Does Social Media Dominate Government Report Cards in Influencing Nursing Home Demand?

References

• Archak N, Anindya G, Panagiotis GI (2011) Deriving the pricing power of product features by mining consumer reviews. Management Sci. 57(8):1485–1509.Link, Google Scholar
• Bardach NS, Asteria-Peñaloza R, John BW, Adams DR (2013) The relationship between commercial website ratings and traditional hospital performance measures in the USA. BMJ Quality Safety 22(3):194–202.Crossref, Google Scholar
• Belavina E, Girotra K, Moon K, Zhang J (2020) Matching in labor marketplaces: The role of experiential information. Working paper, The Wharton School, Philadelphia.Google Scholar
• Brickley JA, Lu SF, Wedig GJ (2021) Five-star ratings and managerial turnover: Evidence from nursing homes. J. Law Econom. Organ. 37(2):278–313.Crossref, Google Scholar
• Calvo E, Cui R, Wagner L (2023) Disclosing product availability in online retail. Manufacturing Service Oper. Management 25(2):427–447.Link, Google Scholar
• Chen Y (2018) User-generated physician ratings: Evidence from Yelp. Working paper, Stanford University, Stanford.Google Scholar
• Ching AT, Hayashi F, Wang H (2015) Quantifying the impacts of limited supply: The case of nursing homes. Internat. Econom. Rev. 56(4):1291–1322.Crossref, Google Scholar
• Chintagunta PK, Gopinath S, Venkataraman S (2010) The effects of online user reviews on movie box office performance: Accounting for sequential rollout and aggregation across local markets. Marketing Sci. 29(5):944–957.Link, Google Scholar
• CMS (2018) Medicare coverage of skilled nursing facility care. Report, Centers for Medicare & Medicaid Services, Baltimore.Google Scholar
• CMS (2019) Design for nursing home compare five-star quality rating system: Technical users’ guide. Report, Centers for Medicare and Medicaid Services, Baltimore.Google Scholar
• Cornell PY, Grabowski DC, Norton EC, Rahman M (2019) Do report cards predict future quality? The case of skilled nursing facilities. J. Health Econom. 66:208–221.Crossref, Google Scholar
• Cui R, Li J, Zhang DJ (2020) Reducing discrimination with reviews in the sharing economy: Evidence from field experiments on Airbnb. Management Sci. 66(3):1071–1094.Google Scholar
• Dai D, Luca M (2020) Digitizing disclosure: The case of restaurant hygiene scores. Amer. Econom. J. Microeconom. 12(2):41–59.Crossref, Google Scholar
• Delana K, Deo S, Ramdas K, Subburaman GB, Ravilla T (2023) Multichannel delivery in healthcare: The impact of telemedicine centers in Southern India. Management Sci. 69(5):2568–2586.Google Scholar
• Dellarocas C, Wood CA (2008) The sound of silence in online feedback: Estimating trading risks in the presence of reporting bias. Management Sci. 54(3):460–476.Link, Google Scholar
• Dranove D, Jin GZ (2010) Quality disclosure and certification: Theory and practice. J. Econom. Literature 48(4):935–963.Crossref, Google Scholar
• Dranove D, Kessler D, McClellan M, Satterthwaite M (2003) Is more information better? The effects of “report cards” on healthcare providers. J. Political Econom. 111(3):555–588.Crossref, Google Scholar
• Duan W, Gu B, Whinston AB (2008) The dynamics of online word-of-mouth and product sales-an empirical investigation of the movie industry. J. Retailing 84(2):233–242.Crossref, Google Scholar
• Duflo E (2001) Schooling and labor market consequences of school construction in Indonesia: Evidence from an unusual policy experiment. Amer. Econom. Rev. 91(4):795–813.Crossref, Google Scholar
• Gao GG, Greenwood BN, Agarwal R, McCullough J (2015) Vocal minority and silent majority: How do online ratings reflect population perceptions of quality? Management Inform. Systems Quart. 39(3):565–589.Crossref, Google Scholar
