Courteous or Crude? Managing User Conduct to Improve On-Demand Service Platform Performance
References
- (2022) Learning from reviews: The selection effect and the speed of learning. Econometrica. Forthcoming.Google Scholar
- (2013) Mean field equilibrium in dynamic games with strategic complementarities. Oper. Res. 61(4):971–989.Link, Google Scholar
- (2018) Ride-hailing networks with strategic drivers: The impact of platform control capabilities on performance. Working paper, Columbia University, New York.Google Scholar
- (2015) The mysterious way Uber bans drivers. Accessed December 12, 2020, https://www.thedailybeast.com/the-mysterious-way-uber-bans-drivers.Google Scholar
- (2012) Large-scale service marketplaces: The role of the moderating firm. Manageent Sci. 58(10):1854–1872.Link, Google Scholar
- (2019) Coordinating supply and demand on an on-demand service platform with impatient customers. Manufacturing Service Oper. Management 21(3):556–570.Link, Google Scholar
- (2015) Repeated auctions with budgets in ad exchanges: Approximations and design. Management Sci. 61(4):864–884.Link, Google Scholar
- (2021) Dynamic pricing of relocating resources in large networks. Management Sci. 67(7):4075–4094.Link, Google Scholar
- (2016a) Pricing and optimization in shared vehicle systems: An approximation framework. Preprint, submitted August 24, https://arxiv.org/abs/1608.06819.Google Scholar
- (2016b) Dynamic pricing in ridesharing platforms. ACM SIGecom Exchanges 15(1):65–70.Crossref, Google Scholar
- (2018) State dependent control of closed queueing networks with application to ride-hailing. Preprint, submitted March 13, https://arxiv.org/abs/1803.04959.Google Scholar
- (2018) Inside the engine room of digital platforms: Reviews, ratings, and recommendations. Working Paper, Aix-Marseille School of Economics, Marseille, France.Google Scholar
- (2020) Operations management in the age of the sharing economy: What is old and what is new? Manufacturing Service Oper. Management 22(1):93–101.Link, Google Scholar
- (2020) Do workers and customers benefit from competition between on-demand service platforms? Preprint, submitted July 7, https://dx.doi.org/10.2139/ssrn.3645882.Google Scholar
- (2022) Labor welfare in on-demand service platforms. Manufacturing Service Oper. Management 24(1):110–124.Link, Google Scholar
- (2019) Online vehicle routing: The edge of optimization in large-scale applications. Oper. Res. 67(1):143–162.Link, Google Scholar
- (2021a) Spatial capacity planning. Oper. Res., ePub ahead of Print May 17, https://doi.org/10.1287/opre.2021.2112.Google Scholar
- (2021b) Surge pricing and its spatial supply response. Management Sci. 67(3):1350–1367.Link, Google Scholar
- (2019) Inducing exploration in service platforms. Hu M, ed. Sharing Economy: Making Supply Meet Demand, Springer Series in Supply Chain Management (Springer, Cham, Switzerland), 193–216.Crossref, Google Scholar
- (2019) Spatial pricing in ride-sharing networks. Oper. Res. 67(3):744–769.Link, Google Scholar
- (2020a) Information provision in two-sided platforms: Optimizing for supply. Preprint, submitted June 20, https://dx.doi.org/10.2139/ssrn.3617351.Google Scholar
- (2020b) Managing market thickness in online business-to-business markets. Management Sci. 66(12):5783–5822.Link, Google Scholar
- (2019) Empty-car routing in ridesharing systems. Oper. Res. 67(5):1437–1452.Link, Google Scholar
- (2018) Can you gig it? an empirical examination of the gig economy and entrepreneurial activity. Management Sci. 64(12):5497–5520.Link, Google Scholar
- (2017) The role of surge pricing on a service platform with self-scheduling capacity. Manufacturing Service Oper. Management 19(3):368–384.Link, Google Scholar
- (2017) Surge pricing solves the wild goose chase. EC’17 Proc. 2017 ACM Conf. Econom. Comput. (Association for Computing Machinery, New York), 241–242.Google Scholar
- (2016) Dynamic pricing in a labor market: Surge pricing and flexible work on the Uber platform. EC’16 Proc. 2016 ACM Conf. Econom. Comput. (Association for Computing Machinery, New York), 455.Google Scholar
- (2019b) Improving hand hygiene process compliance through process monitoring in healthcare. Manufacturing Service Oper. Management 22(4):669–682.Link, Google Scholar
- (2019a) The value of flexible work: Evidence from Uber drivers. J. Polit. Econom. 127(6):2735–2794.Crossref, Google Scholar
