When Social Media Can Be Bad for You: Community Feedback Stifles Consumer Creativity and Reduces Satisfaction with Self-Designed Products
Published Online:14 Jan 2013https://doi.org/10.1287/isre.1120.0455
References
- . Effects of external evaluation on artistic creativity. J. Personality Soc. Psych. (1979) 37(2):221–233Crossref, Google Scholar
- . The social psychology of creativity: A componential conceptualization. J. Personality Soc. Psych. (1983) 45(2):357–376Crossref, Google Scholar
- . Conspicuous consumption and sophisticated thinking. Management Sci. (2005) 51(10):1449–1466Link, Google Scholar
- . The influence of a mere social presence in a retail context. J. Consumer Res. (2005) 32(2):207–212Crossref, Google Scholar
- . Hedonic shopping motivations. J. Retailing (2003) 79(2):77–95Crossref, Google Scholar
- . Individual strategies for coping with stress during organizational transitions. J. Appl. Behav. Sci. (1988) 24(1):19–36Crossref, Google Scholar
- . The need to belong: Desire for interpersonal attachments as a fundamental human motive. Psych. Bull. (1995) 117(3):497–529Crossref, Google Scholar
- . Where consumers diverge from others: Identity signaling and product domains. J. Consumer Res. (2007) 34(2):121–134Crossref, Google Scholar
- . The social self: On being the same and different at the same time. Personality Soc. Psych. Bull. (1991) 17(5):475–482Crossref, Google Scholar
- . Word of mouth communication within online communities: Conceptualizing the online social network. J. Interactive Marketing (2007) 21(3):2–20Crossref, Google Scholar
- . The effect of fleeting attraction on compliance to requests. Personality Soc. Psych. Bull. (2001) 27(12):1578–1586Crossref, Google Scholar
- . Communication modality as a determinant of persuasion: The role of communicator salience. J. Personality Soc. Psych. (1983) 45(2):241–265Crossref, Google Scholar
- . Following the wrong footsteps: Fixation effects of pictorial examples in a design problem-solving task. J. Experiment. Psych.: Learn., Memory, Cognition (2005) 31(5):1134–1148Crossref, Google Scholar
- . Social influence: Compliance and conformity. Annual Rev. Psych. (2004) 55:591–621Crossref, Google Scholar
- . A Social Psychology of Group Processes for Decision Making (1964) (Wiley, New York) Google Scholar
- . Marketing mass-customized products: Striking a balance between utility and complexity. J. Marketing Res. (2005) 42(2):219–227Crossref, Google Scholar
- . Information exchange and use in group decision making: You can lead a group to information, but you can't make it think. MIS Quart. (1996) 20(4):433–457Crossref, Google Scholar
- . Productivity loss in brainstorming groups: Toward the solution of a riddle. J. Personality Soc. Psych. (1987) 53(3):497–509Crossref, Google Scholar
- . Public and private self-consciousness: Assessment and theory. J. Consulting Clinical Psych. (1975) 43(4):522–527Crossref, Google Scholar
- . Reactance to recommendations: When unsolicited advice yields contrary responses. Marketing Sci. (2004) 23(March–April):82–94Link, Google Scholar
- . A short, reliable measure of subjective knowledge. J. Bus. Res. (1999) 46(1):57–66Crossref, Google Scholar
- . Product uniqueness as a driver of customer utility in mass customization. Marketing Lett. (2008) 19(2):93–107Crossref, Google Scholar
- . Complementing mass customization toolkits with user communities: How peer input improves customer self–design. J. Product Innovation Management (2008) 25(6):546–559Crossref, Google Scholar
- . The “I designed it myself” effect in mass customization. Management Sci. (2010) 56(1):125–140Link, Google Scholar
- . Deviancy (1968) (Academic Press, New York) Crossref, Google Scholar
- . Nonparametric Statistical Inference (2003) (Marcel Dekker, New York) Google Scholar
