Health Information Exchange as a Multisided Platform: Adoption, Usage, and Practice Involvement in Service Co-Production

Niam Yaraghi
Niam Yaraghi
[email protected]
Center for Technology Innovation, Governance Studies, The Brookings Institution, Washington, DC 20036
Search for more papers by this author
,
Anna Ye Du
Anna Ye Du
[email protected]
Management Science and Systems Department, State University of New York at Buffalo, Buffalo, New York 14260
Search for more papers by this author
,
Raj Sharman
Raj Sharman
[email protected]
Management Science and Systems Department, State University of New York at Buffalo, Buffalo, New York 14260
Search for more papers by this author
,
Ram D. Gopal
Ram D. Gopal
[email protected]
Department of Operations and Information Management, University of Connecticut, Storrs, Connecticut 06269
Search for more papers by this author
,
Ram Ramesh
Ram Ramesh
[email protected]
Management Science and Systems Department, State University of New York at Buffalo, Buffalo, New York 14260
Search for more papers by this author

Niam Yaraghi

[email protected]

Center for Technology Innovation, Governance Studies, The Brookings Institution, Washington, DC 20036

Search for more papers by this author

Anna Ye Du

[email protected]

Management Science and Systems Department, State University of New York at Buffalo, Buffalo, New York 14260

Search for more papers by this author

Raj Sharman

[email protected]

Management Science and Systems Department, State University of New York at Buffalo, Buffalo, New York 14260

Search for more papers by this author

Ram D. Gopal

[email protected]

Department of Operations and Information Management, University of Connecticut, Storrs, Connecticut 06269

Search for more papers by this author

Ram Ramesh

[email protected]

Management Science and Systems Department, State University of New York at Buffalo, Buffalo, New York 14260

Search for more papers by this author

Published Online:18 Nov 2014https://doi.org/10.1287/isre.2014.0547

Supplemental Material

isre.2014.0547-sm-online_supplement_final.pdf (749 KB)

