Conflicting Social Codes and Organizations: Hygiene and Authenticity in Consumer Evaluations of Restaurants

Published Online:https://doi.org/10.1287/mnsc.2014.1903

References

  • Baron JN (2004) Employing identities in organizational ecology. Indust. Corp. Change 13(1):3–32.CrossrefGoogle Scholar
  • Barro J (2012) Restaurant letter grades make your food worse. Forbes (February 29), http://www.forbes.com/sites/joshbarro/2012/02/29/restaurant-letter-grades-make-your-food-worse/.Google Scholar
  • Berquist LM (1982) Peking duck attacked as dangerous. Los Angeles Times (July 24) B2.Google Scholar
  • Beverland MB (2005) Crafting brand authenticity: The case of luxury wines. J. Management Stud. 42(5):1003–1029.CrossrefGoogle Scholar
  • Brown ER (1979) Rockefeller Medicine Men: Medicine and Capitalism in America (University of California Press, Berkeley).Google Scholar
  • Carroll GR, Wheaton DR (2009) The organizational construction of authenticity: An examination of contemporary food and dining in the U.S. Staw BM, Brief A, eds. Research in Organizational Behavior, Vol. 29 (Elsevier/JAI, New York), 255–282.CrossrefGoogle Scholar
  • Collins G (2012) Even the A students sometimes break health rules. New York Times (February 28) http://www.nytimes.com/2012/02/29/dining/new-york-city-restaurants-skirt-inspections-finer-points.html.Google Scholar
  • D'Andrade R (1995) The Development of Cognitive Anthropology (Cambridge University Press, New York).CrossrefGoogle Scholar
  • D'Aunno T, Sutton RI, Price RH (1991) Isomorphism and external support in conflicting institutional environments: A study of drug abuse treatment units. Acad. Management J. 34(3):636–661.CrossrefGoogle Scholar
  • Davies S (2001) Musical Works and Performances: A Philosophical Exploration (Clarendon Press, Oxford, UK).CrossrefGoogle Scholar
  • Dobbin F, Kelly EL (2007) How to stop harassment: Professional construction of legal compliance in organizations. Amer. J. Sociol. 112(4):1203–1243.CrossrefGoogle Scholar
  • Dobbin F, Sutton JR, Meyer JW, Scott WR (1993) Equal opportunity law and the construction of internal labor markets. Amer. J. Sociol. 99(2):396–427.CrossrefGoogle Scholar
  • Drori GS, Meyer JW (2006) Scientization: Making a world safe for organizing. Djelic M, Sahlin-Andersson K, eds. Transnational Governance: Institutional Dynamics of Regulation (Cambridge University Press, Cambridge, UK), 31–52.Google Scholar
  • Dutton D (2003) Authenticity in art. Levinson J, ed. The Oxford Handbook of Aesthetics (Oxford University Press, New York), 258–274.Google Scholar
  • Edelman LB (2004) The legal lives of private organizations. Sarat A, ed. The Blackwell Companion to Law and Society (Blackwell, London), 231–252.CrossrefGoogle Scholar
  • Edelman LB, Suchman MC (1997) The legal environments of organizations. Annual Rev. Sociol. 23:479–515.CrossrefGoogle Scholar
  • Edelman LB, Uggen C, Erlanger HS (1999) The endogeneity of legal regulation: Grievance procedures as rational myth. Amer. J. Sociol. 105(2):406–454.CrossrefGoogle Scholar
  • Fine GA (2004) Everyday Genius: Self-Taught Art and the Culture of Authenticity (University of Chicago Press, Chicago).CrossrefGoogle Scholar
  • Fiske ST, Taylor SE (1991) Social Cognition, 2nd ed. (McGraw-Hill, New York).CrossrefGoogle Scholar
  • Galperin I, Sorenson O (2012) Of categories and attributes. Working paper, Yale School of Management, New Haven, CT.Google Scholar
  • Grazian D (2005) Blue Chicago: The Search for Authenticity in Urban Blues Clubs (University of Chicago Press, Chicago).Google Scholar
  • Greene J (2012) In fight over raw milk, FDA says no whey. National Law J. 34(March 19), http://www.nationallawjournal.com/id=1202545950264/In-fight-over-raw-milk-FDA-says-no-whey.Google Scholar
