Time-Based Competition with Benchmark Effects

References

• Allon G, Federgruen A (2007) Competition in service industries. Oper. Res. 55(1):37–55.Link, Google Scholar
• Amaldoss W, He C (2010) Product variety, information advertising and price competition. J. Marketing Res. 47(1):146–156.Crossref, Google Scholar
• Amaldoss W, He C (2013) Pricing prototypical products. Marketing Sci. 32(5):733–752.Link, Google Scholar
• Anderson EW, Sullivan MW (1993) The antecedents and consequences of customer satisfaction for firms. Marketing Sci. 12(2):125–143.Link, Google Scholar
• Blinder AS, Canetti ERD, Lebow DE (1998) Asking About Prices: A New Approach to Understanding Pricing Stickiness (Russell Sage Foundation, New York).Google Scholar
• Cachon GP, Harker PT (2002) Competition and outsourcing with scale economies. Management Sci. 48(10):1314–1333.Link, Google Scholar
• Cadotte ER, Woodruff RB, Jenkins RL (1987) Expectations and norms in models of consumer satisfaction. J. Marketing Res. 24(3):305–314.Crossref, Google Scholar
• Chen Y, Riordan MH (2007) Price and variety in the spokes model. Econom. J. 117(522):897–921.Google Scholar
• De Vany AS, Saving TR (1983) The economics of quality. J. Political Econom. 91(6):979–1000.Crossref, Google Scholar
• Erdem T, Mayhew G, Sun B (2001) Understanding reference-price shoppers: A within- and cross-category analysis. J. Marketing Res. 38(4):445–457.Crossref, Google Scholar
• Fudenberg D, Tirole J (1991) Game Theory (MIT Press, Cambridge, MA).Google Scholar
• Gans N (2002) Customer loyalty and supplier quality competition. Management Sci. 48(2):207–221.Link, Google Scholar
• Gaur V, Park YH (2007) Asymmetric consumer learning and inventory competition. Management Sci. 53(2):227–240.Link, Google Scholar
• Hall J, Porteus E (2000) Customer service competition in capacitated systems. Manufacturing Service Oper. Management 2(2):144–165.Link, Google Scholar
• Hassin R, Haviv M (2003) To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (Kluwer Academic Publishers, Norwell, MA).Crossref, Google Scholar
• Heidhues P, Koszegi B (2008) Competition and price variation when consumers are loss averse. Amer. Econom. Rev. 98(4):1245–1268.Crossref, Google Scholar
• Helson H (1964) Adaptation-Level Theory: An Experimental and Systematic Approach to Behavior (Harper and Row, New York).Google Scholar
• Ho TH, Zheng YS (2004) Setting customer expectation in service delivery: An integrated marketing-operations perspective. Management Sci. 50(4):479–488.Link, Google Scholar
• Kahneman D, Tversky A (1979) Prospect theory: An analysis of decision under risk. Econometrica 47(2):263–292.Crossref, Google Scholar
• Kalai E, Kamien MI, Rubinovitch M (1992) Optimal service speeds in a competitive environment. Management Sci. 38(8):1154–1163.Link, Google Scholar
• Koszegi B, Rabin M (2006) A model of reference-dependent preferences. Quart. J. Econom. 121(4):1133–1165.Crossref, Google Scholar
• Leclerc F, Schmitt BH, Dube L (1995) Waiting time and decision making: Is time like money? J. Consumer Res. 22(1):110–119.Crossref, Google Scholar
• Lin J-H, Lee T-R, Jen W (2008) Assessing asymmetric response effect of behavioral intention to service quality in an integrated psychological decision-making process model of intercity bus passengers: A case of Taiwan. Transportation 35:129–144.Crossref, Google Scholar
• Liu BS, Petruzzi NC, Sudharshan D (2007) A service effort allocation model for assessing customer lifetime value in service marketing. J. Services Marketing 21(1):24–35.Crossref, Google Scholar
• Niedrich RW, Sharma S, Wedell D (2001) Reference price and price perceptions: A comparison of alternative models. J. Consumer Res. 28(3):339–354.Crossref, Google Scholar
• Parasuraman A, Zeithaml VA, Berry L (1985) A conceptual model of service quality and implications for future research. J. Marketing 49(4):41–50.Crossref, Google Scholar
• Png IP, Reitman D (1994) Service time competition. RAND J. Econom. 25(4):619–634.Crossref, Google Scholar
• Popescu I, Wu Y (2007) Dynamic pricing strategies with reference effects. Oper. Res. 55(3):413–429.Link, Google Scholar
• Rajendran KN, Tellis GJ (1994) Contextual and temporal components of reference price. J. Marketing 58(1):22–34.Crossref, Google Scholar
• So KC (2000) Price and time competition for service delivery. Manufacturing Service Oper. Management 2(4):392–409.Link, Google Scholar
• Tversky A, Kahneman D (1991) Loss aversion in riskless choice: A reference-dependent modal. Quart. J. Econom. 106(4):1039–1061.Crossref, Google Scholar
• Wolinsky A (1986) True monopolistic competition as a result of imperfect information. Quart. J. Econom. 101(3):493–511.Crossref, Google Scholar
• Zeithaml VA, Berry LL, Parasuraman A (1993) The nature and determinants of customer expectations of service. J. Acad. Marketing Sci. 21(1):1–12.Crossref, Google Scholar
• Zhou J (2011) Reference dependence and market competition. J. Econom. Management Strategy 20(4):1073–1097.Crossref, Google Scholar