Case Article—Miller Pain Treatment Center—Eastern Hospital Outpatient Center

References

• Bhattacharjee P, Ray PK (2014) Patient flow modeling and performance analysis of healthcare delivery processes in hospitals: A review and reflections. Comput. Indust. Engrg. (78):299–312.Crossref, Google Scholar
• Blake J (2016) Introduction to the special issue: Teaching healthcare operations research, Part 1. INFORMS Trans. Ed. 16(3):85–86.Link, Google Scholar
• Brandeau ML, Sainfort F, Pierskalla WP, eds. (2004) Operations Research and Health Care: A Handbook of Methods and Applications, Vol. 70 (Springer, New York).Google Scholar
• Chambers CG, Dada M, Elnahal S, Terezakis S, DeWeese T, Herman J, Williams KA (2016) Changes to physician processing times in response to clinic congestion and patient punctuality: A retrospective study. BMJ Open 6(10):e011730.Crossref, Google Scholar
• Ernst R, Schmidt G (2005) Benihana: A new look at an old classic. Oper. Management Rev. (1):5–28.Google Scholar
• Hing E, Hall MJ, Ashman JJ, Xu J (2010) National hospital ambulatory medical care survey: 207 outpatient department summary. National Health Statist. Rep. 28:1–32.Google Scholar
• Jacobson SH, Hall SN, Swisher JR (2006) Discrete event simulation of healthcare systems. Patient Flow: Reducing Delay in Healthcare Delivery (Springer, New York), 211–252.Crossref, Google Scholar
• Klassen R, Leitch K, Hora M (2008) Paediatric orthopaedic clinic at the children’s hospital of Western Ontario. Richard Ivey School of Business Case Study, Ivey Management Services.Google Scholar
• Kolker A (2012) Healthcare Management Engineering: What Does This Fancy Term Really Mean? (Springer, New York).Crossref, Google Scholar
• Laguna M, Marklund J (2013) Business Process Modeling, Simulation, and Design (CRC Press, Boca Raton).Google Scholar
• Langabeer II JR, Helton J (2015) Health Care Operations Management (Jones & Bartlett Publishers, Burlington, MA).Google Scholar
• Lewis MA, Maylow HR (2007) Game playing and operations management education. Internat. J. Production Econom. 105(1):134–149.Crossref, Google Scholar
• Maister DH, Doyle S, Pigneri R (2006) University health services: Walk-in Clinic. Harvard Business School Case 9-681-061.Google Scholar
• Sasser WE (2004) Benihana of Tokyo. Harvard Business School Case 9-673-057.Google Scholar
• Williams KA, Chambers CG, Dada M, Hough D, Aron R, Ulatowski JA (2012) Using process analysis to assess the impact of medical education on the delivery of pain services—A natural experiment. Anesthesiology 116(4):931–939.Crossref, Google Scholar
• Williams KA, Chambers CG, Dada M, McLeod JC, Ulatowski JA (2014) Patient punctuality and clinic performance: Observations from an academic-based private practice pain centre: A prospective quality improvement study. BMJ Open 4(5):e004679.Crossref, Google Scholar
• Williams KA, Chambers CG, Dada M, Christo PJ, Hough D, Aron R, Ulatowski JA (2015) Applying JIT principles to resident education to reduce patient delays: A pilot study in an academic medical center pain clinic. Pain Medicine 16(2):312–318.Crossref, Google Scholar
• Wylie D, Rao A, Rao J, Morgan I (2000) West Coast University Student Health Services—Primary Care Clinic. Babson College Case BAB034.Google Scholar