Intrinsic Benefits of Preference Satisfaction: Impact on Surgeons’ Service Performance

References

• Ahuja V, Alvarez CA, Staats BR (2020) Maintaining continuity in service: An empirical examination of primary care physicians. Manufacturing Service Oper. Management 22(5):1088–1106.Link, Google Scholar
• Aiken LH, Clarke SP, Sloane DM, Sochalski J, Silber JH (2002) Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA 288(16):1987–1993.Crossref, Google Scholar
• Austin PC (2011) An introduction to propensity score methods for reducing the effects of confounding in observational studies. Multivariate Behav. Res. 46(3):399–424.Crossref, Google Scholar
• Avgerinos E, Gokpinar B (2017) Team familiarity and productivity in cardiac surgery operations: The effect of dispersion, bottlenecks, and task complexity. Manufacturing Service Oper. Management 19(1):19–35.Link, Google Scholar
• Balan P, Zhao Y, Johnson S, Arain S, Dhoble A, Estrera A, Smalling R, Nguyen TC (2017) The Society of Thoracic Surgery Risk Score as a predictor of 30-day mortality in transcatheter vs surgical aortic valve replacement: A single-center experience and its implications for the development of a TAVR risk-prediction model. J. Invasive Cardiology 29(3):109–114.Google Scholar
• Bartel AP, Chan CW, Kim SH (2020) Should hospitals keep their patients longer? The role of inpatient care in reducing postdischarge mortality. Management Sci. 66(6):2326–2346.Link, Google Scholar
• Batt RJ, Terwiesch C (2015) Waiting patiently: An empirical study of queue abandonment in an emergency department. Management Sci. 61(1):39–59.Link, Google Scholar
• Batt RJ, Terwiesch C (2017) Early task initiation and other load-adaptive mechanisms in the emergency department. Management Sci. 63(11):3531–3551.Link, Google Scholar
• Bennett D, Bode S, Brydevall M, Warren H, Murawski C (2016) Intrinsic valuation of information in decision making under uncertainty. PLoS Comput. Biology 12(7):e1005020.Crossref, Google Scholar
• Bernstein M (2001) Intrinsic value. Philosophical Stud. 102(3):329–343.Crossref, Google Scholar
• Bloom N, Liang J, Roberts J, Ying ZJ (2015) Does working from home work? Evidence from a Chinese experiment. Quart. J. Econom. 130(1):165–218.Crossref, Google Scholar
• Bottle A, Middleton S, Kalkman CJ, Livingston EH, Aylin P (2013) Global comparators project: International comparison of hospital outcomes using administrative data. Health Services Res. 48(6pt. 1):2081–2100.Crossref, Google Scholar
• Burt BM, ElBardissi AW, Huckman RS, Cohn LH, Cevasco MW, Rawn JD, Aranki SF, et al. (2015) Influence of experience and the surgical learning curve on long-term patient outcomes in cardiac surgery. J. Thoracic Cardiovascular Surgery 150(5):1061–1068.Crossref, Google Scholar
• Cakir A, Hart DJ, Stewart TF (1980) Visual Display Terminals: A Manual Covering Ergonomics, Workplace Design, Health and Safety, Task Organization (John Wiley & Sons, New York).Google Scholar
• Campbell DJ (1988) Task complexity: A review and analysis. Acad. Management Rev. 13(1):40–52.Crossref, Google Scholar
• Cheng H, Clymer JW, Chen BPH, Sadeghirad B, Ferko NC, Cameron CG, Hinoul P (2018) Prolonged operative duration is associated with complications: A systematic review and meta-analysis. J. Surgical Res. 229:134–144.Crossref, Google Scholar
• Choudhury P, Foroughi C, Larson B (2021) Work-from-anywhere: The productivity effects of geographic flexibility. Strategic Management J. 42(4):655–683.Crossref, Google Scholar
• Christenfeld N (1995) Choices from identical options. Psych. Sci. 6(1):50–55.Crossref, Google Scholar
• Delasay M, Ingolfsson A, Kolfal B, Schultz K (2019) Load effect on service times. Eur. J. Oper. Res. 279(3):673–686.Crossref, Google Scholar
