Impact of Telehealth and Process Virtualization on Healthcare Utilization
References
- (2014) Telehealth among US hospitals: Several factors, including state reimbursement and licensure policies, influence adoption. Health Affairs 33(2):207–215.Crossref, Google Scholar
- AHA (2015) Trendwatch: The promise of telehealth for hospitals, health systems and their communities. Retrieved February 4, 2023, https://tinyurl.com/ycknbzzw.Google Scholar
- (2008) Mostly Harmless Econometrics: An Empiricist’s Companion (Princeton University Press, Princeton, NJ).Crossref, Google Scholar
- (2010) Social contagion and information technology diffusion: The adoption of electronic medical records in U.S. hospitals. Management Sci. 56(8):1219–1241.Link, Google Scholar
- (2011) Telemedicine and remote management of patients with heart failure. Lancet 378(9792):731–739.Crossref, Google Scholar
- (1995) Global disaggregation of information-intensive services. Management Sci. 41(7):1250–1262.Link, Google Scholar
- (2016) Recursive partitioning for heterogeneous causal effects. Proc. National Acad. Sci. USA 113(27):7353–7360.Crossref, Google Scholar
- (2019) Generalized random forests. Ann. Statist. 47(2):1148–1178.Crossref, Google Scholar
- (2020) Effect of an early palliative care telehealth intervention vs usual care on patients with heart failure: The ENABLE CHF-PC randomized clinical trial. JAMA Internal Medicine 180(9):1203–1213.Crossref, Google Scholar
- (2014) The impact of perceived process characteristics on process virtualization. Proc. Eur. Conf. on Inform.Systems. (Tel Aviv, Israel). Google Scholar
- (2020) Patient-provider engagement and its impact on health outcomes: A longitudinal study of patient portal use. Management Inform. Systems Quart. 44(2):699–723.Crossref, Google Scholar
- (2021) The effect of home-sharing on house prices and rents: Evidence from Airbnb. Marketing Sci. 40(1):23–47.Link, Google Scholar
- (2014) The empirical foundations of telemedicine interventions for chronic disease management. Telemedicine J. EHealth 20(9):769–800.Crossref, Google Scholar
- (2018) The impact of e-visits on visit frequencies and patient health: Evidence from primary care. Management Sci. 64(12):5461–5480.Link, Google Scholar
- BDO (2020) Reimagining physician compensation models for a resilient future. Retrieved June 11, 2022, https://tinyurl.com/f7wdb8ku.Google Scholar
- (2022) Top 8 digital transformation trends in education. EHL. Retrieved (June 22, 2022), https://tinyurl.com/3r3vxjee.Google Scholar
- (2021) Telehealth: A quarter-trillion-dollar post-COVID-19 reality. Retrieved June 24, 2022, https://tinyurl.com/msmbh6sv.Google Scholar
- (2009) Socioeconomic status and utilization of healthcare services in Canada and the United States: Findings from a binational health survey. Medical Care 47(11):1136–1146.Crossref, Google Scholar
- (2018) Direct and indirect healthcare resource utilization and costs among migraine patients in the United States. Headache 58(5):700–714.Crossref, Google Scholar
- (2011) Integrative framework for assessing firms’ potential to undertake Green IT initiatives via virtualization: A theoretical perspective. J. Strategic Inform. Systems 20(1):38–54.Crossref, Google Scholar
- (2017) The power and potential of telehealth what health systems should know: Proposed legislation in Congress offers the promise that the nation’s healthcare policy will support the expansion of telehealth, allowing hospitals and health systems to fully realize the benefits of this important emerging approach to care. Healthcare Financial Management 71(2):46–50.Google Scholar
- (2021) On the role of teletriage in healthcare demand management. Manufacturing Service Oper. Management 23(6):1483–1504.Link, Google Scholar
- (2014) Telehealth: A rapidly developing service delivery model for occupational therapy. Internat. J. Telerehabilitation 6(1):29–35.Crossref, Google Scholar
- (2021) Use of Telehealth by surgical specialties during the COVID-19 pandemic. JAMA Surgery 156(7):620–626.Crossref, Google Scholar
- (2018) Health seeking behavior as a predictor of healthcare utilization in a population of patients with spinal pain. PLoS One 13(8):e0201348.Crossref, Google Scholar
