Service Systems with Finite and Heterogeneous Customer Arrivals
Published Online:5 May 2014https://doi.org/10.1287/msom.2014.0481
References
- (2003) Outpatient scheduling in health care: A review of literature. Production Oper. Management 12(4):519–549.Crossref, Google Scholar
- (2007) Probabilistic asymptotic analysis of stochastic online scheduling problems. IIE Trans. 39(5):525–538.Crossref, Google Scholar
- (2006) On the asymptotic optimality of a simple on-line algorithm for the stochastic single-machine weighted completion time problem and its extensions. Oper. Res. 54(3):464–474.Link, Google Scholar
- (1971) On a single-server finite queuing model with state-dependent arrival and service processes. Oper. Res. 19(2):424–435.Link, Google Scholar
- (2013) Flow Shop Scheduling: Theoretical Results, Algorithms, and Applications (Springer, New York).Crossref, Google Scholar
- (1991) Some effects of nonstationarity on multiserver Markovian queueing systems. Oper. Res. 39(3):502–511.Link, Google Scholar
- (2006) The transient solution to M/Ek/1 queue. Oper. Res. Lett. 34(3):349–354.Crossref, Google Scholar
- (2008) Appointment scheduling in health care: Challenges and opportunities. IIE Trans. 40(9):800–819.Crossref, Google Scholar
- (1991) Queueing Methods: For Services and Manufacturing (Prentice Hall, Upper Saddle River, NJ).Google Scholar
- (2007) A survey of the machine interference problem. Eur. J. Oper. Res. 179(2):469–482.Crossref, Google Scholar
- (2008) Scheduling arrivals to queues: A single-server model with no-shows. Management Sci. 54(3):565–572.Link, Google Scholar
- (2009) Partitioning of servers in queueing systems during rush hour. Manufacturing Service Oper. Management 11(3):416–428.Link, Google Scholar
- (2014) Queueing systems with appointment-driven arrivals, non-punctual customers, and no-shows. Working paper, University of Minnesota,Minneapolis.Google Scholar
- (2007) Optimal outpatient appointment scheduling. Health Care Management Sci. 10(3):217–229.Crossref, Google Scholar
- (1985) The transient behavior of the M/M/s queue, with implications for the steady-state simulation. Oper. Res. 33(2):378–396.Link, Google Scholar
- (1975) Queueing Systems, Volume 1: Theory (Wiley-Interscience, New York).Google Scholar
- (2012) Optimal outpatient appointment scheduling with emergency arrivals and general service times. IIE Trans. Healthcare Systems Engrg. 2(1):14–30.Crossref, Google Scholar
- (2003) Appointment policies in service operations: A critical analysis of the economic framework. Production Oper. Management 12(2):266–286.Crossref, Google Scholar
- (2009) A survey of dynamic scheduling in manufacturing systems. J. Scheduling 12(4):417–431.Crossref, Google Scholar
- (2008) Dynamic allocation of airline check-in counters: A queueing optimization approach. Management Sci. 54(8):1410–1424.Link, Google Scholar
- (1989) Transient solution to the many-server poisson queue: A simple approach. J. Appl. Probab. 26(3):584–594.Crossref, Google Scholar
- (2012) Scheduling: Theory, Algorithms, and Systems (Springer, New York).Crossref, Google Scholar
- (2001) A Bibliography of Queues in Health and Medicine. Keele Mathematics Research Report, Keele University.Google Scholar
- (2010) A comparison of traditional and open-access policies for appointment scheduling. Manufacturing Service Oper. Management 12(2):330–346.Link, Google Scholar
- (1978) Average delay in queues with non-stationary poisson arrivals. J. Appl. Probab. 15(3):602–609.Crossref, Google Scholar
- (2009) Introduction to Probability Models (Academic Press, Waltham, MA).Google Scholar
- (1993) Queueing Analysis: A Foundation of Performance Evaluation, Volume 2: Finite Systems (North-Holland, New York).Google Scholar
- (2010) Clinic scheduling models with overbooking for patients with heterogeneous no-show probabilities. Ann. Oper. Res. 178(1):121–144.Crossref, Google Scholar