• Donohue K, Özer Ö, Zheng Y (2020) Behavioral operations: Past, present, and future. Manufacturing Service Oper. Management 22(1):191–202.Link, Google Scholar
• Dua A, Ellingrud K, Kirschner P, Kwok A, Luby R, Palter R, Pemberton S (2022) Americans are embracing flexible work—And they want more of it. Accessed August 16, 2022, https://www.mckinsey.com/industries/real-estate/our-insights/americans-are-embracing-flexible-work-and-they-want-more-of-it.Google Scholar
• Edmondson AC, Bohmer RM, Pisano GP (2001) Disrupted routines: Team learning and new technology implementation in hospitals. Admin. Sci. Quart. 46(4):685–716.Crossref, Google Scholar
• Epstein RH, Dexter F, Cajigas I, Mahavadi AK, Shah AH, Abitbol N, Komotar RJ (2020) Prolonged tracheal extubation time after glioma surgery was associated with lack of familiarity between the anesthesia provider and the operating neurosurgeon. A retrospective, observational study. J. Clinical Anesthesia 60:118–124.Crossref, Google Scholar
• Fisher S (2015) Stress and Strategy (Routledge, London).Crossref, Google Scholar
• Greenglass ER, Burke RJ, Moore KA (2003) Reactions to increased workload: Effects on professional efficacy of nurses. Appl. Psych. 52(4):580–597.Crossref, Google Scholar
• Gurvich I, O’Leary KJ, Wang L, Van Mieghem JA (2020) Collaboration, interruptions, and changeover times: Workflow model and empirical study of hospitalist charting. Manufacturing Service Oper. Management 22(4):754–774.Link, Google Scholar
• Hamerman EJ, Johar GV (2013) Conditioned superstition: Desire for control and consumer brand preferences. J. Consumer Res. 40(3):428–443.Crossref, Google Scholar
• Hazell J, Cotterill ST, Hill DM (2014) An exploration of pre-performance routines, self-efficacy, anxiety and performance in semi-professional soccer. Eur. J. Sport Sci. 14(6):603–610.Crossref, Google Scholar
• Henry J. Kaiser Family Foundation (2018) Hospital adjusted expenses per inpatient day. Accessed April 15, 2020, https://www.kff.org/health-costs/state-indicator/expenses-per-inpatient-day.Google Scholar
• Hirshleifer D, Jian M, Zhang H (2018) Superstition and financial decision making. Management Sci. 64(1):235–252.Link, Google Scholar
• Hoskins D (2014) Employees perform better when they can control their space. Accessed April 29, 2021, https://hbr.org/2014/01/employees-perform-better-when-they-can-control-their-space.Google Scholar
• Huckman RS, Pisano GP (2006) The firm specificity of individual performance: Evidence from cardiac surgery. Management Sci. 52(4):473–488.Link, Google Scholar
• Hughes G (2020) Look: Jordan wore his UNC practice shorts in every NBA game. Accessed August 11, 2022, https://247sports.com/college/north-carolina/Article/Michael-Jordan-Wore-UNC-Practice-Shorts-Under-Jersey-During-Every-NBA-Game-Chicago-Bulls-151830390/.Google Scholar
• Ikram L (2021) Disadvantages of working from home. Accessed April 29, 2021, https://blog.vantagecircle.com/disadvantages-of-working-from-home/.Google Scholar
• Jin Y, Ding Y, Shechter SM, Arneja JS (2026) Adaptive behavior of service providers to schedule deviations and its consequences: Evidence from operating rooms. Manufacturing Service Oper. Management, ePub ahead of print January 6, https://doi.org/10.1287/msom.2023.0200.Link, Google Scholar
• Kahneman D (2011) Thinking, Fast and Slow (Macmillan, New York).Google Scholar
• Kc DS (2014) Does multitasking improve performance? Evidence from the emergency department. Manufacturing Service Oper. Management 16(2):168–183.Link, Google Scholar
• Kc DS (2020) Heuristic thinking in patient care. Management Sci. 66(6):2545–2563.Link, Google Scholar
• Kc DS, Staats BR (2012) Accumulating a portfolio of experience: The effect of focal and related experience on surgeon performance. Manufacturing Service Oper. Management 14(4):618–633.Link, Google Scholar
