Health Information Exchange as a Multisided Platform: Adoption, Usage, and Practice Involvement in Service Co-Production

Published Online:https://doi.org/10.1287/isre.2014.0547

References

  • Adler-Milstein J, Bates DW, Jha AK (2011) A survey of health information exchange organizations in the United States: Implications for meaningful use. Ann. Internal Medicine 154(10):666–671.CrossrefGoogle Scholar
  • Adler-Milstein J, DesRoches CM, Jha AK (2011) Health information exchange among U.S. hospitals. Amer. J. Managed Care 17(11):761–768.Google Scholar
  • Allison PD (2010) Survival Analysis Using SAS: A Practical Guide (SAS Inst, Cary, NC).Google Scholar
  • Amatayakul M (2008) Think a privacy breach couldn’t happen at your facility? Think again. Healthcare Financial Management: J. Healthcare Financial Management Assoc. 62(5):100–101.Google Scholar
  • Aron R, Dutta S, Janakiraman R, Pathak PA (2011) The impact of automation of systems on medical errors: Evidence from field research. Inform. Systems Res. 22(3):429–446.LinkGoogle Scholar
  • Baicker K, Skinner JS (2010) Tax Policy and Economy, Vol. 25 (University of Chicago Press, Chicago).Google Scholar
  • Bampo M, Ewing MT, Mather DR, Stewart D, Wallace M (2008) The effects of the social structure of digital networks on viral marketing performance. Inform. Systems Res. 19(3):273–290.LinkGoogle Scholar
  • Bates DW, Bitton A (2010) The future of health information technology in the patient-centered medical home. Health Affairs 29(4):614–621.CrossrefGoogle Scholar
  • Bloom BS (2002) Crossing the quality chasm: A new health system for the 21st century. JAMA: J. Amer. Medical Assoc. 287(5): 646–647.CrossrefGoogle Scholar
  • Blumenthal D, Tavenner M (2010) The “meaningful use” regulation for electronic health records. New England J. Medicine 363(6): 501–504.CrossrefGoogle Scholar
  • Boyer KK, Hallowell R, Roth AV (2002) E-services: Operating strategy—a case study and a method for analyzing operational benefits. J. Oper. Management 20(2):175–188.CrossrefGoogle Scholar
  • Briggs B (2003) The history of networks in health care. Health Data Management 11(3):36.Google Scholar
  • Buntin MB, Burke MF, Hoaglin MC, Blumenthal D (2011) The benefits of health information technology: a review of the recent literature shows predominantly positive results. Health Affairs 30(3):464–471.CrossrefGoogle Scholar
  • Casalino L, Gillies RR, Shortell SM, Schmittdiel JA, Bodenheimer T, Robinson JC, Rundall T, Oswald N, Schauffler H, Wang MC (2003) External incentives, information technology, and organized processes to improve health care quality for patients with chronic diseases. JAMA: J. Amer. Medical Assoc. 289(4):434–441.CrossrefGoogle Scholar
  • Charlson ME, Pompei P, Ales KL, MacKenzie CR (1987) A new method of classifying prognostic comorbidity in longitudinal studies: Development and validation. J. Chronic Diseases 40(5):373–383.CrossrefGoogle Scholar
  • Chellappa RK, Saraf N (2010) Alliances, rivalry, and firm performance in enterprise systems software markets: A social network approach. Inform. Systems Res. 21(4):849–871.LinkGoogle Scholar
  • Chernew ME, Baicker K, Hsu J (2010) The specter of financial armageddon health care and federal debt in the United States. New England J. Medicine 362(13):1166–1168.CrossrefGoogle Scholar
  • Coleman JS, Katz E, Menzel H (1966) Medical Innovation: A Diffusion Study (Bobbs-Merrill, New York).Google Scholar
  • Corrigan JM, Greiner A, Erickson SM (2002) Fostering Rapid Advances in Health Care: Learning from System Demonstrations (National Academies Press, Washington, DC).Google Scholar
  • Davis GF (1991) Agents without principles? The spread of the poison pill through the intercorporate network. Admin. Sci. Quart. 36(4):583–613.CrossrefGoogle Scholar