Cited by
- Bridging the Divide? The Differential Impact of Health Information Exchange (HIE) on Healthcare Professionals’ Productivity in Urban and Rural Settings
  4 March 2026 | Production and Operations Management, Vol. 24
- The impact of electronic health records on the ordering of medical tests
  31 March 2025 | Israel Journal of Health Policy Research, Vol. 14, No. 1
- The trends of patient engagement in a co-production healthcare services: a insights from a bibliometric analysis
  2 January 2025 | Journal of Health Organization and Management, Vol. 39, No. 6
- Examining the Impact of Generative AI on Users’ Voluntary Knowledge Contribution: Evidence from A Natural Experiment on Stack Overflow
  Guohou Shan,
  Liangfei Qiu
  24 September 2025 | Information Systems Research, Vol. 0, No. 0
- Platform value-added service strategy based on data factor endowment
  21 April 2025 | Electronic Commerce Research, Vol. 32
- Beyond Borders: Evaluating the Impact of Health Information Exchange on Resource Utilization in the United Arab Emirates – A Longitudinal Study
  25 January 2024 | Information Systems Frontiers, Vol. 27, No. 2
- Value of Information Sharing in Using Healthcare Information Technology: A Systematic Review
  6 March 2025 | Journal of Healthcare Management, Vol. 70, No. 2
- Patient Centricity in IS Healthcare—A Framework Proposing Enablement, Empowerment, and Engagement of Patients as Individual IS Users
  22 March 2025
- Does Sharing Make My Data More Insecure? An Empirical Study on Health Information Exchange and Data Breaches
  1 September 2024 | MIS Quarterly, Vol. 48, No. 3
- Intelligent health in the IS area: A literature review and research agenda
  Fundamental Research, Vol. 4, No. 4
- DIGITAL PAYMENT PLATFORMS AND SUBSISTENCE ENTREPRENEURS: CHAMPIONING BEYOND THE PANDEMIC
  16 February 2024 | Journal of Organizational Computing and Electronic Commerce, Vol. 34, No. 2
- Systematic Literature Review of Cloud Computing Research Between 2010 and 2023
  21 May 2024
- Digital Assets and Decentralized Finance – Emerging Research Opportunities for Information Systems
  21 May 2024
- Too much information? The use of extraneous information to support decision‐making in emergency settings
  3 November 2022 | Decision Sciences, Vol. 54, No. 6
- A Bitter Pill to Swallow? The Consequences of Patient Evaluation in Online Health Question-and-Answer Platforms
  Chen Chen,
  Dylan Walker
  24 August 2022 | Information Systems Research, Vol. 34, No. 3
- Reconceptualizing platforms in information systems research through the lens of service-dominant logic
  The Journal of Strategic Information Systems, Vol. 32, No. 3
- Differential Impacts of Technology-Network Structures on Cost Efficiency: Knowledge Spillovers in Healthcare
  23 August 2023 | Journal of Management Information Systems, Vol. 40, No. 3
- Interlinking organisational resources, AI adoption and omnichannel integration quality in Ghana’s healthcare supply chain
  Journal of Business Research, Vol. 162
- Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments
  Wenjuan Fan,
  Qiqi Zhou,
  Liangfei Qiu,
  Subodha Kumar
  21 June 2022 | Information Systems Research, Vol. 34, No. 2
- Digital Therapeutics (DTx)
  6 April 2023 | Business & Information Systems Engineering, Vol. 65, No. 3
- Impact of Health Information Exchange Adoption on Referral Patterns
  Saeede Eftekhari,
  Niam Yaraghi,
  Ram D. Gopal,
  Ram Ramesh
  24 May 2022 | Management Science, Vol. 69, No. 3
- The Effects of Health Information Exchange Access on Healthcare Quality and Efficiency: An Empirical Investigation
  Ramkumar Janakiraman,
  Eunho Park,
  Emre M. Demirezen,
  Subodha Kumar
  29 July 2022 | Management Science, Vol. 69, No. 2
- Incentive schemes for readmissions reduction in coordinating reverse referral healthcare services
  Computers & Industrial Engineering, Vol. 176
- Der Einsatz digitaler Plattformen und Künstlicher Intelligenz im Gesundheitswesen – eine analytische Annäherung
  1 January 2023
- Examining the Impact of Generative AI on Users’ Voluntary Knowledge Contribution: Evidence from A Natural Experiment on Stack Overflow
  1 January 2023 | SSRN Electronic Journal
- Electronic prescription monitoring and the opioid epidemic
  1 November 2022 | Production and Operations Management, Vol. 31, No. 11
- Prosocial behaviors and economic performance: Evidence from an online mental healthcare platform
  1 October 2022 | Production and Operations Management, Vol. 31, No. 10
- Three layers of abstraction: a conceptual framework for theorizing digital multi-sided platforms
  21 February 2021 | Information Systems and e-Business Management, Vol. 20, No. 2