- CMS.gov (2020) Medicare telemedicine healthcare provider fact sheet. Retrieved July 24, 2022, https://tinyurl.com/fhpxkvjt.Google Scholar
- (2022) Patients love telehealth–Physicians are not so sure. Retrieved June 24, 2022, https://tinyurl.com/mryemnnk.Google Scholar
- (2008) Care Coordination/Home Telehealth: The systematic implementation of health informatics, home telehealth, and disease management to support the care of veteran patients with chronic conditions. Telemedicine J. EHealth 14(10):1118–1126.Crossref, Google Scholar
- (2022) Multichannel delivery in healthcare: The impact of telemedicine centers in southern India. Management Sci., ePub ahead of print July 21, https://doi.org/10.1287/mnsc.2022.4488.Link, Google Scholar
- (2020) The CARES Act from a healthcare perspective. Retrieved May 5, 2020, https://tinyurl.com/yckmkjtz.Google Scholar
- (2012) Using preventive home monitoring to reduce hospital admission rates and reduce costs: A case study of telehealth among chronic obstructive pulmonary disease patients. J. Telemedicine Telecare 18(4):221–225.Crossref, Google Scholar
- (2016) State of telehealth. New England J. Medicine 375(2):154–161.Crossref, Google Scholar
- (2018) Optimization of telemedicine appointments in rural areas. Service Sci. 10(3):261–276.Link, Google Scholar
- (2013) Nutrition therapy recommendations for the management of adults with diabetes. Diabetes Care 37(suppl 1):S120–S143.Crossref, Google Scholar
- (2020) As digital transformation accelerates, omnichannel CX is a business imperative. Retrieved June 22, 2022, https://tinyurl.com/jvedta74.Google Scholar
- (2005) Identification in face-to-face, hybrid, and pure virtual teams: Untangling the contradictions. Organ. Sci. 16(1):19–32.Link, Google Scholar
- (2001) The social cost of cheap pseudonyms. J. Econom. Management Strategy 10(2):173–199.Crossref, Google Scholar
- (2022) Do electronic health record systems increase medicare reimbursements? The moderating effect of the recovery audit program. Management Sci. 68(4):2889–2913.Link, Google Scholar
- Gartner (2022) Gartner glossary: Digitalization. Retrieved June 22, 2022, https://tinyurl.com/yny733ym.Google Scholar
- (2014) Integrated telehealth care for chronic illness and depression in geriatric home care patients: The Integrated Telehealth Education and Activation of Mood (I‐TEAM) study. J. Amer. Geriatric Soc. 62(5):889–895.Crossref, Google Scholar
- (2016) The creation of social value: Can an online health community reduce rural–urban health disparities? Management Inform. Systems Quart. 40(1):247–264.Crossref, Google Scholar
- (2015) Process digitisation in retail banking: An empirical examination of process virtualization theory. Internat. J. Electronic Bus. 12:364.Crossref, Google Scholar
- (2009) Targeted maximum likelihood estimation: A gentle introduction. Working Paper 252. U.C. Berkeley Division of Biostatistics, Berkeley, CA.Google Scholar
- HCUP (2016) Clinical Classifications Software (CCS), 2015. Healthcare Cost and Utilization Project. Agency for Healthcare Research and Quality, Rockville, MD. https://hcup-us.ahrq.gov/toolssoftware/ccs/CCSUsersGuide.pdf.Google Scholar
- (1979) Sample selection bias as a specification error. Econometrica 47(1):153–161.Crossref, Google Scholar
- HIMSS TV (2020) How telehealth helps prevent burnout among nurses. Retrieved February 4, 2023, https://tinyurl.com/9v6f8dyp.Google Scholar
- (2018) Telehealth applications for outpatients with neuromuscular or musculoskeletal disorders. Muscle Nerve 58(4):475–485.Crossref, Google Scholar
- (2018) How is telemedicine being used in opioid and other substance use disorder treatment? Health Affairs 37(12):1940–1947.Crossref, Google Scholar
- (2022) Delivering healthcare through teleconsultations: Implications for offline healthcare disparity. Inform. Systems Res. 33(2):515–539.Link, Google Scholar
- (2012) Causal inference without balance checking: Coarsened exact matching. Political Anal. 20(1):1–24.Crossref, Google Scholar