  • Davis K, Schoen C, Stremikis K, Fund C (2010) Mirror, mirror on the wall: How the performance of the U.S. health care system compares internationally: 2010 update, Commonwealth Fund. http://www.commonwealthfund.org/publications/fund-reports/2010/jun/mirror-mirror-update.Google Scholar
  • DiMaggio PJ (1988) Interest and agency in institutional theory. Zucker LG, ed. Research in Institutional Patterns Envirnoment and Culture (Ballinger, Cambridge, MA), 3–22.Google Scholar
  • DiMaggio PJ, Powell WW (1983) The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. Amer. Sociol. Rev. 48(2):147–160.CrossrefGoogle Scholar
  • Edwards A, Hollin I, Barry J, Kachnowski S (2010) Barriers to cross–institutional health information exchange: A literature review. J. Healthcare Inform. Management: JHIM 24(3):22–34.Google Scholar
  • Fontaine P, Zink T, Boyle RG, Kralewski J (2010) Health information exchange: Participation by Minnesota primary care practices. Arch. Intern Medicine 170(7):622–629.CrossrefGoogle Scholar
  • Fuchs VR (1968) The Service Economy (National Bureau of Economic Research, Cambridge, MA).Google Scholar
  • Gardner BD, Warner JE (1994) Two steps forward-one step back. Choices 9(1):5–9.Google Scholar
  • Grewal R, Lilien GL, Mallapragada G (2006) Location, location, location: How network embeddedness affects project success in open source systems. Management Sci. 52(7):1043–1056.LinkGoogle Scholar
  • Griliches Z (1994) Productivity, R&D, and the data constraint. Amer. Econom. Rev. 84(1):1–23.Google Scholar
  • Grossman JM, Bodenheimer TS, McKenzie K (2006) Hospital-physician portals: The role of competition in driving clinical data exchange. Health Affairs 25(6):1629–1636.CrossrefGoogle Scholar
  • Grossman JM, Kushner KL, November EA, LTHPOLICY PC (2008) Creating Sustainable Local Health Information Exchanges: Can Barriers to Stakeholder Participation Be Overcome? (Center for Studying Health System Change, Washington, DC).Google Scholar
  • Gurǎu C (2002) E-banking in transition economies: The case of Romania. J. Financial Services Marketing 6(4):362–378.CrossrefGoogle Scholar
  • Gurbaxani V (1990) Diffusion in computing networks: The case of BITNET. Comm. ACM 33(12):65–75.CrossrefGoogle Scholar
  • Hall RH, Quinn RE (1984) State expansion and organizational fields. Organ. Theory Public Policy 147–161.Google Scholar
  • Hausman JA (1978) Specification tests in econometrics. Econometrica: J. Econometric Society 46(6):1251–1271.CrossrefGoogle Scholar
  • Jensen TB, Aanestad M (2006) How healthcare professionals “make sense” of an electronic patient record adoption. Inform. Systems Management 24(1):29–42.CrossrefGoogle Scholar
  • Johnson KB, Unertl KM, Chen Q, Lorenzi NM, Nian H, Bailey J, Frisse M (2011) Health information exchange usage in emergency departments and clinics: The who, what, and why. J. Amer. Medical Informatics Assoc. 18(5):690–697.CrossrefGoogle Scholar
  • Kane GC, Alavi M (2008) Casting the net: A multimodal network perspective on user-system interactions. Inform. Systems Res. 19(3):253–272.LinkGoogle Scholar
  • Kane GC, Labianca GJ (2011) IS avoidance in health-care groups: A multilevel investigation. Inform. Systems Res. 22(3):504–522.LinkGoogle Scholar
  • Kelley SW, Donnelly JH, Skinner SJ (1990) Customer participation in service production and delivery. J. Retailing 66(3):315–335.Google Scholar
  • Kraut RE, Rice RE, Cool C, Fish RS (1998) Varieties of social influence: The role of utility and norms in the success of a new communication medium. Organ. Sci. 9(4):437–453.LinkGoogle Scholar
  • Kwon TH (1990) A diffusion of innovation approach to MIS infusion: Conceptualization, methodology, and management strategies. Proc. Eleventh Internat. Conf. Inform. Systems (Association for Computing Machinery, New York), 139–147.Google Scholar
