Platform Certification and Seller Disclosure in Online Selling

Published Online:https://doi.org/10.1287/msom.2024.1291

References

  • Alam MZ, Elaasi SA (2016) A study on consumer perception towards e-Shopping in KSA. Internat. J. Bus. Management 11(7):202.CrossrefGoogle Scholar
  • Arya A, Mittendorf B, Ramanan RN (2019a) Beyond profits: The rise of dual-purpose organizations and its consequences for disclosure. Accounting Rev. 94(1):25–43.CrossrefGoogle Scholar
  • Arya A, Mittendorf B, Yoon D-H (2019b) Public disclosures in the presence of suppliers and competitors. Contemporary Accounting Res. 36(2):758–772.CrossrefGoogle Scholar
  • Barach MA, Golden JM, Horton JJ (2020) Steering in online markets: The role of platform incentives and credibility. Management Sci. 66(9):4047–4070.LinkGoogle Scholar
  • Bhargava HK (2021) Bundling for flexibility and variety: An economic model for multiproducer value aggregation. Management Sci. 67(4):2365–2380.LinkGoogle Scholar
  • Bhargava HK (2022) The creator economy: Managing ecosystem supply, revenue sharing, and platform design. Management Sci. 68(7):5233–5251.LinkGoogle Scholar
  • Bhargava HK, Chen RR (2012) The benefit of information asymmetry: When to sell to informed customers? Decision Support Systems 53(2):345–356.CrossrefGoogle Scholar
  • Board O (2009) Competition and disclosure. J. Industrial Econom. 57(1):197–213.CrossrefGoogle Scholar
  • Boleslavsky R, Cotton C (2015) Grading standards and education quality. Amer. Econom. J. Microeconomics 7(2):248–279.CrossrefGoogle Scholar
  • Daughety AF, Reinganum JF (2008) Communicating quality: A unified model of disclosure and signalling. RAND J. Econom. 39(4):973–989.CrossrefGoogle Scholar
  • Dewan S, Kim J, Nian T (2023) Economic impacts of platform-endorsed quality certification: Evidence from Airbnb. MIS Quart. 47(3):1353–1368.CrossrefGoogle Scholar
  • Dranove D, Jin GZ (2010) Quality disclosure and certification: Theory and practice. J. Econom. Literature 48(4):935–963.CrossrefGoogle Scholar
  • Flynn BB, Schroeder RG, Sakakibara S (1994) A framework for quality management research and an associated measurement instrument. J. Oper. Management 11(4):339–366.CrossrefGoogle Scholar
  • Fudenberg D, Tirole J (1991) Perfect Bayesian equilibrium and sequential equilibrium. J. Econom. Theory 53(2):236–260.CrossrefGoogle Scholar
  • Ghosh B, Galbreth MR (2013) The impact of consumer attentiveness and search costs on firm quality disclosure: A competitive analysis. Management Sci. 59(11):2604–2621.LinkGoogle Scholar
  • Grossman SJ, Hart OD (1980) Disclosure laws and takeover bids. J. Finance 35(2):323–334.CrossrefGoogle Scholar
  • Guan X, Wang Y, Yi Z, Chen Y-J (2020) Inducing consumer online reviews via disclosure. Production Oper. Management 29(8):1956–1971.CrossrefGoogle Scholar
  • Guo L (2009a) The benefits of downstream information acquisition. Marketing Sci. 28(3):457–471.LinkGoogle Scholar
  • Guo L (2009b) Quality disclosure formats in a distribution channel. Management Sci. 55(9):1513–1526.LinkGoogle Scholar
  • Guo L, Zhao Y (2009) Voluntary quality disclosure and market interaction. Marketing Sci. 28(3):488–501.LinkGoogle Scholar
  • Hagiu A, Wright J (2015) Marketplace or reseller? Management Sci. 61(1):184–203.LinkGoogle Scholar
  • Hao L, Tan Y (2019) Who wants consumers to be informed? Facilitating information disclosure in a distribution channel. Inform. Systems Res. 30(1):34–49.LinkGoogle Scholar
  • Ho Y-J, Liu S, Wang L (2023) Fun shopping: A randomized field experiment on gamification. Inform. Systems Res. 34(2):766–785.LinkGoogle Scholar
