Competition in Service Industries

References

• Afeche F., Mendelson H. Pricing and priority auctions in queueing systems with generalized delay cost structure. Management Sci. (2004) 50(7):869–882Link, Google Scholar
• Allon G., Federgruen A. Competition in service industries. (2004) . Working paper, Columbia University, New YorkGoogle Scholar
• Anderson S. P., de Palma A., Thisse J. F.Discrete Choice Theory and Product Differentiation (1992) (MIT Press, Cambridge, MA) Crossref, Google Scholar
• Bell D., Keeny R., Little J. A market share theorem. J. Marketing Res. (1975) 12:136–141Crossref, Google Scholar
• Bernstein F., Federgruen A. Comparative statics, strategic complements and substitutes in oligopolies. J. Math. Econom. (2004) 40(6):713–746Crossref, Google Scholar
• Blinder A. S., Canetti E., Lebow D.Asking About Prices: A New Approach to Understanding Price Stickiness (1998) (Russell Sage Foundation, New York) Google Scholar
• Bowen B., Headley D. The airline quality rating 2001. (2001) . Mimeo, University of Nebraska, Omaha, NEGoogle Scholar
• Cachon P. C., Harker P. T. Competition and outsourcing with scale economies. Management Sci. (2002) 48(10):1314–1333Link, Google Scholar
• Carmon Z., Shanthikumar J. G., Carmon T. F. A psychological perspective on service segmentation: The significance of accounting for consumers’ perception of waiting and service. Management Sci. (1994) 41:1806–1815Link, Google Scholar
• Chen H., Wan Y.-W. Price competition of make-to order firms. IIE Trans. (2003) 35(9):817–832Crossref, Google Scholar
• De Vany A., Savings T. The economics of quality. J. Political Econom. (1983) 91(6):979–1000Crossref, Google Scholar
• Hassin R., Haviv M.To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (2003) (Kluwer Academic Publishers, Boston, MA) Crossref, Google Scholar
• Kahneman D., Tversky A. Choices, values and frames. Amer. Psych. (1984) 39:341–350Crossref, Google Scholar
• Kalai E., Kamien M., Rubinovitch M. Optimal service speeds in a competitive environment. Management Sci. (1992) 38(8):1154–1163Link, Google Scholar
• Larson R. C. Perspectives on queues: Social justice and the psychology of queuing. Oper. Res. (1987) 35(6):895–904Link, Google Scholar
• Leclerc F., Schmitt B. H., Dube L. Waiting time and decision making: Is time like money? J. Consumer Res. (1995) 22(1):110–119Crossref, Google Scholar
• Levhari D., Luski I. Duopoly pricing and waiting lines. Eur. Econom. Rev. (1978) 11:17–35Crossref, Google Scholar
• Luski I. On partial equilibrium in a queueing system with two servers. Rev. Econom. Stud. (1976) 43:519–525Crossref, Google Scholar
• Mazzeo M. J. Competition and service quality in the US airline industry. Rev. Indust. Organ. (2003) 22(4):275–296Crossref, Google Scholar
• Milgrom P., Roberts J. Rationality, learning and equilibrium in games with strategic complementarities. Econometrica (1990) 58:1255–1277Crossref, Google Scholar
• So K. C. Price and time competition for service delivery. Manufacturing Service Oper. Management (2000) 2(4):392–409Link, Google Scholar
• Tirole J.The Theory of Industrial Organization (1989) (MIT Press, Cambridge, MA) Google Scholar
• Topkis D. M.Supermodularity and Complementarity (1998) (Princeton University Press, Princeton, NJ) Crossref, Google Scholar
• Vives X.Oligopoly Pricing: Old Ideas and New Tools (2000) (MIT Press, Cambridge, MA) Google Scholar