RRSP Flood: LP to the Rescue

Published Online:https://doi.org/10.1287/inte.17.4.27

During the early part of 1985, the Financial Services Group, a division of Canada Systems Group, Incorporated, began to plan its manpower needs for the upcoming surge in transaction processing demand of the popular and growing registered retirement savings program. The development of a model and its careful implementation produced—in spite of a 25 percent increase in volume—savings of over $300,000 over a short six-week period relative to the previous year.

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