  • Hotz VJ, Xiao M (2013) Strategic information disclosure: The case of multiattribute products with heterogeneous consumers. Econom. Inquiry 51(1):865–881.CrossrefGoogle Scholar
  • Hu H, Zheng Q, Pan XA (2022) Agency or wholesale? The role of retail pass-through. Management Sci. 68(10):7538–7554.LinkGoogle Scholar
  • Hui X, Liu Z, Zhang W (2023) From high bar to uneven bars: The impact of information granularity in quality certification. Management Sci. 69(10):6109–6127.LinkGoogle Scholar
  • Hui X, Saeedi M, Shen Z, Sundaresan N (2016) Reputation and regulations: Evidence from ebay. Management Sci. 62(12):3604–3616.LinkGoogle Scholar
  • Johnson JP, Myatt DP (2006) On the simple economics of advertising, marketing, and product design. Amer. Econom. Rev. 96(3):756–784.CrossrefGoogle Scholar
  • Jovanovic B (1982) Truthful disclosure of information. Bell J. Econom. 13(1):36–44.CrossrefGoogle Scholar
  • Kwark Y, Chen J, Raghunathan S (2017) Platform or wholesale? A strategic tool for online retailers to benefit from third-party information. MIS Quart. 41(3):763–785.CrossrefGoogle Scholar
  • Levin D, Peck J, Ye L (2009) Quality disclosure and competition. J. Industrial Econom. 57(1):167–196.CrossrefGoogle Scholar
  • Li L, Fang X, Lim YF (2023) Asymmetric information of product authenticity on c2c e-commerce platforms: How can inspection services help? Manufacturing Service Oper. Management 25(2):631–647.LinkGoogle Scholar
  • Markopoulos PM, Hosanagar K (2018) A model of product design and information disclosure investments. Management Sci. 64(2):739–759.LinkGoogle Scholar
  • Milgrom P (1981) Good news and bad news: Representation theorems and applications. Bell J. Econom. 12(2):380–391.CrossrefGoogle Scholar
  • Singh N, Vives X (1984) Price and quantity competition in a differentiated duopoly. RAND J. Econom. 15(4):546–554.CrossrefGoogle Scholar
  • Sun M (2011) Disclosing multiple product attributes. J. Econom. Management Strategy 20(1):195–224.CrossrefGoogle Scholar
  • Sun C, Ji Y (2022) For better or for worse: Impacts of IoT technology in e-commerce channel. Production Oper. Management 31(3):1353–1371.CrossrefGoogle Scholar
  • Tan Y, Carrillo JE (2017) Strategic analysis of the agency model for digital goods. Production Oper. Management 26(4):724–741.CrossrefGoogle Scholar
  • Vellodi N (2018) Ratings design and barriers to entry. Preprint, submitted November 13, https://doi.org/10.2139/ssrn.3267061.Google Scholar
  • Vong A (2022) Certification for consistent quality provision. Working paper, University of Macau, Macau.Google Scholar
  • Vragov R, Shang DR (2021) Pay-to-display or pay-on-commission: An experiment investigating seller behavior on digital sales platforms. 27th Annual Americas Conf. Inform. Systems, AMCIS 2021.Google Scholar
  • Yang R (2024) Regulating product tests via minimum quality standards. Preprint, submitted June 5, http://dx.doi.org/10.2139/ssrn.4855588.Google Scholar
  • Zapechelnyuk A (2020) Optimal quality certification. Amer. Econom. Rev. Insights 2(2):161–176.CrossrefGoogle Scholar
  • Zhang J, Li KJ (2021) Quality disclosure under consumer loss aversion. Management Sci. 67(8):5052–5069.LinkGoogle Scholar
  • Zhong Z (2023) Platform search design: The roles of precision and price. Marketing Sci. 42(2):293–313.LinkGoogle Scholar
  • Zhu H, Yu Y, Ray S (2021) Quality disclosure strategy under customer learning opportunities. Production Oper. Management 30(4):1136–1153.CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.