- Standard Document Development for Health Information Exchange in Korea
  22 June 2022 | Applied Clinical Informatics, Vol. 13, No. 03
- Substitution and complementarity in the use of health information exchange and electronic medical records
  1 December 2020 | European Journal of Information Systems, Vol. 31, No. 2
- Patient-held health IT adoption across the primary-secondary care interface: a Normalisation Process Theory perspective
  29 September 2020 | Health Systems, Vol. 11, No. 1
- Information Exchange and Fusion in Smart Healthcare
  21 July 2022
- Should Doctors Open Online Consultations? An Empirical Investigation of How It Impacts Offline Appointments
  SSRN Electronic Journal, Vol. 53
- Empowering Patients Through Digital Technologies
- Multi-sided platform and data-driven care research
  23 March 2021 | Electronic Markets, Vol. 31, No. 4
- Institutional factors affecting the electronic health information exchange by ambulatory providers
  Health Policy and Technology, Vol. 10, No. 4
- Fall Detection with Wearable Sensors: A Hierarchical Attention-based Convolutional Neural Network Approach
  2 January 2022 | Journal of Management Information Systems, Vol. 38, No. 4
- Designing Personalized Treatment Plans for Breast Cancer
  Wei Chen,
  Yixin Lu,
  Liangfei Qiu,
  Subodha Kumar
  9 August 2021 | Information Systems Research, Vol. 32, No. 3
- Effects of Online–Offline Service Integration on e‐Healthcare Providers: A Quasi‐Natural Experiment
  1 August 2021 | Production and Operations Management, Vol. 30, No. 8
- Digital Health Studies: Business and Management Theory Perspective
  12 September 2021 | Journal of East-West Business, Vol. 27, No. 3
- Assessing the Benefits of Integrating Health Information Exchange Services into the Medical Practices’ Workflow
  7 January 2020 | Information Systems Frontiers, Vol. 23, No. 3
- Designing Payment Contracts for Healthcare Services to Induce Information Sharing: The Adoption and the Value of Health Information Exchanges (HIEs)
  1 June 2021 | MIS Quarterly, Vol. 45, No. 2
- Many hands make light work: towards a framework of digital co-production to co-creation on social platforms
  22 September 2020 | Information Technology & People, Vol. 34, No. 3
- Trends in user-initiated health information exchange in the inpatient, outpatient, and emergency settings
  17 October 2020 | Journal of the American Medical Informatics Association, Vol. 28, No. 3
- Effects of Online-Offline Service Integration on e-Healthcare Providers: A Quasi-Natural Experiment
  SSRN Electronic Journal, Vol. 21
- The Relative Role of Digital Complementary Assets and Regulation in Discontinuous Telemedicine Innovation in European Hospitals
  1 December 2020 | Journal of Management Information Systems, Vol. 37, No. 4
- Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State
  Shujing Sun,
  Susan F. Lu,
  Huaxia Rui
  27 August 2020 | Information Systems Research, Vol. 31, No. 3
- Sustainability Planning for Healthcare Information Exchanges with Supplier Rebate Program
  Tharanga Rajapakshe,
  Subodha Kumar,
  Arun Sen,
  Chelliah Sriskandarajah
  1 May 2020 | Operations Research, Vol. 68, No. 3
- In the Realm of Hungry Ghosts: Multi-Level Theory for Supplier Participation on Digital Platforms
  16 June 2020 | Journal of Management Information Systems, Vol. 37, No. 2
- ICT-enabled co-production of public services: Barriers and enablers. A systematic review
  Information Polity, Vol. 25, No. 1
- Electronic Health Records and the Logics of Care: Complementarity and Conflict in the U.S. Healthcare System
  Sean Hansen,
  A. James Baroody
  8 August 2019 | Information Systems Research, Vol. 31, No. 1
- Chronic Disease Management: How IT and Analytics Create Healthcare Value Through the Temporal Displacement of Care
  1 March 2020 | MIS Quarterly, Vol. 44, No. 1
- Perspectives of Patients, Health Care Professionals, and Developers Toward Blockchain-Based Health Information Exchange: Qualitative Study
  13 November 2020 | Journal of Medical Internet Research, Vol. 22, No. 11
- Empowering Patients Through Digital Technologies
- A process perspective on platform design and management: evidence from a digital platform in health care
  13 December 2018 | Electronic Markets, Vol. 29, No. 4
- Governmental intervention in Hospital Information Exchange (HIE) diffusion: a quasi-experimental ARIMA interrupted time series analysis of monthly HIE patient penetration rates
  26 September 2019 | European Journal of Information Systems, Vol. 28, No. 6
- The Effects of Agency Selling on Reselling on Hybrid Retail Platforms
  19 September 2019 | International Journal of Electronic Commerce, Vol. 23, No. 4