• Ghose A, Ipeirotis PG, Li B (2012) Designing ranking systems for hotels on travel search engines by mining user-generated and crowdsourced content. Marketing Sci. 31(3):493–520.Link, Google Scholar
• Gu B, Park J, Konana P (2012) The impact of external word-of-mouth sources on retailer sales of high-involvement products. Inform. Systems Res. 23(1):182–196.Link, Google Scholar
• Hu N, Paul AP, Zhang JJ (2017) On self-selection biases in online product reviews. Management Inform. Systems Quart. 41(2):449–471.Crossref, Google Scholar
• Hurwitz M, Smith J (2018) Student responsiveness to earnings data in the college scorecard. Econom. Inquiry 56(2):1220–1243.Crossref, Google Scholar
• Hutto CJ, Gilbert EE (2014) VADER: A parsimonious rule-based model for sentiment analysis of social media text. Proc. 8th Internat. Conf. Weblogs Social Media 8(1):216–225.Google Scholar
• Jiang Y, Lu LX, Van Mieghem JA (2020) Nonprofit vs. for-profit: Allocation of beds and access to care in U.S. nursing homes. Working paper, Chinese University of Hong Kong (Shenzhen), Shenzhen.Google Scholar
• Jin G, Leslie P (2003) The effect of information on product quality: Evidence from restaurant hygiene grade cards. Quart. J. Econom. 118(2):409–451.Crossref, Google Scholar
• Jin GZ, Lee A, Lu SF (2022a) Patient routing to skilled nursing facilities: The consequences of the medicare reimbursement rule. Management Sci. 68(12):8722–8740.Link, Google Scholar
• Jin GZ, Luca M, Martin D (2022b) Complex disclosure. Management Sci. 68(5):3236–3261.Link, Google Scholar
• Johari K, Kellogg C, Vazquez K, Irvine K, Rahman A, Enguidanos S (2018) Ratings game: An analysis of Nursing Home Compare and Yelp ratings. BMJ Quality Safety 27(8):619–624.Crossref, Google Scholar
• Kaiser Family Foundation (2018) State health facts. https://www.kff.org/statedata/.Google Scholar
• Kellogg C, Zhu Y, Cardenas V, Vazquez K, Johari K, Rahman A, Enguidanos S (2018) What consumers say about nursing homes in online reviews. Gerontologist 58(4):273–280.Crossref, Google Scholar
• Kim T, Martin D (2021) What do consumers learn from regulator ratings? Evidence from restaurant hygiene quality disclosures. J. Econom. Behav. Organ. 185:234–249.Crossref, Google Scholar
• Kimball CC, Nichols CI, Nunley RM, Vose JG, Stambough JB (2018) Skilled nursing facility star rating, patient outcomes, and readmission risk after total joint arthroplasty. J. Arthroplasty 33(10):3130–3137.Crossref, Google Scholar
• Konetzka RT, Perraillon MC (2016) Use of Nursing Home Compare website appears limited by lack of awareness and initial mistrust of the data. Health Affairs (Millwood) 35(4):706–713.Crossref, Google Scholar
• Li X, Hitt LM (2008) Self-selection and information role of online product reviews. Inform. Systems Res. 19(4):456–474.Link, Google Scholar
• Li Y, Lu LX, Lu SF, Chen J (2022) The value of health information technology interoperability: Evidence from interhospital transfer of heart attack patients. Manufacturing Service Oper. Management 24(2):827–845.Link, Google Scholar
• Liu Z, Zhang DJ, Zhang F (2021) Information sharing on retail platforms. Manufacturing Service Oper. Management 23(3):606–619.Link, Google Scholar
• Lu LX, Lu SF (2022) Does nonprofit ownership matter for firm performance? Financial distress and ownership conversion of nursing homes. Management Sci. 68(7):5127–5145.Link, Google Scholar
• Lu SF (2012) Multitasking, information disclosure, and product quality: Evidence from nursing homes. J. Econom. Management Strategy 21(3):673–705.Crossref, Google Scholar
• Lu SF (2016) The role of donations in quality disclosure: Evidence from nonprofit nursing homes. Amer. J. Health Econom. 2(4):431–462.Crossref, Google Scholar