• Kc DS, Terwiesch C (2009) Impact of workload on service time and patient safety: An econometric analysis of hospital operations. Management Sci. 55(9):1486–1498.Link, Google Scholar
• Kc DS, Scholtes S, Terwiesch C (2020a) Empirical research in healthcare operations: Past research, present understanding, and future opportunities. Manufacturing Service Oper. Management 22(1):73–83.Link, Google Scholar
• Kc DS, Staats BR, Kouchaki M, Gino F (2020b) Task selection and workload: A focus on completing easy tasks hurts performance. Management Sci. 66(10):4397–4416.Link, Google Scholar
• Keinan G (2002) The effects of stress and desire for control on superstitious behavior. Personality Soc. Psych. Bull. 28(1):102–108.Crossref, Google Scholar
• Khanna V (2020) Rafael Nadal’s rituals: The mechanism behind the rhythm. Accessed August 11, 2022, https://www.essentiallysports.com/rafael-nadals-rituals-the-mechanism-behind-the-rhythm-atp-tennis-news/.Google Scholar
• Kim SH, Chan CW, Olivares M, Escobar G (2015) ICU admission control: An empirical study of capacity allocation and its implication for patient outcomes. Management Sci. 61(1):19–38.Link, Google Scholar
• Kramer T, Block L (2011) Nonconscious effects of peculiar beliefs on consumer psychology and choice. J. Consumer Psych. 21(1):101–111.Crossref, Google Scholar
• Kramer T, Block LG (2014) Like mike: Ability contagion through touched objects increases confidence and improves performance. Organ. Behav. Human Decision Processing 124(2):215–228.Crossref, Google Scholar
• Langer EJ (1975) The illusion of control. J. Personality Soc. Psych. 32(2):311.Crossref, Google Scholar
• Langer EJ, Roth J (1975) Heads I win, tails it’s chance: The illusion of control as a function of the sequence of outcomes in a purely chance task. J. Personality Soc. Psych. 32(6):951.Crossref, Google Scholar
• Lichtenstein S, Slovic P (2006) The Construction of Preference (Cambridge University Press, New York).Crossref, Google Scholar
• Lies SR, Zhang AY (2015) Prospective randomized study of the effect of music on the efficiency of surgical closures. Aesthetics Surgery J. 35(7):858–863.Crossref, Google Scholar
• Lin T (2022) Valuing intrinsic and instrumental preferences for privacy. Marketing Sci. 41(4):663–681.Link, Google Scholar
• Lindhiem O, Bennett CB, Trentacosta CJ, McLear C (2014) Client preferences affect treatment satisfaction, completion, and clinical outcome: A meta-analysis. Clin. Psych. Rev. 34(6):506–517.Crossref, Google Scholar
• Loehr J, Loehr JE, Schwartz T (2005) The Power of Full Engagement: Managing Energy, Not Time, is the Key to High Performance and Personal Renewal (Simon and Schuster, New York).Google Scholar
• Lu SF, Rui H, Seidmann A (2018) Does technology substitute for nurses? Staffing decisions in nursing homes. Management Sci. 64(4):1842–1859.Link, Google Scholar
• Meng L, Batt RJ, Terwiesch C (2021) The impact of facility layout on service worker behavior: An empirical study of nurses in the emergency department. Manufacturing Service Oper. Management 23(4):819–834.Link, Google Scholar
• Montaigne D, Marechal X, Modine T, Coisne A, Mouton S, Fayad G, Ninni S, et al. (2018) Daytime variation of perioperative myocardial injury in cardiac surgery and its prevention by Rev-Erbα antagonism: A single-centre propensity-matched cohort study and a randomised study. Lancet 391(10115):59–69.Crossref, Google Scholar
• O'Reilly CA, Caldwell DF (1980) Job choice: The impact of intrinsic and extrinsic factors on subsequent satisfaction and commitment. J. Appl. Psych. 65(5):559–565. Crossref, Google Scholar
• Perkins JN, Chiang T, Ruiz AG, Prager JD (2014) Auditing of operating room times: A quality improvement project. Internat. J. Pediatric Otorhinolaryngology 78(5):782–786.Crossref, Google Scholar