  • Greenwood R, Díaz AM, Li SX, Lorente JC (2010) The multiplicity of institutional logics and the heterogeneity of organizational responses. Organ. Sci. 21:521–539.LinkGoogle Scholar
  • Guy KM (2002) When Champagne Became French: Wine and the Making of a National Identity (Johns Hopkins University Press, Baltimore).Google Scholar
  • Hannan MT, Pólos L, Carroll GR (2007) Logics of Organization Theory: Audiences, Codes and Ecologies (Princeton University Press, Princeton, NJ).Google Scholar
  • Hedström P (1994) Contagious collectivities: On the spatial diffusion of Swedish trade unions, 1890–1940. Amer. J. Sociol. 99(5):1157–1179.CrossrefGoogle Scholar
  • Hosking R, ed. (2006) Authenticity in the Kitchen: Proceedings of the Oxford Symposium on Food and Cookery 2005 (Prospect, Devon, UK).Google Scholar
  • Jin GZ, Leslie P (2003) The effect of information on product quality: Evidence from restaurant hygiene grade cards. Quart. J. Econom. 118(2):409–451.CrossrefGoogle Scholar
  • Jin GZ, Leslie P (2009) Reputational incentives for restaurant hygiene. Amer. Econom. J.: Microeconom. 1(1):237–267.CrossrefGoogle Scholar
  • Jones C, Anand N, Alvarez JL (2005) Manufactured authenticity and creative voice in cultural industries. J. Management Stud. 42(5):893–899.CrossrefGoogle Scholar
  • Kovács B, Hannan MT (2010) The consequences of category spanning depend on contrast. Hsu G, Negro G Koçak Ö, eds. Categories in Markets: Origins and Evolution, Research in the Sociology of Organizations, Vol. 31 (Emerald Group Publishing, Bingley, UK, 175–201.CrossrefGoogle Scholar
  • Kovács B, Carroll GR, Lehman DW (2013) Authenticity and consumer value ratings: Empirical tests from the restaurant domain. Organ. Sci. 25(2):458–478.LinkGoogle Scholar
  • Lamont M (2012) Toward a comparative sociology of valuation and evaluation. Annual Rev. Sociol. 38:201–221.CrossrefGoogle Scholar
  • Lindholm C (2008) Culture and Authenticity (Wiley-Blackwell, New York).Google Scholar
  • Loftus EF, Donders K, Hoffman HG, Schooler JW (1989) Creating new memories that are quickly accessed and confidently held. Memory Cognition 17(5):607–616.CrossrefGoogle Scholar
  • Los Angeles Times (1982) Battle over Peking duck heating up. (March 3) A14.Google Scholar
  • Luca M (2011) Reviews, reputation, and revenue: The case of Yelp.com. Working paper, Harvard Business School, Boston.Google Scholar
  • Luca M (2013) Fake it till you make it: Reputation, competition, and Yelp review fraud. Working paper, Harvard Business School, Boston.Google Scholar
  • March JG, Simon H (1958) Organizations (John Wiley & Sons, New York).Google Scholar
  • Meyer JW, Rowan B (1977) Institutionalized organizations: Formal structure as myth and ceremony. Amer. J. Sociol. 83(2):340–363.CrossrefGoogle Scholar
  • Mukherjee A, Venkataraman V, Liu B, Glance N (2013) What Yelp fake review filter might be doing? Proc. Seventh Internat. AAAI Conf. Weblogs Soc. Media (AAAI Press, Palo Alto, CA), 409–418.Google Scholar
  • Peterson RA (1997) Creating Country Music: Fabricating Authenticity (University of Chicago Press, Chicago).CrossrefGoogle Scholar
  • Peterson RA (2005) In search of authenticity. J. Management Stud. 42(5):1083–1098.CrossrefGoogle Scholar
  • Petty RE, Wegener DT (1999) The elaboration likelihood model: Current status and controversies. Chaiken S, Trope Y, eds. Dual Process Theories in Social Psychology (Guilford Press, New York), 41–72.Google Scholar
  • Phillips DJ (2013) Shaping Jazz: Cities, Labels and the Global Emergence of an Art Form (Princeton University Press, Princeton, NJ).Google Scholar