- . The effect of public commitment on resistance to persuasion: The influence of attitude certainty, issue importance, susceptibility to normative influence, preference for consistency and source proximity. Internat. J. Res. Marketing (2009) 26(1):60–68Crossref, Google Scholar
- , Amichai-Hamburger Y. Online persuasion and compliance: Social influence on the Internet and beyond. The Social Net: Human Behavior in Cyberspace (2005) (Oxford University Press, New York) 91–113Google Scholar
- . The value priority hypotheses for consumer budget plans. J. Consumer Res. (1986) 12(4):446–462Crossref, Google Scholar
- . The Psychology of Interpersonal Relations (1958) (Wiley, New York) Crossref, Google Scholar
- . Choice goal attainment and decision and consumption satisfaction. J. Marketing Res. (2007) 44(5):234–250Crossref, Google Scholar
- . Creativity. Annual Rev. Psych. (2010) 61:569–598Crossref, Google Scholar
- . Do satisfied customers really pay more? A study of the relationship between customer satisfaction and willingness to pay. J. Marketing (2005) 69(2):84–96Crossref, Google Scholar
- . Willingness to accept, willingness to pay, and the income effect. J. Econom. Behav. Organ. (2003) 51(4):537–545Crossref, Google Scholar
- . The downside of feeling better: Self-regard repair harms performance. Self Identity (2008) 7(3):262–277Crossref, Google Scholar
- . Social psychological aspects of computer-mediated communication. Amer. Psychologist (1984) 39(10):1123–1134Crossref, Google Scholar
- . Collaborative fixation: Effects of others' ideas on brainstorming. Appl. Cognitive Psych. (2010) 25(3):259–271Google Scholar
- . The field behind the screen: Using netnography for marketing research in online communities. J. Marketing Res. (2002) 39(February):61–72Crossref, Google Scholar
- . Asymmetric option effects on ease of choice criticism and defense. Organ. Behav. Human Decision Processes (2012) 117(1):179–191Crossref, Google Scholar
- . The effect of cultural orientation on consumer responses to personalization. Marketing Sci. (2007) 26(March–April):246–58Link, Google Scholar
- . Scarcity effects on value: A quantitative review of the commodity theory literature. Psych. Marketing (1991) 8(Spring):43–57Crossref, Google Scholar
- . Persuasion as a function of self-awareness in computer-mediated communication. Soc. Behav. (1989) 4(2):99–111Google Scholar
- . Promotional chat on the Internet. Marketing Sci. (2006) 25(2):155–163Link, Google Scholar
- . On the asymptotic efficiency of certain non-parametric two-sample tests. Ann. Math. Statist. (1954) 25(3):514–522Crossref, Google Scholar
- . To each his own? How comparisons with others influence consumers' evaluations of their self-designed products. J. Consumer Res. (2010) 36(5):806–819Crossref, Google Scholar
- . Productivity loss in brainstorming groups: A meta-analytic integration. Basic Appl. Soc. Psych. (1991) 12(1):3–23Crossref, Google Scholar
- . Cognitive stimulation and interference in groups: Exposure effects in an idea generation task. J. Experiment. Soc. Psych. (2002) 38(6):535–544Crossref, Google Scholar
- . Response determinants in satisfaction judgements. J. Consumer Res. (1988) 14(March):495–507Crossref, Google Scholar
- . Holistic package design and consumer brand impressions. J. Marketing (2008) 72(3):64–81Crossref, Google Scholar
- . The Dynamics of Persuasion: Communication and Attitudes in the 21st Century (2008) (Lawrence Erlbaum, New York) Google Scholar
- . Shaping customer satisfaction through self-awareness cues. J. Marketing Res. (2010) 47(October):920–932Crossref, Google Scholar
- . Electronic brainstorming: The illusion of productivity. Inform. Systems Res. (1999) 10(2):110–133Link, Google Scholar
- . Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behav. Res. Methods (2008) 40(3):879–891Crossref, Google Scholar
- . User design of customized products. Marketing Sci. (2007) 26(2):268–280Link, Google Scholar
