Case Article—Chick-fil-A Drive-Through: Managing Congestion with Discrete Event Simulation
Published Online:9 Sep 2025https://doi.org/10.1287/ited.2023.0058ca
Volume 26, Issue 3
May 2026
Pages 175-253
Article Information
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- Received:October 12, 2023
- Accepted:June 30, 2025
- Published Online:September 09, 2025
Copyright © 2025 The Author(s)
Cite as
Yuting Yuan (2025) Case Article—Chick-fil-A Drive-Through: Managing Congestion with Discrete Event Simulation. INFORMS Transactions on Education 26(3):200-206.
https://doi.org/10.1287/ited.2023.0058ca
Keywords
The author thanks Professor Stefan Creemers, the associate editor, and the two anonymous reviewers for their constructive and insightful suggestions throughout the review process. The author is also grateful to her students at William & Mary for their thoughtful discussions and feedback that helped with the development of this case.
