Can Yardstick Competition Reduce Waiting Times?
Published Online:31 Jan 2019https://doi.org/10.1287/mnsc.2018.3089
References
- (2016) Bundled payment vs. fee-for-service: Impact of payment scheme on performance. Management Sci. 63(5):1606–1624.Link, Google Scholar
- (2013) Incentive-compatible revenue management in queueing systems: Optimal strategic delay. Manufacturing Service Oper. Management 15(3):423–443.Link, Google Scholar
- (2011) Asymmetric information and economies of scale in service contracting. Manufacturing Service Oper. Management 13(1):58–72.Link, Google Scholar
- (2008) Service competition with general queueing facilities. Oper. Res. 56(4):827–849.Link, Google Scholar
- American College of Surgeons (2017) Trauma centers. Accessed September 27, 2017, https://www.facs.org/search/trauma-centers?state=CA.Google Scholar
- (2015) Competition and the operational performance of hospitals: The role of hospital objectives. Production Oper. Management 24(11):1812–1832.Crossref, Google Scholar
- (2018) Incentive programs for reducing readmissions when patient care is co-produced. Production Oper. Management 27(6):999–1020.Crossref, Google Scholar
- (2007) Handbook of Industrial Organization, vol. 3 (Elsevier, Amsterdam).Google Scholar
- (2015) Signaling new product reliability with after-sales service contracts. Management Sci. 61(8):1812–1829.Link, Google Scholar
- (2015) Waiting patiently: An empirical study of queue abandonment in an emergency department. Management Sci. 61(1):39–59.Link, Google Scholar
- (2015) Emergency department visits and proximity to patients’ residences, 2009–2010. NCHS Data Brief 192(March):1–8.Google Scholar
- Bureau of Labor Statistics (2016) May 2016 state occupational employment and wage estimates. Accessed September 18, 2017, https://www.bls.gov/oes/current/oessrcst.htm#top.Google Scholar
- (2002) Competition and outsourcing with scale economies. Management Sci. 48(10):1314–1333.Link, Google Scholar
- (2006) Procuring fast delivery: Sole sourcing with information asymmetry. Management Sci. 52(6):881–896.Link, Google Scholar
- Canadian Institute for Health Information (2017) Canadians continue to wait for care. Accessed June 28, 2018, https://www.cihi.ca/en/canadians-continue-to-report-longer-wait-times-for-care.Google Scholar
- CEB (2016) Medical plan trends and observations report. Accessed December 11, 2016, https://www.cebglobal.com/human-resources/total-rewards/medical-plan-trends.html.Google Scholar
- Centers for Disease Control and Prevention (2011) National Hospital Ambulatory Medical Care Survey: 2011 emergency department summary tables. Accessed December 11, 2016, http://www.cdc.gov/nchs/data/ahcd/nhamcs_emergency/2011_ed_web_tables.pdf.Google Scholar
- CMS (Centers for Medicare & Medicaid Services) (2014) Financial report fiscal year 2014. Accessed December 11, 2016, https://www.cms.gov/Research-Statistics-Data-and-Systems/Statistics-Trends-and-Reports/CFOReport/Downloads/CMS-Financial-Report-for-Fiscal-Year-2014.pdf.Google Scholar
- CMS (Centers for Medicare & Medicaid Services) (2016a) Hospital Compare: Find a hospital. Accessed December 11, 2016, https://www.medicare.gov/hospitalcompare/search.html.Google Scholar
- CMS (Centers for Medicare & Medicaid Services) (2016b) Hospital value-based purchasing. Accessed December 11, 2016, https://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNProducts/downloads/Hospital_VBPurchasing_Fact_Sheet_ICN907664.pdf.Google Scholar
- (1999) Evaluating financial risk in the Medicare prospective payment system. Management Sci. 45(3):316–329.Link, Google Scholar
- (2016) Imaging room and beyond: The underlying economics behind physicians’ test-ordering behavior in outpatient services. Manufacturing Service Oper. Management 19(1):99–113.Link, Google Scholar
- (2011) Centralized vs. decentralized ambulance diversion: A network perspective. Management Sci. 57(7):1300–1319.Link, Google Scholar
- (1975) Congestion tolls for Poisson queuing processes. Econometrica 43(1):81–92.Crossref, Google Scholar
- (1986) Provider behavior under prospective reimbursement: Cost sharing and supply. J. Health Econom. 5(2):129–151.Crossref, Google Scholar
- (1991) Diagnosis related groups: Understanding hospital performance. Interfaces 21(1):6–26.Link, Google Scholar
- (2018) Economies of scale and scope in hospitals: An empirical study of volume spillovers. Working paper, London Business School, London.Google Scholar
- (2004) Competition and quality in hospital markets. What do we know? What don’t we know? Econom. Publique 15(2):3–40.Google Scholar
- (1986) Estimating hospital costs: A multiple-output analysis. J. Health Econom. 5(2):107–127.Crossref, Google Scholar
- (2017) The impact of reimbursement policy on social welfare, revisit rate and waiting time in a public healthcare system: Fee-for-service vs. bundled payment. Accessed July 26, 2018, https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3058734.Google Scholar
- (2008) Call center outsourcing contracts under information asymmetry. Management Sci. 54(4):793–807.Link, Google Scholar
- (2016) Rational Queueing (CRC Press, Boca Raton, FL).Crossref, Google Scholar
- (2003) To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (Kluwer Academic Publishers, Norwell, MA).Crossref, Google Scholar