  • Lassila KS, Pemble KR, DuPont LA, Cheng RH (1997) Assessing the impact of community health information networks: A multisite field study of the Wisconsin health information network. Topics Health Inform. Management 18(2):64–76.Google Scholar
  • Lenert L, Sundwall D, Lenert ME (2012) Shifts in the architecture of the nationwide health information network. J. Amer. Medical Informatics Assoc. 19(4):498–502.CrossrefGoogle Scholar
  • Lewis WR, Wakerly RT (1995) CHINs (community health information networks): Fad or destiny? Healthcare Inform. Management: J. Healthcare Inform. Management Systems Society Amer. Hospital Assoc. 9(2):5–7.Google Scholar
  • Loh L, Venkatraman N (1992) Diffusion of information technology outsourcing: Influence sources and the Kodak effect. Inform. Systems Res. 3(4):334–358.LinkGoogle Scholar
  • Lorenzi NM (2003) Strategies for Creating Successful Local Health Information Infrastructure Initiatives (Vanderbilt University, Nashville, TN).Google Scholar
  • Malepati S, Kushner K, Lee JS (2007) RHIOs and the value proposition: Value is in the eye of the beholder. J. AHIMA 78(3):24–29.Google Scholar
  • Martin AB, Lassman D, Washington B, Catlin A (2012) Growth in U.S. health spending remained slow in 2010; Health share of gross domestic product was unchanged from 2009. Health Affairs 31(1):208–219.CrossrefGoogle Scholar
  • McClellan M, McKethan AN, Lewis JL, Roski J, Fisher ES (2010) A national strategy to put accountable care into practice. Health Affairs 29(5):982–990.CrossrefGoogle Scholar
  • McLeod R Jr, Fuerst WL (1982) Marketing the MIS during times of resource scarcity. MIS Quart. 6(3):45–54.CrossrefGoogle Scholar
  • Mcllwain K, Lassetter JS (2009) Building sustainable hies. Health Management Tech. 30(2):8–11.Google Scholar
  • Mehra A, Kilduff M, Brass DJ (2001) The social networks of high and low self-monitors: Implications for workplace performance. Admin. Sci. Quart. 46(1):121–146.CrossrefGoogle Scholar
  • Melnick G, Keeler E (2007) The effects of multi-hospital systems on hospital prices. J. Health Econom. 26(2):400–413.CrossrefGoogle Scholar
  • Menon NM, Lee B, Eldenburg L (2000) Productivity of information systems in the healthcare industry. Inform. Systems Res. 11(1): 83–92.LinkGoogle Scholar
  • Nakamura MM, Ferris TG, DesRoches CM, Jha AK (2010) Electronic health record adoption by children’s hospitals in the United States. Arch. Pediatrics Adolescent Medicine 164(12):1145–1151.CrossrefGoogle Scholar
  • Overhage JM, Dexter PR, Perkins SM, Cordell WH, McGoff J, McGrath R, McDonald CJ (2002) A randomized, controlled trial of clinical information shared from another institution. Ann. Emergency Medicine 39(1):14–23.CrossrefGoogle Scholar
  • Paul LS (1995) IDS vs. CHIN: The great debate. Infocare (May):42,44.Google Scholar
  • Payton FC, Ginzberg MJ (2001) Interorganizational health care systems implementations: An exploratory study of early electronic commerce initiatives. Health Care Management Rev. 26(2):20–32.CrossrefGoogle Scholar
  • Poissant L, Pereira J, Tamblyn R, Kawasumi Y (2005) The impact of electronic health records on time efficiency of physicians and nurses: A systematic review. J. Amer. Medical Informatics Assoc. 12(5):505–516.CrossrefGoogle Scholar
  • Rogers EM (1962) Diffusion of Innovations (Free Press, New York).Google Scholar
  • Rogers EM, Kincaid DL (1981) Communication Networks: Toward a New Paradigm for Research (Free Press, New York).Google Scholar
  • Ross SE, Schilling LM, Fernald DH, Davidson AJ, West DR (2010) Health information exchange in small-to-medium sized family medicine practices: Motivators, barriers, and potential facilitators of adoption. Internat. J. Medical Informatics 79(2):123–129.CrossrefGoogle Scholar