- . The effect of computer-mediated communication on conformity vs. nonconformity: An impression management perspective. J. Consumer Psych. (2009) 19(3):374–388Crossref, Google Scholar
- . Social Judgment (1961) (Yale University Press, New Haven, CT) Google Scholar
- . A consumer-based methodology for the identification of new product ideas. Management Sci. (1974) 20(6):921–937Link, Google Scholar
- . Deflecting reactance: The role of similarity in increasing compliance and reducing resistance. Basic Appl. Soc. Psych. (2005) 27(3):227–284Crossref, Google Scholar
- . A skeptical look at dispositional reactance. Personality Individual Differences (2006) 40(6):1291–1297Crossref, Google Scholar
- . Choice based on reasons: The case of attraction and compromise effects. J. Consumer Res. (1989) 16(2):158–174Crossref, Google Scholar
- . The role of explanations and need for uniqueness in consumer decision making: Unconventional choices based on reasons. J. Consumer Res. (2000) 27(1):49–68Crossref, Google Scholar
- . Constraining effects of examples in a creative generation task. Memory Cognition (1993) 21(6):837–845Crossref, Google Scholar
- . Trust, confidence, and expertise in a judge-advisor system. Organ. Behav. Human Decision Processes (2001) 84(2):288–307Crossref, Google Scholar
- . Abnormality as a positive characteristic: The development and validation of a scale measuring need for uniqueness. J. Abnormal Psych. (1977) 86(5):518–527Crossref, Google Scholar
- , Lea M. Social influence and the influence of the “social” in computer-mediated communication. Contexts of Computer-Mediated Communication (1992) (Harvester Wheatsheaf, Hemel Hempstead, UK) 30–65Google Scholar
- . Customized products: A competitive analysis. Marketing Sci. (2005) 24(4):569–584Link, Google Scholar
- . Customer satisfaction: A meta-analysis of the empirical evidence. J. Acad. Marketing Sci. (2001) 29(1):16–35Crossref, Google Scholar
- . The impact of accountability on judgment and choice: Toward a social contingency model. Adv. Experiment. Soc. Psych. (1992) 25:331–376Crossref, Google Scholar
- . Social and cognitive strategies for coping with accountability: Conformity, complexity, and bolstering. J. Personality Soc. Psych. (1989) 57(4):632–640Crossref, Google Scholar
- . Speaking of fashion: Consumers' uses of fashion discourses and the appropriation of countervailing cultural meanings. J. Consumer Res. (1997) 24(1):15–42Crossref, Google Scholar
- . Individuality or conformity? The effect of independent and interdependent self-concepts on public judgments. J. Consumer Psych. (2006) 16(3):240–248Crossref, Google Scholar
- , Sternberg RJ. The nature of creativity as manifest in its testing. The Nature of Creativity: Contemporary Psychological Perspectives (1988) (Cambridge University Press, New York) 43–75Google Scholar
- . Consumer participation in coproduction: “I made it myself” effects on consumers' sensory perceptions and evaluation of outcome and input product. J. Marketing (2012) 76(2):33–46Crossref, Google Scholar
- . The effectiveness of nominal, Delphi, and interacting group decision making processes. Acad. Management J. (1974) 17(4):605–621Crossref, Google Scholar
- . An attributional theory of achievement motivation and emotion. Psych. Rev. (1985) 92(October):548–573Crossref, Google Scholar
- . Masked affective priming by name letters: Evidence for a correspondence of explicit and implicit self-esteem. J. Experiment. Soc. Psych. (2005) 41(6):654–663Crossref, Google Scholar
- . Consumer trust and advice acceptance: The moderating roles of benevolence, expertise, and negative emotions. J. Consumer Psych. (2005) 15(2):141–148Crossref, Google Scholar
- . Receiving other people's advice: Influence and benefit. Organ. Behav. Human Decision Processes (2004) 93(1):1–13Crossref, Google Scholar

