Research Note—The Influence of Trade-off Difficulty Caused by Preference Elicitation Methods on User Acceptance of Recommendation Agents Across Loss and Gain Conditions

References

• Aggarwal P., Vaidyanathan R. Eliciting online customers' preferences: Conjoint vs. self-explicated attribute-level measurements. J. Marketing Management (2003) 19(1/2):157–177Google Scholar
• Ajzen I., Madden T. J. Prediction of goal-directed behavior: Attitudes, intentions, and perceived behavioral control. J. Experiment. Soc. Psych. (1986) 22(5):453–474Crossref, Google Scholar
• Aloysius J., Davis F., Wilson D., Taylor R., Kottemann J. User acceptance of multicriteria decision support systems: The impact of preference elicitation techniques. Eur. J. Oper. Res. (2006) 169(1):273–285Crossref, Google Scholar
• Averill J. R. Personal control over aversive stimuli and its relationship to stress. Psych. Bull. (1973) 80(4):286–303Crossref, Google Scholar
• Bagozzi R. P. The self-regulation of attitudes, intentions, and behavior. Soc. Psych. Quart. (1992) 55(2):178–204Crossref, Google Scholar
• Bagozzi R. P., Dholakia U. M., Basuroy S. How effortful decisions get enacted: The motivating role of decision processes, desires, and anticipated emotions. J. Behavioral Decision Making (2003) 16(4):273–295Crossref, Google Scholar
• Barclay D., Thompson R., Higgins C. The partial least squares (PLS) approach to causal modeling: Personal computer adoption and use as an illustration. Tech. Stud. (1995) 2(2):285–309Google Scholar
• Baron R. M., Kenny D. A. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. J. Personality Soc. Psych. (1986) 51(6):1173–1182Crossref, Google Scholar
• Bechwati N. N., Xia L. Do computers sweat? The impact of perceived effort of online decision aids on consumers' satisfaction with the decision process. J. Consumer Psych. (2003) 13(1/2):139–148Google Scholar
• Bettman J. R., Luce M. F., Payne J. W. Constructive consumer choice processes. J. Consumer Res. (1998) 25(3):187–217Crossref, Google Scholar
• Bettman J. R., Johnson E. J., Luce M. F., Payne J. W. Correlation, conflict, and choice. J. Experiment. Psych.: Learning, Memory, Cognition (1993) 19(4):931–951Crossref, Google Scholar
• Brown D. L., Jones D. R. Factors that influence reliance on decision aids: A model and an experiment. J. Inform. Systems (1998) 12(2):75–94Google Scholar
• Bulgurcu B., Cavusoglu H., Benbasat I. Information security policy compliance: An empirical study of rationality-based beliefs and information security awareness. MIS Quart. (2010) 34(3):523–548Crossref, Google Scholar
• Carver C. S., Scheier M. F. Outcome expectancy, locus of attribution for expectancy, and self-directed attention as determinants of evaluations and performance. J. Experiment. Soc. Psych. (1982) 18(2):184–200Crossref, Google Scholar
• Cohen J. A power primer. Psych. Bull. (1992) 112(1):155–159Crossref, Google Scholar
• Cosley D., Lam S. K., Albert I., Konstan J. A., Riedl J. Is seeing believing? How recommender systems influence users' opinions. CHI 2003 Conf. Human Factors Comput. Systems (2003) Fort Lauderdale, FLGoogle Scholar
• Diehl K. When two rights make a wrong: Searching too much in ordered environments. J. Marketing Res. (2005) 42(3):313–322Crossref, Google Scholar
• Drolet A., Luce M. F. The rationalizing effects of cognitive load on emotion-based tradeoff avoidance. J. Consumer Res. (2004) 31(1):63–77Crossref, Google Scholar
• Eierman M. A., Niederman F., Adams C. DSS theory: A model of constructs and relationships. Decision Support Systems (1995) 14(1):1–26Crossref, Google Scholar
• Einhorn H., Hogarth R. Confidence in judgment: Persistence of the illusion of validity. Psych. Rev. (1978) 85:395–416Crossref, Google Scholar
