Turning the Tide: Data Analytics and Optimization Approaches for Mitigating the University Mental Health Crisis
Abstract
In this tutorial, we address the growing mental health crisis affecting university campuses across the nation. Specifically, we provide a comprehensive overview of the challenges faced by Counseling and Psychological Services (CAPS) centers and present a range of data analytics and operations research tools aimed at mitigating these issues. By posing key unresolved questions, we offer a holistic analysis that spans the spectrum from individual patient outcomes to system-level operational performance, highlighting the complex interdependencies between clinical effectiveness and operational efficiency. Through this lens, we present a structured and accessible framework that both summarizes and contextualizes the primary operational and clinical challenges in university mental health services. In doing so, we also showcase a variety of data-driven methodologies designed to address these challenges, offering insight into the strengths and limitations of current approaches.
Funding: This work was partially funded by the National Science Foundation [Award #2442456] and the Texas Health Science Center.
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