Case—Pediatrician Scheduling at British Columbia Women’s Hospital

I thank Drs. Megan Kilvert and Shawn George, pediatricians at British Columbia Women’s Hospital who oversee scheduling, for their input on the process. I also thank Jake Zhang, a 2019 graduate of the masters in business analytics program at the University of British Columbia, for his work on developing the scheduling tool described in the case. Finally, I thank the reviewers and editors for their constructive feedback on the case materials.