• Engel J. F., Blackwell R. D., Miniard P. W.Consumer Behavior (1995) 8th ed.(Dryden Press, New York) Google Scholar
• Erev I., Ert E., Yechiam E. Loss aversion, diminishing sensitivity, and the effect of experience on repeated decisions. J. Behavioral Decision Making (2008) 21(5):575–597Crossref, Google Scholar
• Ericsson K. A., Simon H. A.Protocol Analysis: Verbal Reports as Data (1993) (MIT Press, Cambridge, MA) Google Scholar
• Fasolo B., McClelland G. H., Lange K. A., Haugtvedt C. P., Machleit K. A., Yalch R. F., Haugtvedt C. P., Machleit K. A., Yalch R. F. The effects of site design and interattribute correlations on interactive Web-based decisions. Online Consumer Psychology: Understanding and Influencing Consumer Behavior in the Virtual World (2005) (Lawrence Erlbaum Associates, Mahwah, NJ) 325–342Google Scholar
• Försterling F. Attributional retraining: A review. Psych. Bull. (1985) 98(3):495–512Crossref, Google Scholar
• Frese M., Frese M. A theory of control and complexity: Implications for software design and integration of computer systems into the work place. Psychological Issues of Human-Computer Interaction in the Work Place (1987) (Elsevier Science, New York) 313–337Google Scholar
• Gefen D., Straub D. W. Gender differences in the perception and use of e-mail: An extension to the technology acceptance model. MIS Quart. (1997) 21(4):389–400Crossref, Google Scholar
• Gershoff A. D., Mukherjee A., Mukhopadhyay A. Consumer acceptance of online agent advice: Extremity and positivity effects. J. Consumer Psych. (2003) 13(1/2):161–170Crossref, Google Scholar
• Harman H. H.Modern Factor Analysis (1967) (University of Chicago Press, Chicago) Google Scholar
• Haubl G., Murray K. B. Preference construction and persistence in digital marketplaces: The role of electronic recommendation agents. J. Consumer Psych. (2003) 13(1/2):75–91Crossref, Google Scholar
• Haubl G., Trifts V. Consumer decision making in online shopping environments: The effects of interactive decision aids. Marketing Sci. (2000) 19(1):189–200Link, Google Scholar
• Hausman A. A multi-method investigation of consumer motivations in impulse buying behavior. J. Consumer Marketing (2000) 17(5):403–426Crossref, Google Scholar
• Hogarth R. M.Judgment and Choice: The Psychology of Decision (1987) (Wiley, New York) Google Scholar
• Hung S., Ku Y., Liang T., Lee C. Regret avoidance as a measure of DSS success: An exploratory study. Decision Support Systems (2007) 42(4):2093–2106Crossref, Google Scholar
• Kahai S. S., Solieri S. A., Felo A. J. Active involvement, familiarity, framing, and the illusion of control during decision support system use. Decision Support Systems (1998) 23(2):133–148Crossref, Google Scholar
• Kamis A., Davern M. J. An exploratory model of decision quality and its antecedents for category novices using multiple-stage shopping engines. E-Service J. (2005) 4(1):3–27Crossref, Google Scholar
• Kamis A., Koufaris M., Stern T. Using an attribute-based decision support system for user-customized products online: An experimental investigation. MIS Quart. (2008) 32(1):159–177Crossref, Google Scholar
• Keil M., Tan B. C. Y., Wei K.-K., Saarinen T., Tuunainen V., Wassenaar A. A cross-cultural study on escalation of commitment behavior in software projects. MIS Quart. (2000) 24(2):299–325Crossref, Google Scholar
• Komiak S. Y. X., Benbasat I. The effects of personalization and familiarity on trust in and adoption of recommendation agents. MIS Quart. (2006) 30(4):941–960Crossref, Google Scholar
• Komiak S. Y. X., Wang W., Benbasat I. Trust building in virtual salespersons versus in human salespersons: Similarities and differences. E-Service J. (2005) 3(3):49–63Crossref, Google Scholar
• Kottemann J. E., Davis F. D. Decisional conflict and user acceptance of multicriteria decision-making aids. Decision Sci. (1991) 22(4):918–926Crossref, Google Scholar