- When a Doctor Knows, It Shows: An Empirical Analysis of Doctors’ Responses in a Q&A Forum of an Online Healthcare Portal
  Sandeep Khurana,
  Liangfei Qiu,
  Subodha Kumar
  12 July 2019 | Information Systems Research, Vol. 30, No. 3
- Do Electronic Health Records Affect Quality of Care? Evidence from the HITECH Act
  Yu-Kai Lin,
  Mingfeng Lin,
  Hsinchun Chen
  12 March 2019 | Information Systems Research, Vol. 30, No. 1
- The Impact of Health Information Exchanges on Emergency Department Length of Stay
  1 March 2019 | Production and Operations Management, Vol. 28, No. 3
- Evaluation of health information systems research in information systems research: A meta-analysis
  25 April 2017 | Health Informatics Journal, Vol. 25, No. 1
- Collaboration risk management in IT-enabled asymmetric partnerships: Evidence from telestroke networks
  Information and Organization, Vol. 28, No. 4
- Research in Operations Management and Information Systems Interface
  1 November 2018 | Production and Operations Management, Vol. 27, No. 11
- Gaps in health information exchange between hospitals that treat many shared patients
  11 July 2018 | Journal of the American Medical Informatics Association, Vol. 25, No. 9
- Emergence of Big Data Research in Operations Management, Information Systems, and Healthcare: Past Contributions and Future Roadmap
  1 September 2018 | Production and Operations Management, Vol. 27, No. 9
- Platform-based service innovation and system design: a literature review
  25 July 2018 | Industrial Management & Data Systems, Vol. 118, No. 5
- Creating Value through Complexity: Partial Compatibility as a Sustaining Strategy in Japan's Contactless Integrated Circuit Payment System
- Greater patient health information control to improve the sustainability of health information exchanges
  Journal of Biomedical Informatics, Vol. 83
- Reducing Medicare Spending Through Electronic Health Information Exchange: The Role of Incentives and Exchange Maturity
  Idris Adjerid,
  Julia Adler-Milstein,
  Corey Angst
  26 February 2018 | Information Systems Research, Vol. 29, No. 2
- Cognitive workload reduction in hospital information systems
  27 May 2017 | Health Care Management Science, Vol. 21, No. 2
- Investigating Knowledge Flows between Information Systems and Other Disciplines:
  25 May 2018 | ACM SIGMIS Database: the DATABASE for Advances in Information Systems, Vol. 49, No. 2
- Three Essays on Information Security Risk Management
- Service in the Platform Context: A Review of the State of the Art and Future Research
  12 July 2018
- Healthcare Predictive Analytics for Risk Profiling in Chronic Care: A Bayesian Multitask Learning Approach1
  1 June 2017 | MIS Quarterly, Vol. 41, No. 2
- How do credibility and utility play in the user experience of health informatics services?
  Computers in Human Behavior, Vol. 67
- The Effects of Health Information Exchange Access on Healthcare Quality and Efficiency: An Empirical Investigation
  SSRN Electronic Journal, Vol. 62
- Payment Mechanisms, Incentives for Adoption And Value of Health-Information Exchanges (HIEs)
  SSRN Electronic Journal, Vol. 29
- 'Where to, Doc?' Electronic Health Record Systems and the Mobility of Chronic Care Patients
  SSRN Electronic Journal, Vol. 62
- Engagement In Hospital Health Information Exchange Is Associated With Vendor Marketplace Dominance
  Health Affairs, Vol. 35, No. 7
- An empirical analysis of the financial benefits of health information exchange in emergency departments
  27 June 2015 | Journal of the American Medical Informatics Association, Vol. 22, No. 6
- Drivers of information disclosure on health information exchange platforms: insights from an exploratory empirical study
  14 August 2015 | Journal of the American Medical Informatics Association, Vol. 22, No. 6

cover image Information Systems Research

Volume 26, Issue 1

March 2015

Pages 1-241

Article Information

Supplemental Material

Metrics

Information

Received:February 21, 2013
Published Online:November 18, 2014

Cite as

Niam Yaraghi, Anna Ye Du, Raj Sharman, Ram D. Gopal, Ram Ramesh (2014) Health Information Exchange as a Multisided Platform: Adoption, Usage, and Practice Involvement in Service Co-Production. Information Systems Research 26(1):1-18.

https://doi.org/10.1287/isre.2014.0547

Keywords

PDF download

Available Issues

Available Issues

Available Issues

Available Issues

Available Issues

Health Information Exchange as a Multisided Platform: Adoption, Usage, and Practice Involvement in Service Co-Production

Supplemental Material

Volume 26, Issue 1

Article Information

Supplemental Material

Metrics

Information

Cite as

Keywords

Sign Up for INFORMS Publications Updates and News