Online Product Reviews: Implications for Retailers and Competing Manufacturers

References

• Archak N, Ghose A, Ipeirotis PG (2011) Deriving the pricing power of product features by mining consumer reviews. Management Sci. 57(8):1485–1509.Link, Google Scholar
• Bates JM, Granger CWJ (1969) The combination of forecasts. Oper. Res. Quart. 20(4):451–468.Crossref, Google Scholar
• Chen P-Y, Wu S-Y, Yoon J (2004) The impact of online recommendations and consumer feedback on sales. Proc. 25th Internat. Conf. Inform. Systems (ICIS). http://aisel.aisnet.org/icis2004/58/.Google Scholar
• Chen Y, Xie J (2005) Third-party product review and firm marketing strategy. Marketing Sci. 24(2):218–240.Link, Google Scholar
• Chen Y, Xie J (2008) Online consumer review: Word-of-mouth as a new element of marketing communication mix. Management Sci. 54(3):477–491.Link, Google Scholar
• Chevalier JA, Mayzlin D (2006) The effect of word of mouth on sales: Online book reviews. J. Marketing Res. 43(3):345–354.Crossref, Google Scholar
• Choi SC (1991) Price competition in a channel structure with a common retailer. Marketing Sci. 10(4):271–296.Link, Google Scholar
• Clemons EK, Gao GG, Hitt LM (2006) When online reviews meet hyperdifferentiation: A study of the craft beer industry. J. Management Inform. Systems 23(2):149–171.Crossref, Google Scholar
• Cone (2010) Consumers look online to verify purchase recommendations, even from their most trusted sources. Technical report, Cone Communications, http://www.coneinc.com/stuff/contentmgr/files/0/57cbc4124b1ea562f11290ad6dda9277/files/2010_online_influence_trend_tracker_factsheet_final.pdf.Google Scholar
• Dellarocas C (2006) Strategic manipulation of Internet opinion forums: Implications for consumers and firms. Management Sci. 52(10):1577–1593.Link, Google Scholar
• Deloitte and Touche (2007) Most consumers read and rely on online reviews; companies must adjust. Technical report. Deloitte and Touche via eMarketer, http://www.marketingcharts.com/interactive/most-consumers-read-and-rely-on-online-reviews-companies-must-adjust-2234/.Google Scholar
• Duan W, Gu B, Whinston AB (2008) The dynamics of online word-of-mouth and product sales—An empirical investigation of the movie industry. J. Retailing 84(2):233–242.Crossref, Google Scholar
• Forman C, Ghose A, Wiesenfeld B (2008) Examining the relationship between reviews and sales: The role of reviewer identity disclosure in electronic markets. Inform. Systems Res. 19(3): 291–313.Link, Google Scholar
• Garvin DA (1984) What does product quality really mean? Sloan Management Rev. 26(1):S25–S43.Google Scholar
• Gu ZJ, Xie Y (2012) Facilitating fit-revelation in the competitive market. Management Sci. 59(5):1196–1212.Link, Google Scholar
• Hong Y, Chen P-Y, Hitt LM (2012) Measuring product type with dynamics of online product review variance. Proc. 33th Internat. Conf. Inform. Systems (ICIS). http://aisel.aisnet.org/icis2012/proceedings/EconomicsValue/7/.Google Scholar
• Jiang Y, Guo H (2013) Design of consumer review systems and product pricing. Working paper, Florida Gulf Coast University.Crossref, Google Scholar
• Jiang B, Srinivasan K (2011) Impact of online consumer reviews on competitive marketing strategies. Working paper, Carnegie Mellon University.Google Scholar
• Jiang B-J, Wang B (2008) Impact of consumer reviews and ratings on sales, prices, and profits: Theory and evidence. Proc. 29th Internat. Conf. Inform. Systems (ICIS). http://aisel.aisnet.org/icis2008/141/.Google Scholar
• Johnson JP, Myatt DP (2006) On the simple economics of advertising, marketing, and product design. Amer. Econom. Rev. 96(3):756–784.Crossref, Google Scholar
• Kuksov D, Xie Y (2010) Pricing, frills, and customer ratings. Marketing Sci. 29(5):925–943.Link, Google Scholar
• Lewis TR, Sappington DEM (1994) Supplying information to facilitate price discrimination. Internat. Econom. Rev. 35(2):309–327.Crossref, Google Scholar
• Li X, Hitt LM (2008) Self-selection and information role of online product reviews. Inform. Systems Res. 19(4):456–474.Link, Google Scholar
• Li X, Hitt LM (2010) Price effects in online product reviews: An analytical model and empirical analysis. Management Inform. Systems Res. Quart. 34(4):809–831.Crossref, Google Scholar
• Li X, Hitt LM, Zhang ZJ (2011) Product reviews and competition in markets for repeat purchase products. J. Management Inform. Systems 27(4):9–42.Crossref, Google Scholar
• Liu Y (2006) Word of mouth for movies: Its dynamics and impact on box office revenue. J. Marketing 70(3):74–89.Crossref, Google Scholar
• Mayzlin D (2006) Promotional chat on the Internet. Marketing Sci. 25(2):155–163.Link, Google Scholar
• McCracken S (2011) Informative advertising under duopoly. Working paper, Australian National University.Google Scholar
• Petriconi S (2012) Bank competition, information choice and inefficient lending booms. Working paper, Universitat Pompeu Fabra.Google Scholar
• Ruckes M (2004) Bank competition and credit standars. Rev. Financial Stud. 17(4):1073–1102.Crossref, Google Scholar
• Shaffer G, Zettelmeyer F (2002) When good news about your rival is good for you: The effect of third-party information on the division of channel profits. Marketing Sci. 21(3):273–293.Link, Google Scholar
• Shin HS, Hanssens DM, Gajula B (2011) Positive vs. negative online buzz as leading indicators of daily price fluctuation. Working Paper, Long Island University.Google Scholar
• Sun M (2012) How does variance of product ratings matter? Management Sci. 58(4):696–707.Link, Google Scholar
• Sun M, Tyagi R (2012) When does a manufacturer disclose product match information? Working paper, Boston University.Google Scholar
• Sutton J (1986) Vertical product differentiation: Some basic themes. Amer. Econom. Rev. 76(2):393–398.Google Scholar
• Villias-Boas JM (2004) Consumer learning, brand loyalty, and competition. Marketing Sci. 23(1):134–145.Link, Google Scholar
• Zhu F, Zhang XM (2010) Impact of online consumer reviews on sales: The moderating role of product and consumer characteristics. J. Marketing 74(2):133–148.Crossref, Google Scholar