  • Potter A (2010) The Authenticity Hoax (HarperCollins, New York).Google Scholar
  • Powell WW, Colyvas JA (2008) Microfoundations of institutional theory. Greenwood R, Oliver C, Suddaby R, Sahlin K, eds. Handbook of Organizational Institutionalism (Sage, London), 276–298.CrossrefGoogle Scholar
  • Renteln AD (2004) The Cultural Defense (Oxford University Press, Oxford, UK).Google Scholar
  • Salganik MJ, Levy KE (2012) Wiki surveys: Open and quantifiable social data collection. Working paper, Princeton University, Princeton, NJ http://arxiv.org/abs/1202.0500.Google Scholar
  • Schneider W, Shiffrin RM (1977) Controlled and automatic information processing: I. Detection, search, and attention. Psych. Rev. 84(1):1–66.CrossrefGoogle Scholar
  • Seiler M (1982) Controversy over Peking duck finally laid to rest. Los Angeles Times (July 7) SD3.Google Scholar
  • Simon PA, Leslie P, Run G, Jin GZ, Reporter R, Aguirre A, Fielding JE (2005) Impact of restaurant hygiene grade cards on foodborne-disease hospitalizations in Los Angeles County. J. Environ. Health 67(7):32–36.Google Scholar
  • Starr P (1982) The Social Transformation of American Medicine: The Rise of a Sovereign Profession and the Making of a Vast Industry (Basic, New York).Google Scholar
  • State of California (2014) California Retail Food Code: Excerpt from California Health and Safety Code (Effective January 1, 2012). Report, State of California, Sacramento.Google Scholar
  • Suchman MC (1995) Managing legitimacy: Strategic and institutional approaches. Acad. Management Rev. 20(3):571–610.CrossrefGoogle Scholar
  • Sutton JR, Dobbin F, Meyer JW, Scott WR (1994) The legalization of the workplace. Amer. J. Sociol. 99(4):944–971.CrossrefGoogle Scholar
  • Sweeney JC, Soutar GN (2001) Consumer perceived value: The development of a multiple item scale. J. Retailing 77(2):203–220.CrossrefGoogle Scholar
  • Thompson D (2010) Senate OKs keeping rice noodles out of cold. San Francisco Chronicle (May 25) http://www.sfgate.com/restaurants/article/Senate-OKs-keeping-rice-noodles-out-of-cold-3263214.php.Google Scholar
  • Thornton PH (2002) The rise of the corporation in a craft industry: Conflict and conformity in institutional logics. Acad. Management J. 45(1):81–101.CrossrefGoogle Scholar
  • U.S. Food and Drug Administration (2012a) Federal government gains permanent injunction against raw milk producer. Press release (February 22), Food and Drug Administration, Washington, DC.Google Scholar
  • U.S. Food and Drug Administration (2012b) The dangers of raw milk: Unpasteurized milk can pose a serious health risk. Food Facts newsletter (August), Food and Drug Administration, Washington, DC.Google Scholar
  • Weber RP (1990) Basic Content Analysis (Sage, London).CrossrefGoogle Scholar
  • Yi D (2000) Health codes often at odds with ethnic tastes. Los Angeles Times (September 6), http://articles.latimes.com/2000/sep/06/news/mn-16263.Google Scholar
  • Zeithaml VA (1988) Consumer perceptions of price, quality, and value: A conceptual model and synthesis of research. J. Marketing 52(3):2–22.CrossrefGoogle Scholar
  • Zuckerman EW (1999) The categorical imperative: Securities analysts and the illegitimacy discount. Amer. J. Sociol. 104(5):1398–1438.CrossrefGoogle Scholar
  • Zuckerman EW (2012) Construction, concentration and (dis)continuities in social valuations. Annual Rev. Sociol. 38:223–245.CrossrefGoogle Scholar
INFORMS site uses cookies to store information on your computer. Some are essential to make our site work; Others help us improve the user experience. By using this site, you consent to the placement of these cookies. Please read our Privacy Statement to learn more.