Incentive-Compatible Revenue Management in Queueing Systems: Optimal Strategic Delay

Published Online:https://doi.org/10.1287/msom.2013.0449

References

  • Afèche P. Incentive-compatible revenue management in queueing systems: Optimal strategic idleness and other delay tactics. (2004) . Working paper, University of Toronto, TorontoGoogle Scholar
  • Afèche P. Revenue management and delay tactics under competition and customer choice. (2008) Presentation, Manufacturing and Service Operations Management ConferenceJune 5(University of Maryland, College Park, MD) Google Scholar
  • Afèche P, Mendelson H. Pricing and priority auctions in queueing systems with a generalized delay cost structure. Management Sci. (2004) 50(7):869–882LinkGoogle Scholar
  • Afèche P, Pavlin M. Optimal price-lead time menus for queues with customer choice: Priorities, pooling and strategic delay. (2011) . Working paper, University of Toronto, TorontoGoogle Scholar
  • Allon G, Federgruen A. Competition in service industries with segmented markets. Management Sci. (2009) 55(4):619–634LinkGoogle Scholar
  • Ata TL, Olsen M. Congestion-based leadtime quotation and pricing for revenue maximization with heterogeneous customers. Queueing Systems (2013) 73(1):35–78CrossrefGoogle Scholar
  • Boyaci T, Ray S. Product differentiation and capacity cost interaction in time and price sensitive markets. Manufacturing Service Oper. Management (2003) 5(1):18–36LinkGoogle Scholar
  • Çelik S, Maglaras C. Dynamic pricing and lead-time quotation for a multiclass make-to-order queue. Management Sci. (2008) 54(6):1132–1146LinkGoogle Scholar
  • Coffman EG, Mitrani I. A characterization of waiting time performance realizable by single-server queues. Oper. Res. (1980) 28(3):810–821LinkGoogle Scholar
  • Cui T, Chen Y, Shen ZM. Revenue-maximizing pricing, scheduling, and probabilistic admission control for queues under information asymmetry. (2012) . Working paper, University of California, Berkeley, BerkeleyGoogle Scholar
  • Debo L, Toktay LB, Van Wassenhove LN. Queuing for expert services. Management Sci. (2008) 54(8):1497–1512LinkGoogle Scholar
  • Federgruen A, Groenevelt H. Characterization and optimization of achievable performance in general queueing systems. Oper. Res. (1988) 36(5):733–741LinkGoogle Scholar
  • Hassin R, Haviv M. To Queue or Not to Queue (2003) (Kluwer, Boston) CrossrefGoogle Scholar
  • Hopp WJ, Iravani SMR, Yuen GY. Operations systems with discretionary task completion. Management Sci. (2007) 53(1):61–77LinkGoogle Scholar
  • Hsu VN, Xu SH, Jukic B. Optimal scheduling and incentive compatible pricing for a service system with quality of service guarantees. Manufacturing Service Oper. Management (2009) 11(3):375–396LinkGoogle Scholar
  • Jayaswal S, Jewkes E, Ray S. Product differentiation and operations strategy in a capacitated environment. Eur. J. Oper. Res. (2011) 210(3):716–728CrossrefGoogle Scholar
  • Kanet JJ, Sridharan V. Scheduling with inserted idle time: Problem taxonomy and literature review. Oper. Res. (2000) 49(1):99–110LinkGoogle Scholar
  • Katta A, Sethuraman J. Pricing strategies and service differentiation in queues—A profit maximization perspective. (2005) . Working paper, Columbia University, New YorkGoogle Scholar
  • Lederer PJ, Li L. Pricing, production, scheduling and delivery-time competition. Oper. Res. (1997) 45(3):407–420LinkGoogle Scholar
  • Maglaras C, Zeevi A, Srikant R, Voulgaris G. Pricing and performance analysis for a system with differentiated services and customer choice. Proc. 41st Annual Allerton Conf. on Communication, Control, and Comput. (2003) Allerton, ILGoogle Scholar
  • Maglaras C, Zeevi A. Pricing and design of differentiated services: Approximate analysis and structural insights. Oper. Res. (2005) 53(2):242–262LinkGoogle Scholar
  • Maglaras C, Yao J, Zeevi A. Revenue maximization in queues via service differentiation. (2013) . Working paper, Columbia University, New YorkGoogle Scholar
  • Mendelson H, Whang S. Optimal incentive-compatible priority pricing for the M/M/1 queue. Oper. Res. (1990) 38(5):870–883LinkGoogle Scholar
  • Mussa M, Rosen S. Monopoly and product quality. J. Econom. Theory (1978) 18(2):301–317CrossrefGoogle Scholar
  • Myerson RB. Optimal auction design. Math. Oper. Res. (1981) 6(1):58–73LinkGoogle Scholar
  • Naor P. On the regulation of queue size by levying tolls. Econometrica (1969) 37(1):15–24CrossrefGoogle Scholar
  • Plambeck E. Optimal leadtime differentiation via diffusion approximations. Oper. Res. (2004) 52(2):213–228LinkGoogle Scholar
  • Rao S, Petersen ER. Optimal pricing of priority services. Oper. Res. (1998) 46(1):46–56LinkGoogle Scholar
  • Rochet J, Chonè P. Ironing, sweeping, and multidimensional screening. Econometrica (1998) 66(4):783–826CrossrefGoogle Scholar
  • Stidham S. Analysis, design and control of queueing systems. Oper. Res. (2002) 50(1):197–216LinkGoogle Scholar
  • Su X, Zenios S. Recipient choice can address the efficiency-equity trade-off in kidney transplantation: A mechanism design model. Management Sci. (2006) 52(11):1647–1660LinkGoogle Scholar
  • Van Mieghem JA. Price and service discrimination in queuing systems: Incentive compatibility of Gcμ scheduling. Management Sci. (2000) 46(9):1249–1267LinkGoogle Scholar
  • Yahalom T, Harrison JM, Kumar S. Designing and pricing incentive compatible grades of service in queueing systems. (2006) . Working Paper, Stanford University, Stanford, CAGoogle Scholar
  • Zhao X, Stecke KE, Prasad A. Lead time and price quotation mode selection: Uniform or differentiated? Production Oper. Management (2012) 21(1):177–193CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.