• Peters E, McCaul KD, Stefanek M, Nelson W (2006) A heuristics approach to understanding cancer risk perception: Contributions from judgment and decision-making research. Ann. Behav. Medicine 31(1):45–52.Crossref, Google Scholar
• Ramdas K, Saleh K, Stern S, Liu H (2018) Variety and experience: Learning and forgetting in the use of surgical devices. Management Sci. 64(6):2590–2608.Link, Google Scholar
• Risen JL (2016) Believing what we do not believe: Acquiescence to superstitious beliefs and other powerful intuitions. Psych. Rev. 123(2):182.Crossref, Google Scholar
• Sahadi J (2020) 90% of employers say working remotely hasn’t hurt productivity. Accessed April 15, 2021, https://www.cnn.com/2020/08/27/success/work-from-home-employer-plans-for-more-flexible-policies.Google Scholar
• Shahian DM, Jacobs JP, Badhwar V, Kurlansky PA, Furnary AP Jr, Lobdell JCC, Vassileva KW, et al. (2018) The Society of Thoracic Surgeons 2018 adult cardiac surgery risk models: Part 1: Background, design considerations, and model development. Ann. Thoracic Surgery 105(5):1411–1418.Crossref, Google Scholar
• Sharot T, De Martino B, Dolan RJ (2009) How choice reveals and shapes expected hedonic outcome. J. Neurosci. 29(12):3760–3765.Crossref, Google Scholar
• Singh J, Hansen MT, Podolny JM (2010) The world is not small for everyone: Inequity in searching for knowledge in organizations. Management Sci. 56(9):1415–1438.Link, Google Scholar
• Spell CS, Arnold T (2007) An appraisal perspective of justice, structure, and job control as antecedents of psychological distress. J. Organ. Behav. 28(6):729–751.Crossref, Google Scholar
• Strate C (2018) The cost of a lost minute in the OR. Accessed December 20, 2019, https://www.accessefm.com/blog/the-cost-of-a-lost-minute-in-the-or.Google Scholar
• Sweller J, Van Merrienboer JJ, Paas FG (1998) Cognitive architecture and instructional design. Ed. Psych. Rev. 10(3): 251–296.Crossref, Google Scholar
• Takemura K (2021) Preference formation and attitude research. Takemura K, ed. Behavioral Decision Theory: Psychological and Mathematical Descriptions of Human Choice Behavior (Springer, Singapore), 243–283.Crossref, Google Scholar
• Taylor SE, Brown JD (1988) Illusion and well-being: A social psychological perspective on mental health. Psych. Bull. 103(2):193.Crossref, Google Scholar
• Terwiesch C, Olivares M, Staats BR, Gaur V (2020) OM forum—A review of empirical operations management over the last two decades. Manufacturing Service Oper. Management 22(4):656–668.Link, Google Scholar
• Thieme U, O’Mahony M (1990) Modifications to sensory difference test protocols: The warmed up paired comparison, the single standard duo-trio and the A-not A test modified for response bias. J. Sensory Stud. 5(3):159–176.Crossref, Google Scholar
• Warner CJ, Walsh DB, Horvath AJ, Walsh TR, Herrick DP, Prentiss SJ, Powell RJ (2013) Lean principles optimize on-time vascular surgery operating room starts and decrease resident work hours. J. Vascular Surgery 58(5):1417–1422.Crossref, Google Scholar
• Weiss AJ, Jiang HJ (2021) Overview of clinical conditions with frequent and costly hospital readmissions by payer, 2018. HCUP Statistical Brief 278, Agency for Healthcare Research and Quality, Rockville, MD.Google Scholar
• Wheatley D (2017) Autonomy in paid work and employee subjective well-being. Work Occupation 44(3):296–328.Crossref, Google Scholar
• Wong J, Khu KJ, Kaderali Z, Bernstein M (2010) Delays in the operating room: Signs of an imperfect system. Canadian J. Surgery 53(3):189.Google Scholar
• Wood W, Neal DT (2007) A new look at habits and the habit-goal interface. Psych. Rev. 114(4):843–863.Crossref, Google Scholar