Optimal Dynamic Appointment Scheduling of Base and Surge Capacity

References

• Ahmadi-Javid A, Jalali Z, Klassen KJ (2017) Outpatient appointment systems in healthcare: A review of optimization studies. Eur. J. Oper. Res. 258(1):3–34.Crossref, Google Scholar
• Cayirli T, Veral E (2003) Outpatient scheduling in healthcare: A review of literature. Production Oper. Management 12(4):519–549.Crossref, Google Scholar
• Centers for Medicare and Medicaid Services (CMS) (2016) Bundled payments for care improvement (BCPI) initiative. Accessed July 8, 2016, https://innovation.cms.gov/initiatives/bundled-payments/.Google Scholar
• Centers for Medicare and Medicaid Services (CMS) (2017) National average heart failure readmission rate. Accessed December 4, 2017, https://data.medicare.gov/Hospital-Compare/Hospital-Returns-National/cvcs-xecj.Google Scholar
• Daggy J, Lawley M, Willis D, Thayer D, Suelzer C, DeLaurentis P-C, Turkcan A, Chakraborty S, Sands L (2010) Using no-show modeling to improve clinic performance. Health Informatics J. 16(4):246–259.Crossref, Google Scholar
• Delisle DR (2013) Big things come in bundled packages: Implications of bundled payment systems in healthcare reimbursement reform. Amer. J. Med. Quality 28(4):339–344.Crossref, Google Scholar
• Dharmarajan K, Hsieh AF, Lin Z, Bueno H, Ross JS, Horwitz LI, Barreto-Filho JA, et al.. (2013) Diagnoses and timing of 30-day readmissions after hospitalization for heart failure, acute myocardial infarction, or pneumonia. JAMA 309(4):355–363.Crossref, Google Scholar
• Froimson MI, Rana A, White RE, Marshall A, Schutzer SF, Healy WL, Naas P, Daubert G, Iorio R, Parsley B (2013) Bundled payments for care improvement initiative: The next evolution of payment formulations: AAHKS bundled payment task force. J. Arthroplasty 28(8):157–165.Crossref, Google Scholar
• Gupta D, Denton B (2008) Appointment scheduling in healthcare: Challenges and opportunities. IIE Trans. 40(9):800–819.Crossref, Google Scholar
• Helm JE, Alaeddini A, Stauffer JM, Bretthauer KM, Skolarus TA (2016) Reducing hospital readmissions by integrating empirical prediction with resource optimization. Production Oper. Management 25(2):233–257.Crossref, Google Scholar
• Hernandez AF, Greiner MA, Fonarow GC, Hammill BG, Heidenreich PA, Yancy CW, Peterson ED, Curtis LH (2010) Relationship between early physician follow-up and 30-day readmission among Medicare beneficiaries hospitalized for heart failure. JAMA 303(17):1716–1722.Crossref, Google Scholar
• Iorio R, Clair AJ, Inneh IA, Slover JD, Bosco JA, Zuckerman JD (2016) Early results of Medicare’s bundled payment initiative for a 90-day total joint arthroplasty episode of care. J. Arthroplasty 31(2):343–350.Crossref, Google Scholar
• Jackson HA, Walsh B, Abecassis M (2016) A surgeon’s guide to bundled payment models for episodes of care. JAMA Surg. 151(1):3–4.Crossref, Google Scholar
• Kilgore M, Patel HK, Kielhorn A, Maya JF, Sharma P (2017) Economic burden of hospitalizations of Medicare beneficiaries with heart failure. Risk Management Healthcare Policy 10:63–70.Crossref, Google Scholar
• Kim S-H, Cohen MA, Netessine S (2007) Performance contracting in after-sales service supply chains. Management Sci. 53(12):1843–1858.Link, Google Scholar
• Liu N, Ziya S, Kulkarni VG (2010) Dynamic scheduling of outpatient appointments under patient no-shows and cancellations. Manufacturing Service Oper. Management 12(2):347–364.Link, Google Scholar
• Matchar DB, Nguyen HV, Tian Y (2015) Bundled payment and care of acute stroke. Stroke 46(5):1414–1421.Crossref, Google Scholar
• Mechanic R (2014) Post-acute care—the next frontier for controlling Medicare spending. New England J. Medicine 370(8):692–694.Crossref, Google Scholar
• Morley M, Bogasky S, Gage B, Flood S, Ingber MJ (2014) Medicare post-acute care episodes and payment bundling. Medicare Medicaid Res. Rev. 4(1):E1–E12.Crossref, Google Scholar
• NMHC (2016) Northwestern Memorial Hospital ranked first in nation for heart failure survival. Accessed November 25, 2017, https://www.prnewswire.com/news-releases/northwestern-memorial-hospital-ranked-first-in-nation-for-heart-failure-survival-300345964.html.Google Scholar
• Ryan J, Kang S, Dolacky S, Ingrassia J, Ganeshan R (2013) Change in readmissions and follow-up visits as part of a heart failure readmission quality improvement initiative. Amer. J. Med. 126(11):989–994.Crossref, Google Scholar
• Zhang DJ, Gurvich I, Van Mieghem JA, Park A, Young RS, Williams MV (2016) Hospital readmissions reduction program: An economic and operational analysis. Management Sci. 62(11):3351–3371.Link, Google Scholar