A Dollar for Your Thoughts: Feedback-Conditional Rebates on eBay
Published Online:13 Mar 2015https://doi.org/10.1287/mnsc.2014.2074
References
- (2010) The power of apology. Econom. Lett. 107(2):233–235.Crossref, Google Scholar
- (2009) Doing good or doing well? Image motivation and monetary incentives in behaving prosocially. Amer. Econom. Rev. 99(1):544–555.Crossref, Google Scholar
- (1999) The market for evaluations. Amer. Econom. Rev. 89(3):564–584.Crossref, Google Scholar
- (2003) Intrinsic and extrinsic motivation. Rev. Econom. Stud. 70(3):489–520.Crossref, Google Scholar
- (2004) How effective are electronic reputation mechanisms? An experimental investigation. Management Sci. 50(11):1587–1602.Link, Google Scholar
- (2003) Truth or consequences: An experiment. Management Sci. 49(1):116–130.Link, Google Scholar
- (2006) Reputation in online markets: The market for trust. Calif. Management Rev. 49(1):61–81.Crossref, Google Scholar
- (2010) Shrouded attributes and information suppression: Evidence from field experiments. Quart. J. Econom. 125(2):859–876.Crossref, Google Scholar
- (2012) Reputation on the Internet. Peitz M, Waldfogel J, eds. The Oxford Handbook of the Digital Economy (Oxford University Press, New York), 343–354.Crossref, Google Scholar
- (2010) The dynamics of seller reputation: Theory and evidence from eBay. J. Indust. Econom. 58(1):54–78.Crossref, Google Scholar
- (2007) Intention and stochastic outcomes: An experimental study. Econom. J. 117(522):1051–1072.Google Scholar
- (2010b) Knowledge market design: A field experiment on Google Answers. J. Public Econom. Theory 12(4):641–664.Crossref, Google Scholar
- (2010a) Social comparisons and contributions to online communities: A field experiment on Movielens. Amer. Econom. Rev. 100(4):1358–1398.Crossref, Google Scholar
- (2003) The digitization of word of mouth: Promise and challenges of online feedback mechanisms. Management Sci. 49(10):1407–1424.Link, Google Scholar
- (2008) The sound of silence in online feedback: Estimating trading risks in the presence of reporting bias. Management Sci. 54(3):460–476.Link, Google Scholar
- (2004) The neural basis of altruistic punishment. Science 305(5688):1254–1258.Crossref, Google Scholar
- (2007) Gift exchange in the field. Econometrica 75(5):1501–1511.Crossref, Google Scholar
- (2000a) Cooperation and punishment in public goods experiments. Amer. Econom. Rev. 90(4):980–994.Crossref, Google Scholar
- (2000b) Fairness and retaliation: The economics of reciprocity. J. Econom. Perspect. 14(3):159–181.Crossref, Google Scholar
- (1993) Does fairness prevent market clearing? An experimental investigation. Quart. J. Econom. 108(2):437–459.Crossref, Google Scholar
- (2006) Putting behavioral economics to work: Testing for gift exchange in labor markets using field experiments. Econometrica 74(5):1365–1384.Crossref, Google Scholar
- (2010) Is reputation good or bad? An experiment. Amer. Econom. Rev. 100(5):2187–2204.Crossref, Google Scholar
- (2014) First step in social media: Measuring the influence of online management responses on customer satisfaction. Production Oper. Management 23(4):570–582.Crossref, Google Scholar
- (2006) Reputation in auctions: Theory and evidence from eBay. J. Econom. Management Strategy 15(2):353–369.Crossref, Google Scholar
- (2006) Price, quality and reputation: Evidence from an online field experiment. RAND J. Econom. 37(4):983–1005.Crossref, Google Scholar
- (2007) Collusion resistant, incentive compatible feedback payments. Proc. 8th ACM Conf. Electronic Commerce (Association for Computing Machinery, New York),200–209.Crossref, Google Scholar
- (2010a) Reputation, trust, and rebates: How online auction markets can improve their feedback mechanisms. J. Econom. Management Strategy 19(2):303–331.Crossref, Google Scholar
- (2010b) What is the cost of venting? Evidence from eBay. Econom. Lett. 108(2):215–218.Crossref, Google Scholar
- (2014) Money talks? An experimental study of rebate in reputation system design. Management Sci. 60(8):2054–2072.Link, Google Scholar
- (2005) Eliciting honest feedback: The peer prediction method. Management Sci. 51(9):1359–1373.Link, Google Scholar
- (2006) The value of reputation on eBay: A controlled experiment. Experiment. Econom. 9(2):79–101.Crossref, Google Scholar
- (1983) Premiums for high quality products as returns to reputations. Quart. J. Econom. 98(4):659–680.Crossref, Google Scholar
- (2005) Emotion expression in human punishment behavior. Proc. Natl. Acad. Sci. USA 102(20):7398–7401.Crossref, Google Scholar
- (2010) Anonymity, social image, and the competition for volunteers: A case study of the online market for reviews. B.E. J. Econom. Anal. Policy 10(1), Article 44.Google Scholar