- (2018) Harnessing the double-edged sword via routing: Information provision on ride-hailing platforms. Preprint, submitted October 1, https://dx.doi.org/10.2139/ssrn.3266250.Google Scholar
- (2017) Competition and coopetition for two-sided platforms. Preprint, submitted August 28, https://dx.doi.org/10.2139/ssrn.3028138.Google Scholar
- (2018) Frustration-based promotions: Field experiments in ride-sharing. Preprint, submitted February 25, https://dx.doi.org/10.2139/ssrn.3129717.Google Scholar
- (2015) Uber’s internal charts show how its driver-rating system actually works. Accessed December 12, 2020, http://www.businessinsider.com/leaked-charts-show-how-ubers-driver-rating-system-works-2015-2.Google Scholar
- (2021) Outsourcing tasks online: Matching supply and demand on peer-to-peer Internet platforms. Management Sci. 67(7):3985–4003.Link, Google Scholar
- (2013) Evolutionary forwarding games in delay tolerant networks: Equilibria, mechanism design and stochastic approximation. Comput. Netw. 57(4):1003–1018.Crossref, Google Scholar
- (2021) We are on the way: Analysis of on-demand ride-hailing systems. Manufacturing Service Oper. Management 23(5):1237–1256.Link, Google Scholar
- (2017) Uber might buy me a Mercedes Benz: An empirical investigation of the sharing economy and durable goods purchase. Preprint, submitted May 19, https://dx.doi.org/10.2139/ssrn.2971072.Google Scholar
- (2019) Your uber is arriving: Managing on-demand workers through surge pricing, forecast communication, and worker incentives. Management Sci. 65(5):1995–2014.Abstract, Google Scholar
- (2019) Gender-based operational issues arising from on-demand ride-hailing platforms: Safety concerns and system configuration. Preprint, submitted September 21, https://dx.doi.org/10.2139/ssrn.3260427.Google Scholar
- (2014) On the dynamic control of matching queues. Stochastic Systems 4(2):479–523.Link, Google Scholar
- (2019) Operations in the on-demand economy: Staffing services with self-scheduling capacity. Hu M, ed. Sharing Economy: Making Supply Meet Demand, Springer Series in Supply Chain Management (Springer, Cham, Switzerland), 249–278.Crossref, Google Scholar
- (2003) Evolutionary game dynamics. Bull. Amer. Math. Soc. 40(4):479–519.Crossref, Google Scholar
- (2019) Price, wage and fixed commission in on-demand matching. Preprint, submitted August 31, https://dx.doi.org/10.2139/ssrn.2949513.Google Scholar
- (2022) Dynamic type matching. Manufacturing & Service Oper. Management 24(1):125–142.Google Scholar
- (2022) Surge pricing and two-sided temporal responses in ride-hailing. Manufacturing Service Oper. Management 24(1):91–109.Link, Google Scholar
- (2019) Bayesian social learning from consumer reviews. Oper. Res. 67(5):1209–1221.Link, Google Scholar
- (2014) Mean field equilibria of dynamic auctions with learning. Management Sci. 60(12):2949–2970.Link, Google Scholar
- (2017) Optimal reputation systems for platforms. Working Paper, Duke University, Durham, NC.Google Scholar
- (2018) Do ratings cut both ways? Impact of bilateral ratings on platforms. Working paper, National University of Singapore, Singapore.Google Scholar
- (2019) Quality selection in two-sided markets: A constrained price discrimination approach. Preprint, submitted December 4, https://arxiv.org/abs/1912.02251.Google Scholar
- (2016) Designing promotions to scale marketplaces. Working paper, INSEAD, Fontainebleau, France.Google Scholar
- (2019) Blind dynamic resource allocation in closed networks via mirror backpressure. Preprint, submitted March 7, https://arxiv.org/abs/1903.02764.Google Scholar
- (2021) Facilitating the search for partners on matching platforms. Management Sci. 67(10):5990–6029.Link, Google Scholar
- (2020) Higher market thickness reduces matching rate in online platforms: Evidence from a quasiexperiment. Management Sci. 66(1):271–289.Link, Google Scholar
- (2020) Optimal growth in two-sided markets. Preprint, submitted Available at SSRN 3310559.Google Scholar
- (2022) Mean field equilibrium: Uniqueness, existence, and comparative statics. Oper. Res. 70(1):585–605.Google Scholar
- (2019) Bonus competition in the gig economy. Preprint, submitted January 16, https://dx.doi.org/10.2139/ssrn.3310559.Google Scholar
- (2017) Designing online marketplaces: Trust and reputation mechanisms. Innovation Policy Econom. 17(1):77–93.Crossref, Google Scholar
