Evaluating the Integration of Technology into Business Statistics

This research explores the use of computer technology (specifically Microsoft Excel spreadsheets and the WebCT content delivery and student evaluation mechanism) as enablers of content delivery and as ways to improve pedagogy and learning. I evaluate the effect of these technologies on course delivery in Introductory Business Statistics, a sophomore-level required business course, but the lessons learned may apply to any analytical subject in the OR/MS field. I compare two different course offerings, a “technology light” version and a “technology centric” version, for both student satisfaction level (based on standard student evaluations) and level of learning achieved (based on student scores on a common course final), as well as provide an evaluation from the instructor perspective. The efficiency of instructor time and class time improves with technology, after initial startup costs are incurred. Technology components are generally well-received by students, and final test scores improve. I hypothesize that the increase in the students' outside-of-class workload and the assessment enabled by the technology may adversely affect student evaluations.