar
- Table for 2? Get ready to wait in line. New York Times (2010) June 8). http://www.nytimes.com/2010/06/09/dining/09reservations.htmlGoogle Scholar
- An economic guide to ticket pricing in the entertainment industry. Louvain Econom. Rev. (2000) 66:167–192Google Scholar
- Advance-purchase discounts and price discrimination in competitive markets. J. Political Econom. (1998) 106:395–422Crossref, Google Scholar
- Note: The newsvendor model with endogenous demand. Management Sci. (2001) 47:1488–1497Link, Google Scholar
- Buying frenzies and seller-induced excess demand. RAND J. Econom. (1995) 26:331–342Crossref, Google Scholar
- Competition over price and service rate when demand is stochastic: A strategic analysis. RAND J. Econom. (1995) 26:148–162Crossref, Google Scholar
- American express plan cuts restaurant no-shows. New York Times (1996) January 31):3Section CGoogle Scholar
- At Your Service: A Hands-On Guide to the Professional Dining Room (2005) (John Wiley & Sons, Hoboken, NJ) Google Scholar
- Frustrated restaurateurs reserve right to charge fees for no-shows. Nation's Restaurant News (2009) April 19). http://nrn.com/article/frustrated-restaurateurs-reserve-rights-charge-fees-no-showsGoogle Scholar
- Appointment scheduling in healthcare: Challenges and opportunities. IIE Trans. (2008) 40:800–819Crossref, Google Scholar
- Strategically seeking service: How competition can generate poisson arrivals. Manufacturing Service Operations Management (2004) 6:23–40Link, Google Scholar
- Dynamic scheduling of outpatient appointments under patient no-shows and cancellations. Manufacturing Service Oper. Management (2010) 12:347–364Link, Google Scholar
- Side dish. Riverfront Times (2001) May 2). http://www.riverfronttimes.com/2011-05-02/restaurants/side-dish/Google Scholar
- A stochastic overbooking model for outpatient clinical scheduling with no-shows. IIE Trans. (2008) 40:820–837Crossref, Google Scholar
- Consumer-Driven Demand and Operations Management Models (2009) (Springer, New York) Google Scholar
- Reservations: Customer insurance in the marketing of capacity. Marketing Sci. (1989) 8:248–264Link, Google Scholar
- Scheduling doctors' appointments: Optimal and empirically-based heuristic policies. IIE Trans. (2003) 35:295–307Crossref, Google Scholar
- , Randolph W. H. Managing patient appointments in primary care. Patient Flow: Reducing Delay in Healthcare Delivery (2006) (Springer, New York) 123–150Crossref, Google Scholar
- Stochastic Orders and Their Applications (1994) (Academic Press, San Diego) Google Scholar
- , Barton A. W., Wensley R. Service marketing and management: Capacity as a strategic marketing variable. The Handbook of Marketing (2002) (Sage Publications, Thousand Oaks, CA) 484–512Crossref, Google Scholar
- Advance-selling as a competitive marketing tool. Internat. J. Res. Marketing (2005) 22:351–373Crossref, Google Scholar
- Behind the business of Grant Achatz's Next restaurant. Chicago Magazine (2011) May). http://www.chicagomag.com/Chicago-Magazine/May-2011/Behind-the-Business-of-Grant-Achatzs-Next-Restaurant/Google Scholar
- The Culinary Institute of AmericaRemarkable Service (2001) (John Wiley & Sons, Hoboken, NJ) Google Scholar
- Restaurant profitability management: The evolution of restaurant revenue management. Cornell Hospitality Quart. (2010) 51:308–322Crossref, Google Scholar
- Wonder why you're simmering? Turnover, atmosphere shape policies on making diners wait. Washington Post (2003) July 27):F5Google Scholar
- In Chicago, the chef Grant Achatz is selling tickets to his new restaurant. New York Times (2010) May 4). http://www.nytimes.com/2010/05/05/dining/05achatz.htmlGoogle Scholar
- Electronic tickets, smart cards, and online payments: When and how to advance sell. Marketing Sci. (2001) 20:219–243Link, Google Scholar