  • Rubin RD (2003) The community health information movement: Where it’s been, where it’s going. Public Health Informatics Inform. Systems 31(1):595–616.CrossrefGoogle Scholar
  • Sasidharan S, Santhanam R, Brass DJ, Sambamurthy V (2012) The effects of social network structure on enterprise systems success: A longitudinal multilevel analysis. Inform. Systems Res. 23(3-Part-1):658–678.LinkGoogle Scholar
  • Scalise DA (2006) Primer for building RHIOs. Hospitals Health Networks 80:49–53.Google Scholar
  • Sipkoff M (2010) HIEs are slow going but critical part of HIT. Managed Care 19(March):30–34.Google Scholar
  • Solomon MR (2007) Regional health information organizations: A vehicle for transforming health care delivery? J. Medical Systems 31(1):35–47.CrossrefGoogle Scholar
  • Squazzo JD (2007) The state of regional health information organizations: Health data exchange on the rise. Healthcare Executive 22(5):8–10.Google Scholar
  • Stark MJ, Gregan SL, Allen PW (1996) The Iowa CHMIS: Work in progress. J. Ambulatory Care Management 19(1):98–104.CrossrefGoogle Scholar
  • Starr P (1997) Smart technology, stunted policy: Developing health information networks. Health Affairs 16(3):91–105.CrossrefGoogle Scholar
  • Terry K (2006) The rocky road to RHIOs. Medical Econom. 83(4): TCP8–TCP10.Google Scholar
  • Tucker C (2008) Identifying formal and informal influence in technology adoption with network externalities. Management Sci. 54(12):2024–2038.LinkGoogle Scholar
  • U.S. Congress: Office of Technology Assessment (1995) Bringing healthcare online: The role of information technologies.Google Scholar
  • Venkatesh V, Zhang X, Sykes TA (2011) “Doctors do too little technology”: A longitudinal field study of an electronic healthcare system implementation. Inform. Systems Res. 22(3):523–546.LinkGoogle Scholar
  • Vest JR, Gamm LD (2010) Health information exchange: Persistent challenges and new strategies. J. Amer. Medical Informatics Assoc. 17(3):288–294.CrossrefGoogle Scholar
  • Walker J, Pan E, Johnston D, Adler-Milstein J, Bates DW, Middleton B (2005) The value of health care information exchange and interoperability. Health Affairs Jan–Jun(suppl):W5-10–W5-18.CrossrefGoogle Scholar
  • Wang YS, Wang YM, Lin HH, Tang TI (2003) Determinants of user acceptance of Internet banking: An empirical study. Internat. J. Service Indust. Management 14(5):501–519.CrossrefGoogle Scholar
  • Whitaker GP (1980) Coproduction: Citizen participation in service delivery. Public Administration Rev. 40(3):240–246.CrossrefGoogle Scholar
  • Williams C, Mostashari F, Mertz K, Hogin E, Atwal P (2012) From the office of the national coordinator: The strategy for advancing the exchange of health information. Health Affairs 31(3):527–536.CrossrefGoogle Scholar
  • Xue M, Harker PT (2002) Customer efficiency concept and its impact on e-business management. J. Service Res. 4(4):253–267.CrossrefGoogle Scholar
  • Xue M, Hitt LM, Chen P (2011) Determinants and outcomes of Internet banking adoption. Management Sci. 57(2):291–307.LinkGoogle Scholar
  • Xue M, Hitt LM, Harker PT (2007) Customer efficiency, channel usage, and firm performance in retail banking. Manufacturing Service Oper. Management 9(4):535–558.LinkGoogle Scholar
  • Yaraghi N, Du AY, Sharman R, Gopal RD, Ramesh R (2013) Network effects in health information exchange growth. ACM Trans. Management Inform. Systems (TMIS) 4(1):1–26.CrossrefGoogle Scholar
  • Yaraghi N, Du AY, Sharman R, Gopal RD, Ramesh R, Singh R, Singh G (2014) Professional and geographical network effects on healthcare information exchange growth: Does proximity really matter? J. Amer. Medical Informatics Assoc. 21(4):671–678.CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.