Introduction: Service-Sector Productivity—The MS/OR Challenge

Pages:1–5

Published Online:June 1, 1995

https://doi.org/10.1287/inte.25.3.1

Quality Management at Kentucky Fried Chicken

Pages:6–21

Published Online:June 1, 1995

https://doi.org/10.1287/inte.25.3.6

Reengineering at American Express: The Travel Services Group’s Work in Process

Pages:22–29

Published Online:June 1, 1995

https://doi.org/10.1287/inte.25.3.22

Class Scheduling to Maximize Participant Satisfaction

Pages:30–41

Published Online:June 1, 1995

https://doi.org/10.1287/inte.25.3.30

Completing the Loops

Pages:42–57

Published Online:June 1, 1995

https://doi.org/10.1287/inte.25.3.42

Freight Routing and Scheduling at CSX Transportation

Pages:58–71

Published Online:June 1, 1995

https://doi.org/10.1287/inte.25.3.58

Services and Technology: Reengineering the Railroads

Pages:72–80

Published Online:June 1, 1995

https://doi.org/10.1287/inte.25.3.72

Creativity in MS/OR: Managing the Process of Formulating the Problem

Pages:81–87

Published Online:June 1, 1995

https://doi.org/10.1287/inte.25.3.81

The Teachers’ Forum: Teaching the Art of Modeling to MBA Students

Pages:88–94

Published Online:June 1, 1995

https://doi.org/10.1287/inte.25.3.88

Undergraduate Business Statistics: A Survey of Topics and Teaching Methods

Pages:95–103

Published Online:June 1, 1995

https://doi.org/10.1287/inte.25.3.95

20/30 Hindsight: Managers Must Commit to TQM

Pages:104–112

Published Online:June 1, 1995

https://doi.org/10.1287/inte.25.3.104

Free Access
Book Reviews

Pages:113–120

Published Online:June 1, 1995

https://doi.org/10.1287/inte.25.3.113

Free Access
Contributors

Pages:121–121

Published Online:June 1, 1995

https://doi.org/10.1287/inte.25.3.121

INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.