• Kottemann J. E., Davis F. D., Remus W. R. Computer-assisted decision making: Performance, beliefs, and the illusion of control. Organ. Behavioral Human Decision Processes (1994) 57(1):26–37Crossref, Google Scholar
• Kramer T. The effect of measurement task transparency on preference construction and evaluations of personalized recommendations. J. Marketing Res. (2007) 44(2):224–233Crossref, Google Scholar
• Krippendorff K.Content Analysis: An Introduction to Its Methodology (1980) (Sage Publications, Beverly Hills, CA) Google Scholar
• Langer E. J. The illusion of control. J. Personality Soc. Psych. (1975) 32(2):311–328Crossref, Google Scholar
• Leavitt N. Recommendation technology: Will it boost e-commerce? Computer (2006) 39(5):13–16Crossref, Google Scholar
• Luce M. F. Choosing to avoid: Coping with negatively emotion-laden consumer decisions. J. Consumer Res. (1998) 24(4):409–433Crossref, Google Scholar
• Luce M. F., Bettman J. R., Payne J. W. Choice processing in emotionally difficult decisions. J. Experiment. Psych.: Learning, Memory, Cognition (1997) 23(2):384–405Crossref, Google Scholar
• Luce M. F., Bettman J. R., Payne J. W. Emotional tradeoff difficulty and choice. J. Marketing Res. (1999) 36(2):143–159Crossref, Google Scholar
• Luce M. F., Bettman J. R., Payne J. W.Emotional Decisions: Tradeoff Difficulty and Coping in Consumer Choice (2001) (University of Chicago Press, Chicago) Google Scholar
• Miles M. B., Huberman A. M.Qualitative Data Analysis: An Expended Sourcebook (1994) (Sage Publications, Thousand Oaks, CA) Google Scholar
• Morris S. A., Marshall T. E. Perceived control in information systems. J. Organ. End User Comput. (2004) 16(2):38–56Crossref, Google Scholar
• Norman D. Emotion and design: Attractive things work better. Interactions (2002) 9(4):36–42Crossref, Google Scholar
• Pavlou P. A., Dimoka A. The nature and role of feedback text comments in online marketplaces: Implications for trust building, price premiums, and seller differentiation. Inform. Systems Res. (2006) 17(4):392–414Link, Google Scholar
• Payne J. W., Bettman J. R., Johnson E. J. Adaptive strategy selection in decision making. J. Experiment. Psych.: Learning, Memory, Cognition (1988) 13(3):534–552Crossref, Google Scholar
• Payne J. W., Bettman J. R., Johnson E. J.The Adaptive Decision-Maker (1993) (Cambridge University Press, New York) Crossref, Google Scholar
• Robertson R. K., Powers W. T.Introduction to Modern Psychology: The Control Theory View (1990) (The Control Systems Group, Gravel Switch, KY) Google Scholar
• Rodgers W. M., Conner M., Murray T. C. Distinguishing among perceived control, perceived difficulty, and self-efficacy as determinants of intentions and behaviours. British J. Soc. Psych. (2008) 47(4):607–630Crossref, Google Scholar
• Schmitz B., Skinner E. Perceived control, effort, and academic performance: Interindividual, intraindividual, and multivariate time-series analyses. J. Personality Soc. Psych. (1993) 64(6):1010–1028Crossref, Google Scholar
• Schwartz N., Higgins E. T., Sorrentino R. M., Sorrentino R., Higgens E. Feelings as information: Informational and motivational functions of affective states. Handbook of Motivation and Cognition: Foundations of Social Behavior (1986) 2(Guilford Press, New York) 527–561Google Scholar
• Simonson I. Choice based on reasons: The case of attraction and compromise effects. J. Consumer Res. (1989) 16(2):158–174Crossref, Google Scholar
• Singleton R. A. J., Straits B. C.Approaches to Social Research (1999) (Oxford University Press, New York) Google Scholar
• Skinner E. A., Greene T., Good T. L. Perceived control: Engagement, coping, and development. 21st Century Education: A Reference Handbook (2008) (Sage Publications, Newbury Park, CA) 1010–1028Crossref, Google Scholar
