Impact of Telehealth and Process Virtualization on Healthcare Utilization

The authors thank the editors and review team for guidance and constructive feedback. The authors are grateful for the use of Revisit Outpatient Files and assistance from Maryland Health Services Cost Review Commission. Earlier versions of this paper were presented at the Ninth Annual Conference on Health IT and Analytics, 2018 Workshop on Information Systems and Economics, and the 2019 AcademyHealth Annual Research Meeting. The authors thank seminar participants at the University at Minnesota, University of Washington, University of Buffalo, University of Utah, City University of Hong Kong, Boston College, UT San Antonio, the University of Texas at Austin, and Drexel University for helpful feedback and survey participants from the UT Health Dell Medical School and Koç University School of Medicine, Turkey, as well as İbrahim Kulaç, MD, for feedback. All authors contributed equally to the manuscript.