Information Hang-overs in Healthcare Service Systems
Published Online:13 Apr 2012https://doi.org/10.1287/msom.1120.0381
References
- Initiative to improve mammogram interpretation. Permanente J. (2004) 8(2):12–18Google Scholar
- Research commentary—The digital transformation of healthcare: Current status and the road ahead. Inform. Systems Res. (2010) 21(4):796–809Link, Google Scholar
- American College of Radiology (ACR) ACR practice guideline for the performance of screening and diagnostic mammography. (2008) . http://www.radrounds.com/page/acr-practice-guidelinesGoogle Scholar
- On the role of RIS/PACS in healthcare: An empirical study. Proc. 42nd Hawaii Internat. Conf. System Sci. (2009a) (IEEE Computer Society, Washington, DC) Google Scholar
- An empirical investigation of the value of integrating enterprise information systems: The case of medical imaging informatics. J. Management Inform. Systems (2009b) 26(2):43–68Crossref, Google Scholar
- The evolution of research on information systems: A fiftieth-year survey of the literature in management science. Management Sci. (2004) 50(3):281–298Link, Google Scholar
- The productivity paradox of information technology. Commun. ACM (1993) 36(12):67–77Crossref, Google Scholar
- Paradox lost? Firm-level evidence on the returns to information systems spending. Management Sci. (1996) 42(4):541–559Link, Google Scholar
- Information technology and productivity: A review of the literature. Adv. in Comput. (1996) 43:179–214Crossref, Google Scholar
- Commonalities in business processes: Models and issues. Management Sci. (1996) 42(5):768–782Link, Google Scholar
- Radiology is streamlining. Health Imaging & IT (2006) August 6)). http://www.healthimaging.com/index.php?option=com_articles&view=article&id=4719Google Scholar
- Order lead-time improvement following enterprise information technology implementation: An empirical study. MIS Quart. (2006) 30(3):643–660Crossref, Google Scholar
- Information technology and economic performance: A critical review of the empirical evidence. ACM Comput. Surveys (2000) 35(1):1–28Crossref, Google Scholar
- The operational analysis of queueing network models. Comput. Surveys (1978) 10(3):225–261Crossref, Google Scholar
- Completing the loops. Interfaces (1995) 25(3):42–57Link, Google Scholar
- Information technology payoff in the health care industry: A longitudinal study. J. Management Inform. Systems (2000) 16(4):41–68Crossref, Google Scholar
- International dimensions of productivity paradox. Commun. ACM (1998) 41(8):56–62Crossref, Google Scholar
- Substitution of information technology for other factors of production: A firm-level analysis. Management Sci. (1997) 43(12):1660–1675Link, Google Scholar
- On the impact of analyzing customer information and prioritizing in a service system. Decision Support Systems (2011) 51(4):875–883Crossref, Google Scholar
- Division of labor in medical office practices. Manufacturing Service Oper. Management (2009) 11(3):525–537Link, Google Scholar
- Cost of PACS and computed radiography in the United States. Radiology (1998) 208(2):554–555Crossref, Google Scholar
- Managing patient service in a diagnostic medical facility. Oper. Res. (2006) 54(1):11–25Link, Google Scholar
- Staffing and routing in a two-tier call center. Internat. J. Oper. Res. (2005) 1(1–2):8–29Crossref, Google Scholar
- Preanesthesia clinics, information management, and operating room delays: Results of a survey of practicing anesthesiologists. Anesthesia and Analgesia (2007) 104(3):615–618Crossref, Google Scholar
- Investment in enterprise resource planning: Business impact and productivity measures. J. Management Inform. Systems (2002) 19(1):71–98Crossref, Google Scholar
- A queueing analysis of priority-based scheduling rules for a single-stage manufacturing system with repair. IIE Trans. (1994) 26(4):80–86Crossref, Google Scholar
- Operations management in the information economy: Information products, processes, and chains. J. Oper. Management (2007) 25(2):438–453Crossref, Google Scholar
- How Kaiser Permanente went paperless. BusinessWeek.com (2009) April 7). http://www.businessweek.com/technology/content/apr2009/tc2009047_562738Google Scholar
- Tech stimulus: $20B for health care records. ZDNet.com (2009) January 26). http://www.zdnet.com/blog/government/tech-stimulus-20b-for-health-care-records/4300Google Scholar
- Analyzing the differential impact of radiology information systems across radiology modalities. J. Amer. College of Radiology (2009) 6(20):705–714Crossref, Google Scholar
- The hang-over effect in information-intensive service systems. Proc. 43rd Hawaii Internat. Conf. System Sci. (2010) (IEEE Computer Society, Washington, DC) Crossref, Google Scholar
- Information technology and its impact on productivity: Firm-level evidence from government and private data sources 1977–1993. Canadian J. Econom. (1999) 32(2):335–362Crossref, Google Scholar
- Incentives for quality through endogenous routing. Manufacturing Service Oper. Management (2009) 11(2):254–273Link, Google Scholar
- The impact of enterprise information technology adoption on operational performance: An empirical investigation. Production Oper. Management (2002) 11(1):1–21Google Scholar
- Pharmacy Service Improvement at CVS (2005) (Harvard Business School Press, Boston) Google Scholar
- 10 ways to work smarter. Medical Econom. (2004) 81(22):36–38Google Scholar
- Productivity of information systems in the health-care industry. Inform. Systems Res. (2000) 11(1):83–92Link, Google Scholar
- Business value of information technology: A study of electronic data interchange. MIS Quart. (1995) 19(2):137–156Crossref, Google Scholar
- Specialization, teamwork, and production efficiency. Internat. J. Production Econom. (2000) 67(3):205–218Crossref, Google Scholar
- Workflow optimization: Current trends and future directions. J. Digital Imaging (2002) 15(3):141–152Crossref, Google Scholar
- Anesthesia information management systems for the office practitioner. (2011) . Bulletin report, Institute for Safety in Office-Based Surgery, Boston. Accessed March 1, 2012, http://isobsurgery.org/?page_id=195Google Scholar
- Unitary manufacturing cell design with random product feedback flow. IIE Trans. (1985) 17(2):188–193Crossref, Google Scholar
- The effects of task and information asymmetry on business process design. Internat. J. Production Econom. (1997) 50(2–3):117–128Crossref, Google Scholar
- Gatekeepers and referrals in services. Management Sci. (2003) 49(7):839–856Link, Google Scholar
- Ten filmless years and ten lessons: A tenth anniversary retrospective from the Baltimore VA Medical Center. J. Amer. College of Radiology (2004) 1(11):824–833Crossref, Google Scholar
- Missing clinical information during primary care visits. J. Amer. Medical Assoc. (2005) 293(5):565–571Crossref, Google Scholar
- Saving time, improving satisfaction: The impact of a digital radiology system on physician workflow and system efficiency. J. Healthcare Inform. Management (2006) 20(2):123–131Google Scholar
- Economic scene; Information technology may have been what cured low service-sector productivity. New York Times (2004) February 12). http://www.nytimes.com/2004/02/12/business/economic-scene-information-technology-may-have-been-what-cured-low-service.html?pagewanted=all&src=pmGoogle Scholar