• Slovic P. The construction of preference. Amer. Psychologist (1995) 50(5):364–371Crossref, Google Scholar
• Sobel M. E., Leinhart S., Leinhart S. Asymptotic confidence intervals for indirect effects in structural equation models. Sociological Methodology (1982) (Jossey-Bass, San Francisco) 290–312Crossref, Google Scholar
• Song J., Jones D., Gudigantala N. The effects of incorporating compensatory choice strategies in Web-based consumer decision support systems. Decision Support Systems (2007) 43(2):359–374Crossref, Google Scholar
• Stone P. J., Dunphy D. C., Smith M. S., Ogilvie D. M.The General Inquirer: A Computer Approach to Content Analysis (1966) (MIT Press, Cambridge, MA) Google Scholar
• Swaminathan V. The impact of recommendation agents on consumer evaluation and choice: The moderating role of category risk, product complexity, and consumer knowledge. J. Consumer Psych. (2002) 13(1/2):93–101Google Scholar
• Taylor S., Todd P. Assessing IT usage: The role of prior experience. MIS Quart. (1995) 19(4):561–670Crossref, Google Scholar
• Tetlock P. E., Kristel O. V., Elson B., Green M. C. The psychology of the unthinkable: Taboo trade-offs, forbidden base rates, and heretical counterfactuals. J. Personality Soc. Psych. (2000) 78(5):853–870Crossref, Google Scholar
• Thaler R. H., Tversky A., Kahneman D., Schwartz A. The effect of myopia and loss aversion on risk taking: An experimental test. Quart. J. Econom. (1997) 112(2):647–661Crossref, Google Scholar
• Todd P., Benbasat I. An experimental investigation the impact of computer-based decision aids on the decision making process. MIS Quart. (1991) 2(2):87–115Google Scholar
• Todd P., Benbasat I. The influence of DSS on choice strategies: An experimental analysis of the role of cognitive effort. Organ. Behavioral Human Decision Processes (1994) 60(1):36–74Crossref, Google Scholar
• Todd P., Benbasat I. Evaluating the impact of DSS, cognitive effort, and incentives on strategy selection. Inform. Systems Res. (1999) 10(4):356–374Link, Google Scholar
• Tversky A., Kahneman D. Loss aversion in riskless choice: A reference-dependent model. Quart. J. Econom. (1991) 106(4):1039–1061Crossref, Google Scholar
• Van der Heijden H., Sorensen J. B. The mobile decision maker: Mobile decision aids, task complexity, and decision effectiveness. (2002) . Working paper, Copenhagen Business School, Frederiksberg, DenmarkGoogle Scholar
• Venkatesh V. Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model. Inform. Systems Res. (2000) 11(4):342–365Link, Google Scholar
• Venkatesh V., Davis F. A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Sci. (2000) 46(2):186–204Link, Google Scholar
• Vonk E. M., Tripodi T., Epstein I. Content analysis. Research Techniques for Clinical Social Workers (2006) (Columbia University Press, New York) 108–109Google Scholar
• Wang W., Benbasat I. Trust in and adoption of online recommendation agents. J. Amer. Inform. Systems (2005) 6(3):72–100Google Scholar
• Wang W., Benbasat I. Recommendation agents for electronic commerce: Effects of explanation facilities on trusting beliefs. J. Management Inform. Systems (2007) 23(4):217–246Crossref, Google Scholar
• Wang W., Benbasat I. Interactive decision aids for consumer decision making in e-commerce: The influence of perceived strategy restrictiveness. MIS Quart. (2009) 33(1):1–29Google Scholar
• Widing R. E., Talarzyk W. W. Electronic information systems for consumers: An evaluation of computer-assisted formats in multiple decision environments. J. Marketing Res. (1993) 30(2):125–141Crossref, Google Scholar
• Xiao B., Benbasat I. E-commerce product recommendation agents: Use, characteristics, and impact. MIS Quart. (2007) 31(1):137–209Crossref, Google Scholar