- (2017) Dynamic pricing for on-demand ride-sharing: A continuous approach. Preprint, submitted October 20, https://dx.doi.org/10.2139/ssrn.3056498.Google Scholar
- (2018) Spatio-temporal pricing for ridesharing platforms. Preprint, submitted January 11, https://arxiv.org/abs/1801.04015.Google Scholar
- Mashable (2020) Uber’s new driver features could mean more destination discrimination. Accessed December 12, 2020, https://mashable.com/article/uber-driver-california-changes-destination-discrimination/.Google Scholar
- (2020) Who forgoes screening in online markets and when? Evidence from Airbnb. Preprint, submitted October 12, https://dx.doi.org/10.2139/ssrn.3082018.Google Scholar
- (2019) An empirical analysis of market formation, pricing, and revenue sharing in ride-hailing services. Preprint, submitted February 15, https://dx.doi.org/10.2139/ssrn.3338088.Google Scholar
- (2010) Exploiting myopic learning. Saberi A, ed. WINE’10 Proc. 6th Internat. Workshop Internet Network Econom. (Springer, Berlin), 306–318.Google Scholar
- (1989) Mechanism design. Eatwell J, Milgate M, Newman P, eds. Allocation, Information and Markets (Palgrave Macmillan, London), 191–206.Crossref, Google Scholar
- (2017) Thickness and competition in ride-sharing markets. Working paper, Stanford University, Stanford, CA.Google Scholar
- (2006) Evolutionary Dynamics: Exploring the Equations of Life (Harvard University Press, Cambridge, MA).Crossref, Google Scholar
- (2020) Dynamic matching for real-time ride sharing. Stochastic Systems 10(1):29–70.Link, Google Scholar
- (2018) You get what you give: Theory and evidence of reciprocity in the sharing economy. Quant. Marketing Econom. 16(4):371–407.Google Scholar
- Quora (2017) What is considered a good Uber rider rating? Accessed December 12, 2020, https://www.quora.com/What-is-considered-a-good-Uber-rider-rating.Google Scholar
- Reddit (2017) Uber drivers, do you not pick up passengers based on their rating? Accessed December 12, 2020, https://www.reddit.com/r/uber/comments/5r7fxe/uber_drivers_do_you_not_pick_up_passengers_based/.Google Scholar
- (2017) Discriminating tastes: Uber’s customer ratings as vehicles for workplace discrimination. Policy Internet 9(3):256–279.Crossref, Google Scholar
- (1977) An approximation formula lq≃α⋅ρ β/(1−ρ). Ann. Inst. Statist. Math. 29(1):67–75.Crossref, Google Scholar
- (2010) Local stability under evolutionary game dynamics. Theor. Econom. 5(1):27–50.Crossref, Google Scholar
- (2016) Measuring performance of peer prediction mechanisms using replicator dynamics. Brewka G, ed. IJCAI’16 Proc. 25th Internat. Joint Conf. Artificial Intelligence (AAAI Press, Palo Alto, CA), 2611–2617.Google Scholar
- (1973) The logic of animal conflict. Nature 246(5427):15–18.Crossref, Google Scholar
- (2016) Reputation and feedback systems in online platform markets. Annu. Rev. Econom. 8:321–340.Crossref, Google Scholar
- (2018) On-demand service platforms. Manufacturing Service Oper. Management 20(4):704–720.Link, Google Scholar
- (2020) Discussion of the competitive strategies of telecom operators and over-the-top service providers from the perspective of evolutionary game theory. Decision Analysis 17(3):260–275.Link, Google Scholar
- (2017) A game-theoretic model for the role of reputation feedback systems in peer-to-peer commerce. Internat. J. Production Econom. 191:178–193.Crossref, Google Scholar
- (2019) On-demand ride-matching in a spatial model with abandonment and cancellation. Preprint, submitted July 4, http://dx.doi.org/10.2139/ssrn.3414716.Google Scholar
- (1997) Evolutionary Game Theory (MIT Press, Cambridge, MA).Google Scholar
- (2006) Oblivious equilibrium: A mean field approximation for large-scale dynamic games. Adv. Neural Inform. Processing Systems 18:1489–1496.Google Scholar
- (2010) A price theory of multi-sided platforms. Amer. Econom. Rev. 100(4):1642–1672.Crossref, Google Scholar
- (2020) Two-sided competition between on-demand service platforms. Preprint, submitted January 27, https://dx.doi.org/10.2139/ssrn.3525971.Google Scholar
- (2018) Mean field equilibria for resource competition in spatial settings. Stochastic Systems 8(4):307–334.Link, Google Scholar
- (2020) A balancing act of regulating on-demand ride services. Management Sci. 66(7):2975–2992.Link, Google Scholar