- IDC (2022) Worldwide digital transformation investments forecast to reach $1.8 trillion in 2022, according to new IDC spending guide. Retrieved June 22, 2022, https://www.idc.com/getdoc.jsp?containerId=prUS49114722.Google Scholar
- (2009) Mobile technology at the frontlines of patient care: Understanding fit and human drives in utilization decisions and performance. Decision Support Systems 46(3):634–647.Crossref, Google Scholar
- (2004) Unattended reception: A business opportunity? Internat. J. Service Tech. Management 5(2):206–220.Crossref, Google Scholar
- (2011) Hospital readmissions—Not just a measure of quality. JAMA 306(16):1796–1797.Crossref, Google Scholar
- (2011) The clinical impact of eHealth on the self-management of diabetes: A double adoption perspective. J. Assoc. Inform. Systems 12(3):4.Google Scholar
- (2012) TeleHealth for Mental Health and Substance Use: Literature Review (BC Ministry of Health, Mental Health and Substance Use Branch).Google Scholar
- (2014) Business analytics assists transitioning traditional medicine to telemedicine at virtual radiologic. Interfaces 44(4):393–410.Link, Google Scholar
- (2020) Primed for a pandemic: Implementation of telehealth outpatient monitoring for women with mild COVID-19. Seminars Perinatology 44(7):151285.Crossref, Google Scholar
- (2021) 2022 forecast: Investors will double down on these hot digital health markets. Retrieved June 24, 2022, https://tinyurl.com/4ffr7b7m.Google Scholar
- (1996) On the choice between sample selection and two-part models. J. Econometrics 72(1–2):197–229.Crossref, Google Scholar
- (2018) Balancing covariates via propensity score weighting. J. Amer. Statist. Assoc. 113(521):390–400.Crossref, Google Scholar
- (2021) Direct-to-consumer telemedicine visits for acute respiratory infections linked to more downstream visits: Study examines the association between telemedicine and downstream healthcare utilization. Health Affairs 40(4):596–602.Crossref, Google Scholar
- (2020) Designing cost-effective telemedicine camps for underprivileged individuals in less developed countries: A decomposed affordance-effectivity framework. J. Assoc. Inform. Systems 21(5):3.Google Scholar
- (2018) Missed opportunities in preventing hospital readmissions: Redesigning post‐discharge checkup policies. Production Oper. Management 27(12):2226–2250.Crossref, Google Scholar
- (2007) Telemedicine in the Upper Amazon: Interplay with local healthcare practices. Management Inform. Systems Quart. 31(2):403–425.Crossref, Google Scholar
- (2016) Using videoconferencing to deliver individual therapy and pediatric psychology interventions with children and adolescents. J. Child Adolescent Psychopharmacology 26(3):212–220.Crossref, Google Scholar
- (2000) Distance and healthcare utilization among the rural elderly. Soc. Sci. Medicine 50(9):1197–1208.Crossref, Google Scholar
- (2018) Virtualization of government-to-citizen engagement process: Enablers and constraints. Electron. J. Inform. Systems Developing Countries 84(5):e12037.Crossref, Google Scholar
- (2017) Are patients patient? The role of time to appointment in patient flow. Production Oper. Management 26(3):469–490.Crossref, Google Scholar
- (2008) Process virtualization theory and the impact of information technology. Organ. Sci. 19(2):277–291.Link, Google Scholar
- (2010) Research commentary: The design, use, and consequences of virtual processes. Inform. Systems Res. 21(4):700–710.Link, Google Scholar
- (2012) Association of online patient access to clinicians and medical records with use of clinical services. JAMA 308(19):2012–2019.Crossref, Google Scholar
- (2004) A field study of the effect of interpersonal trust on virtual collaborative relationship performance. Management Inform. Systems Quart. 28(2):183–227.Crossref, Google Scholar
- (2001) Web-based virtual learning environments: A research framework and a preliminary assessment of effectiveness in basic IT skills training. Management Inform. Systems Quart. 25(4):401–426.Crossref, Google Scholar
- (2005) Coding algorithms for defining comorbidities in ICD-9-CM and ICD-10 administrative data. Medical Care 43(11):1130–1139.Crossref, Google Scholar
- (2019) Service systems with heterogeneous customers: Investigating the effect of telemedicine on chronic care. Management Sci. 65(3):1236–1267.Link, Google Scholar