- (1982) Moral hazard in teams. Bell J. Econom. 13(2):324–340.Crossref, Google Scholar
- (2000) Benchmarking and regulation: International electricity experience. Utilities Policy 9(3):107–130.Crossref, Google Scholar
- (2017) Capacity management for outpatient medical services under competition and performance-based incentives. Working paper 2017/01, Cambridge Judge Business School, University of Cambridge, Cambridge, UK.Google Scholar
- (2007) Performance contracting in after-sales service supply chains. Management Sci. 53(12):1843–1858.Link, Google Scholar
- (2010) Contracting for infrequent restoration and recovery of mission-critical systems. Management Sci. 56(9):1551–1567.Link, Google Scholar
- (1975) Queueing Systems—Volume I: Theory (John Wiley & Sons, New York).Google Scholar
- (1993) A Theory of Incentives in Procurement and Regulation (MIT Press, Cambridge, MA).Google Scholar
- (2004) Strategically seeking service: How competition can generate Poisson arrivals. Manufacturing Service Oper. Management 6(1):23–40.Link, Google Scholar
- (2012) An evidence-based incentive system for Medicare’s end-stage renal disease program. Management Sci. 58(6):1092–1105.Link, Google Scholar
- (1985) Multi-agent customer allocation in a stochastic service system. Management Sci. 31(6):752–763.Link, Google Scholar
- (2015) Does competition spur innovation? The case of yardstick competition. Econom. Lett. 137(December):135–139.Crossref, Google Scholar
- (1994) Health care payment systems: Cost and quality incentives. J. Econom. Management Strategy 3(1):93–112.Crossref, Google Scholar
- (2007) The origins, development, and passage of Medicare’s revolutionary prospective payment system. J. Hist. Medicine Allied Sci. 62(1):21–55.Crossref, Google Scholar
- (1990) Optimal incentive-compatible priority pricing for the M/M/1 queue. Oper. Res. 38(5):870–883.Link, Google Scholar
- (2009) A modified yardstick competition mechanism. J. Regul. Econom. 35(3):223–245.Crossref, Google Scholar
- (1983) Information, competition, and markets. Amer. Econom. Rev. 73(2):278–283.Google Scholar
- (1969) The regulation of queue size by levying tolls. Econometrica 37(1):15–24.Crossref, Google Scholar
- Office of Statewide Health Planning and Development (2016) Emergency department and ambulatory surgery data. Accessed September 18, 2017, https://oshpd.ca.gov/HID/ED-AS-Data.html#Encounters.Google Scholar
- (1989) Hospital nonprice competition and Medicare reimbursement policy. J. Health Econom. 8(2):147–172.Crossref, Google Scholar
- (2008) Call center outsourcing: Coordinating staffing level and service quality. Management Sci. 54(2):369–383.Link, Google Scholar
- (2002) The elasticity of demand for health care. A review of the literature and its application to the military health system. Technical report, National Defense Research Institute, RAND Health, Santa Monica, CA.Google Scholar
- (2009) Investment under uncertainty with price ceilings in oligopolies. J. Econom. Dynam. Control 33(2):507–524.Crossref, Google Scholar
- (2015) Operations research/management contributions to emergency department patient flow optimization: Review and research prospects. IIE Trans. Healthcare Systems Engrg. 5(2):101–123.Crossref, Google Scholar
- (2014) Complexity-augmented triage: A tool for improving patient safety and operational efficiency. Manufacturing Service Oper. Management 16(3):329–345.Link, Google Scholar
- (1995) Yardstick competition in the English and Welsh water industry: Fiction or reality? Utilities Policy 5(1):27–36.Crossref, Google Scholar
- (1985) A theory of yardstick competition. RAND J. Econom. 16(3):319–327.Crossref, Google Scholar
- (2016) Hospital A&E waiting times in England rise by a third in November. The Guardian (January 14), https://www.theguardian.com/society/2016/jan/14/hospital-waiting-times-england-rise-november-accident-emergency.Google Scholar
- (2000) Modeling the impact of an outcome-oriented reimbursement policy on clinic, patients, and pharmaceutical firms. Management Sci. 46(7):875–892.Link, Google Scholar
- (1999) A reexamination of yardstick competition. J. Econom. Management Strategy 8(1):33–60.Crossref, Google Scholar
- (2009) Yardstick competition and quality. J. Econom. Management Strategy 18(2):589–613.Crossref, Google Scholar
- U.S. Government Accountability Office (2009) Hospital emergency departments: Crowding continues to occur, and some patients wait longer than recommended time frames. Accessed December 11, 2016, http://www.gao.gov/new.items/d09347.pdf.Google Scholar
- (2010) Design and analysis of diagnostic service centers. Management Sci. 56(11):1873–1890.Link, Google Scholar
- (2004) Accident and emergency departments. Stevens A, Raftery J, eds. Health Care Needs Assessment: The Epidemiologically Based Needs Assessment Reviews (Radcliffe Medical Press, Oxford, UK), 1–54.Google Scholar
- (1996) Distribution of emergency department costs. Ann. Emergency Medicine 28(6):671–676.Crossref, Google Scholar
- (2016) Hospital Readmissions Reduction Program: An economic and operational analysis. Management Sci. 62(11):3351–3371.Link, Google Scholar
- (2017) Outcomes-based reimbursement policies for chronic care pathways. Working paper 2017/35/DSC/TOM, INSEAD, Fontainebleau, France.Crossref, Google Scholar