• Lu SF, Lu LX (2017) Do mandatory overtime laws improve quality? Staffing decisions and operational flexibility of nursing homes. Management Sci. 63(11):3566–3585.Link, Google Scholar
• Lu SF, Rui H (2018) Can we trust online physician ratings? Evidence from cardiac surgeons in Florida. Management Sci. 64(6):2557–2573.Link, Google Scholar
• Lu SF, Wedig GJ, Serfes K, Wu B (2021) Does competition improve quality? The case of nursing homes where public and private payers coexist. Management Sci. 67(10):6493–6512.Google Scholar
• Luca M (2016) Reviews, reputation, and revenue: The case of Yelp.com. Working paper, Harvard Business School, Boston.Google Scholar
• Luca M, Vats S (2013) Digitalizing doctor demand: The impact of online reviews on doctor choice. Working paper, Harvard Business School, Boston.Google Scholar
• Luca M, Zervas G (2016) Fake it till you make it: Reputation, competition, and Yelp review fraud. Management Sci. 62(12):3412–3427.Link, Google Scholar
• MedPAC (2018) Report to the Congress: Medicare payment policy. Report, Medicare Payment Advisory Commission, Washington, DC.Google Scholar
• Parker C, Ramdas K, Savva N (2016) Is IT enough? Evidence from a natural experiment in India’s agriculture markets. Management Sci. 62(9):2481–2503.Link, Google Scholar
• Perraillon MC, Konetzka RT, He D, Werner RM (2019) Consumer response to composite ratings of nursing home quality. Amer. J. Health Econom. 5(2):165–190.Crossref, Google Scholar
• Ranard BL, Werner RM, Antanavicius T, Andrew Schwartz H, Smith RJ, Meisel ZF, Asch DA, et al. (2016) Yelp reviews of hospital care can supplement and inform traditional surveys of the patient experience of care. Health Affairs (Millwood) 35(4):697–705.Crossref, Google Scholar
• Saghafian S, Hopp WJ (2020) Can public reporting cure healthcare? The role of quality transparency in improving patient-provider alignment. Oper. Res. 68(1):71–92.Link, Google Scholar
• Saifee DH, Bardhan IR, Lahiri A, Zheng Z (2019) Adherence to clinical guidelines, electronic health record use, and online reviews. J. Management Inform. Systems 36(4):1071–1104.Crossref, Google Scholar
• Semykina A, Wooldridge JM (2010) Estimating panel data models in the presence of endogeneity and selection. J. Econometrics 157(2):375–380.Crossref, Google Scholar
• Silver-Greenberg J, Gebeloff R (2021) Maggots, rape and yet five stars: How U.S. ratings of nursing homes mislead the public. New York Times (March 13), https://www.nytimes.com/2021/03/13/business/nursing-homes-ratings-medicare-covid.html.Google Scholar
• Sun M (2012) How does the variance of product ratings matter? Management Sci. 58(4):696–707.Link, Google Scholar
• Thomas K (2015) In race for Medicare dollars, nursing home care may lag. New York Times (April 24), https://www.nytimes.com/2015/04/15/business/as-nursing-homes-chase-lucrative-patients-quality-of-care-is-said-to-lag.html.Google Scholar
• Werner RM, Konetzka RT, Polsky D (2016) Changes in consumer demand following public reporting of summary quality ratings: An evaluation in nursing homes. Health Services Res. 51:1291–1309.Crossref, Google Scholar
• Werner RM, Norton EC, Konetzka RT, Polsky D (2012) Do consumers respond to publicly reported quality information? Evidence from nursing homes. J. Health Econom. 31(1):50–61.Crossref, Google Scholar
• Xu Y, Armony M, Ghose A (2021) The Interplay between online reviews and physician demand: An empirical investigation. Management Sci. 67(12):7344–7361.Link, Google Scholar
• Yan X, Guo J, Lan Y, Cheng X (2013) A biterm topic model for short texts. Proc. 22nd Internat. Conf. on World Wide Web (ACM, New York), 1445–1456.Google Scholar