- (2021) Disparities in telehealth use among California patients with limited english proficiency: Study examines disparities in telehealth use among California patients with limited English proficiency. Health Affairs 40(3):487–495.Crossref, Google Scholar
- (1989) Optimal matching for observational studies. J. Amer. Statist. Assoc. 84(408):1024–1032.Crossref, Google Scholar
- (2001) Using propensity scores to help design observational studies: Application to the tobacco litigation. Health Services Outcomes Res. Methodology 2(3):169–188.Crossref, Google Scholar
- (2020) Doubly robust difference-in-differences estimators. J. Econometrics 219(1):101–122.Crossref, Google Scholar
- (2020) Examining how chronically ill patients’ reactions to and effective use of information technology can influence how well they self-manage their illness. Management Inform. Systems Quart. 44(1):351–389.Crossref, Google Scholar
- (1999) Adjusting for nonignorable drop-out using semiparametric nonresponse models. J. Amer. Statist. Assoc. 94(448):1096–1120.Crossref, Google Scholar
- U.S. Senate Committee on Finance (2015) Bipartisan Chronic Care Working Group: Policy Options Document. Retrieved March 8, 2023, https://www.finance.senate.gov/download/ccwg-policy-options-paper.Google Scholar
- (2016) The compensatory interaction between user capabilities and technology capabilities in influencing task performance: An empirical assessment in telemedicine consultations. Management Inform. Systems Quart. 40(3):597–621.Crossref, Google Scholar
- (2022) 8 successful digital transformation examples in business. Retrieved June 22, 2022, https://terakeet.com/blog/digital-transformation-examples/.Google Scholar
- (2011) Dynamic capabilities in home health: IT-enabled transformation of post-acute care. J. Assoc. Inform. Systems 12(2):163–188.Google Scholar
- (2015) Relaxation response and resiliency training and its effect on healthcare resource utilization. PLoS One 10(10):e0140212.Crossref, Google Scholar
- (2020) Does telemedicine reduce emergency room congestion? Evidence from New York State. Inform. Systems Res. 31(3):972–986.Link, Google Scholar
- (2020) Chronic disease management: How IT and analytics create healthcare value through the temporal displacement of care. Management Inform. Systems Quart. 44(1):227–256.Crossref, Google Scholar
- (2017) Telehealth. New England J. Medicine 377(16):1585–1592.Crossref, Google Scholar
- (2008) Evaluation of home telehealth following hospitalization for heart failure: A randomized trial. Telemedicine J. EHealth 14(8):753–761.Crossref, Google Scholar
- (2020) Opportunities and Barriers for Telemedicine in the U.S. During the COVID-19 Emergency and Beyond. Retrieved March 8, 2023, https://tinyurl.com/4bkm68xk.Google Scholar
- (2020) Love in the time of Corona: How dating apps have successfully adapted. Retrieved June 22, 2022, https://tinyurl.com/yc2srfht.Google Scholar
- (2021) In-person and telehealth ambulatory contacts and costs in a large US insured cohort before and during the COVID-19 pandemic. JAMA Networks Open 4(3):e212618–e212618.Crossref, Google Scholar
- (2022) The qualitative experience of telehealth access and clinical encounters in Australian healthcare during COVID-19: Implications for policy. Health Res. Policy Systems 20(1):9.Crossref, Google Scholar
- (2010) Econometric Analysis of Cross Section and Panel Data (MIT Press, Cambridge, MA).Google Scholar
- (2014) Feeling blue? Go online: An empirical study of social support among patients. Inform. Systems Res. 25(4):690–709.Link, Google Scholar
- (2015) Work harder or work smarter? Information technology and resource allocation in healthcare processes. Management Inform. Systems Quart. 39(4):763–786.Crossref, Google Scholar
- (2021) Patient perceptions and satisfaction with teledermatology during the COVID-19 pandemic: A survey-based study. J. Drugs Dermatology 20(2):178–183.Crossref, Google Scholar
- (2007) Patient access to an electronic health record with secure messaging: Impact on primary care utilization. Amer. J. Managed Care 13(7):8.Google Scholar

