Courteous or Crude? Managing User Conduct to Improve On-Demand Service Platform Performance
Published Online:25 Mar 2022https://doi.org/10.1287/mnsc.2022.4391
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Volume 69, Issue 2
February 2023
Pages 723-1322, iii-iv
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- Received:December 21, 2020
- Accepted:February 25, 2022
- Published Online:March 25, 2022
Copyright © 2022, INFORMS
Cite as
Yunke Mai, Bin Hu, Saša Pekeč (2022) Courteous or Crude? Managing User Conduct to Improve On-Demand Service Platform Performance. Management Science 69(2):996-1016.
https://doi.org/10.1287/mnsc.2022.4391
Keywords
The authors thank the Department Editor Professor Gabriel Weintraub, the anonymous associate editor, and two reviewers for their constructive comments and suggestions.
